Chesapeake Pediatrics's Online Review Report Card

Very kind staff, especially Nurse Elizabeth and Dr. Holtz!!! My daughter doesn't enjoy the doctors office, but when she had the chance to meet these two ladies she quickly got out of her shell and showed them her big smiley personality. Thank you so much and we cant wait to come back! Sincerely, Briana and Iris Caldwell.

Don’t call if you need any kind of help. Have been trying to find formula for my baby for a month now and nowhere has sensitive formula, called to see if they had any samples so I can feed my child and was told that they don’t help those that aren’t seen by them. Megan was extremely rude.

This is my kids primary pediatrics but I’m considering elsewhere. You can never get a hold of someone for prescription refills. It’s always by voicemail which makes it extremely hard to find out whether or not they filled it. The staff is NOT kid friendly. I brought my son in for a sick visit and demonstrated he is autistic. They were very frustrated and had no patience from the very beginning and then charged me an outrageous lab fee for a COVID test! I had no idea the bill was even out there. Never received it in mail. I had an extremely frustrated staff member call me to tell me it needed to be paid. That staff member couldn’t give any details and kept saying to look at the online portal. After spending another 30m to an hour trying to view it on the portal all that displayed was he had a COVID test! Nothing else was on there. I had to call chkd back and be placed on hold to at least get some kind of information. The pediatric that my son has is a nice staff member and the only reason why I gave a two star. I will NOT bring my children in for sick visit to this facility. If you are frustrated with your job that involves children, look for a different job!

Absolutely wonderful doctors and staff. I have been going here for a little over 4 months now with my child and have had no negative experiences. As a new mom, we tend to call about everything (I’ve called after hours and during hours) and I have never been made to feel like a headache, instead, I was encouraged to call with any concern or question because “that’s what they’re there for.” I would highly recommend them.

I have been taking my children to Chesapeake Pediatrics since my first child was born over 17 years ago. The practice is always clean and child friendly. The front staff and nurses seem to change frequently, however, there are a few friendly faces that have been there for years. You really can't go wrong with any of the doctors or nurse practitioner's as they are all amazing. They can almost always get you in for a same day sick appointment, have walk-in hours, evening appointments and early Saturday appointments available (or they did pre-pandemic). If you are looking for a excellent place to talk your child or children, look no further!

The lady that answers the phone "after hours" is absolutely rude and shouldn't not be dealing with customers period! I called tonight 12/28/2020, unaware that it was after hours and who she even was.. Apparently my doctors office gets forwarded to her when they are not open. Anyways she spoke as if I was an annoyance to her and then hung up on me when I said I didn't appreciate the way she was speaking to me, that I didn't know she was for "emergency" calls. Had no idea it did that. Either way, I should not have had the response I got and she should be somewhere else. When speaking to customers /clients a person should have the traits to do the job, as this person significantly lacked. Couldn't tell you a name as she hung up! Now, as for the office and doctors, they are great!!! Would highly recommend them. Wonderful.

Don’t normally come to this office, but had to make a last minute appointment. Get to the facility and grab my child and get out of the vehicle and walk up to realize there is a sign that says curbside check in, and the doors are locked. So now I have to get my child back into the vehicle and wait to be called to come in. This is not the procedure at their other office and they did not tell me on the phone when I scheduled the appointment. This is the stupidest thing I have ever seen.

My daughter was born in CHKD as a premature and the hospital has been nothing but the best. However, this location should not have the name CHKD attached to it. Unlike the hospital they do not understand life happens and will banned your kid from ever coming to there location if you miss an appointment. Long story short we had a life event that happen and couldn’t make the appointment, called to inform them and they said she banned for life. What was even more disgusting was they sounded like they were proud to say a 10 year is banned from there location. Keep in mind this is literal the first time. We moved to another city and I would think they would be the same but there not. We decided to go back to her original CHKD even if it’s a journey. Thinking far about it, probably best thing we didn’t go there, if they treat us like this for something so little, imagine if a real issue would of happened. To all reading, keep that in mind when thinking about taking your kid to this location.

Came to this practice as a child and loved it. We are from out of town now and my son is having lots of ear pain. When I called the very rude receptionist told me that no one has time to see my 1 yr old son and that I should just take him to patient first. Mind you we are not patients of this practice anymore but his name is in their system. No one should be working at a pediatric office with that kind of an attitude when it comes to people’s children. It’s quite a shame because the doctors are wonderful, so the front staff should be as well.

So I LOVE taking my son here. The regular staff is AMAZING! So helpful, fast, and friendly! But don't ever call on a Saturday. Whoever the woman is who I just spoke with had a severe attitude. Regular staff is great, But this one woman in particular was very unpleasant. I didn't know that it was only an answering service on Saturdays and I asked for future reference for myself and my son what situations was the answering service for and she was so snotty, interrupted me while I was asking a question, and hung up before I could even really say anything. Very rude. However, I'll give them 4 stars because the regular weekday staff is awesome!