Sonia Kapoor's Online Review Report Card

Dr. Kapoor is very straightforward and doesn't sugar coat anything. I almost left her to find a new practitioner after my first visit or two, but then realized she was what I needed to get my health in order.

I have had this doctor for over a decade. I have no issue with the doctor but with the way the office is ran. You get treated like a number. Too many times to count have I been told by one nurse that my prescription refill was sent to the pharmacy for me to wait until work is over to go pick it up only to find the prescription was denied by the doctor's office. Now I call and have to wait for a call back to then have a new nurse act like they told me the whole time that I needed a follow-up appointment to get my prescription refilled which then required multiple days wait to get all while I am out of my prescription. The show no concern for me being without my prescription. Again, this is just one example of tremendously inconsistent communication and outright lies from this office. I originally thought it was my pharmacy, so I changed pharmacies only to have the same issue. I finally had enough and complained only for the nurse to not care and act clueless. When threatening to find a new doctor they simply said ok. Never once was there any attempt to make me feel better, understand the situation, or find a resolution. I have had multiple times where a denial was sent to then be called an hour later that a new approval was sent and my prescription was being filled. It is a shame as the doctor has always been kind and visits have been pleasant and timely, but the way the office is run is beyond frustrating. Luckily I can use a teledoc to maintain my prescription while I search for another primary care physician. Again, this is an issue with the office and not so much the doctor.

I have been a patient of Dr Sonia Kapoor since 2010. She’s efficient, patient.. and a great listener! She doesn’t push pills on you or unnecessary procedures . She makes me feel comfortable with my health In her hands.

I honestly still can’t believe this happened but it did, I had a visit with Dr Kapoor last Friday to be seen for lingering symptoms of covid, I was already 24 days into “ long haul covid lingering symptoms “ and also dealing with severe vertigo, she completely dismissed and didn’t even want to hear about my symptoms and once she found out I had not been vaccinated yet( I had set up an appointment to be vaccinated and than got covid) she immediately said for me to leave and that she would never treat me, I believe this is unethical, unprofessional and cruel, she opened the door and without even saying goodbye just kept walking, I was shocked by her behavior, I spoke to my insurance company and I currently have a call into the office manger, it saddens me that doctors take an oath to provide care for all in need and are able to to just walk away from their patient as she did to me, is this what that medical field has become?

I’ve recently had my first shot of my vaccination and had adverse reactions afterwards, ultimately having extremely bad problems sleeping. I also had experiencing chills, running a fever and bad sinus congestion. But my main issue was not being able to sleep, a lot of the times not at all, just rolling around all night, as I’m writing this at 4am. Not ever having experienced any sleeping issues it concerns me. Especially after having the vaccination. It has got to the point where I’ve missed multiple days of work and ultimately needed paperwork filled out for FMLA. Dr. Sonia Kapoor refused to fill out my paperwork , because what I’m experiencing isn’t “severe” enough for her, and I’m not an “amputee” and I don’t “diabetes”. Her words. I’m not dismissing anyone else’s health or mental issues, but mine shouldn’t be minimized either, especially if you not me. I can’t even get her to write me a “return to work note” smh ,since I’m tryin to at least return to work to see how I feel having been out, which is sad.I would never refer her to anyone at all. She is not empathetic or sympathetic at all, and dealing with her only has made my situation that much more stressful. If I could rate zero I would.

I have seen Dr. K twice. Consistently rude demeanor, uninformative & appears to avoid fulfilling medical attentions sought. I wont be back.

Dr. Kapoor has been my doctor for some years now and I don't have any complaints. She addresses my issues and communicates very well.

Dr. Kapoor has been my family physician since relocating to Virginia five years ago. Dr. Kapoor is very thorough and knowledgeable. Angela the RN of the facility is absolutely amazing also, she is very easy to talk with and is very warm and friendly. I have never had any issues with scheduling. I definitely recommend this facility to others looking for superior service.

This has been the worst experience that I have ever had with a doctor. I recently lost my mother to cancer and have been dealing with the greif that comes along with that. I asked her if I could have FMLA paperwork sent to her in case my emotions were too strong and I needed to take off. I also expressed my issues with anxiety and recent issues with depression. I am on medication for these issues. She told me to have FMLA paperwork sent and she would fill it out. I waited for two weeks before I called back to see why the paperwork had not been filled out. According to the office, they had not gotten the paperwork so I had it faxed again. Then Dr. Kapoor had the receptionist call me and ask me what the FMLA was for, to which I explained. I also explained that the paperwork needed to be faxed ASAP so the claim would not close. Two days later I called to see if the paperwork had been faxed or if I needed to come and fill something out. The Dr acted confused and asked me to come in. When I came in she treated me lower than low and told me she could not fill out the paperwork because I hadn't been her patient long enough. She quickly dismissed me. Now my job as well as the company addressing my FMLA is in limbo. Before I left I told her that she should have told me that she could have told me upfront that she didn't want to fill out the paperwork rather than putting me through the run around. That is my last visit.

I have a been seeing Dr Kapoor since my doctor left the practice. Dr Kapoor saw me on occasion when my doctor wasn't available. She is an excellent doctor! She actually informed me about health issues I had that the very pleasant physician didn't disclose and these unmentioned health issues were life threatening. Earlier this year I had a traumatic experience and saw Doctor Kapoor after visiting the emergency room. I was seen quickly and worked in her busy schedule and spoken to with concern. She's normally a precise, technically efficient physician. I saw a genuine concern for my well being. I prefer a good doctor over a smoozier that neglects my medical care. As for the office help, they can make or break a medical practice. I've only seen one nurse there and she's AWESOME! There's two ladies that have been there over ten years that greet and schedule. They make me feel like family. There was a bad apple and they didn't last. I have found the past couple of years, making a sick appointment takes 10 days to 3weeks and I'm directed to an Urgent Care. That's a concern. I think it's partially due to loosing one of the doctors from the practice and Dr Kapoor caring for the other doctor's patients. Last but not least, the phlebotomist is Awesome too. Most labs can be done in the office which is a major bonus.