Catherine Chao, Md's Online Review Report Card

Does not listen/ Poor bedside mannerDr. Chao seems intelligent but lacks bedside manner. She is very abrupt, interrupts, and isn’t patient. She is in a rush whenever you get the chance to speak. Her GI treatment methods must be successful for some, however, when I brought up a specific concern and some follow up questions about her care plan she was rude and put me in the defensive in order to advocate for my child. Patient care is not a simplified one-size fits all treatment plan you can implement on every patient. Not every child will respond the same to medications and asking for clarification is allowed and should be encouraged. The hardest part of our interaction was that she is not an open communicator and her listening skills could be improved. It’s very important to be able to rely on speciality physicians as their knowledge is more vast due to their extended training. Her knowledge is not worth her attitude and we will seek help elsewhere. It was disappointing to receive this low quality of care.

Dr Chao REFUSED to put my 2 year old son’s GI tube back in after his endoscopy, insisting that mom learn how. This was after it being requested by parents AND the nursing staff. She is arrogant and dismissive. I do not trust that she actually LISTENS to patients or their parents.

A very good doctor, so helpful

Worst doctor I've ever been to.

I took my son to dr chao to see what was causing his diarrhea. Without asking any questions she diagnosed him as being constapated after simply putting her hand on my sons stomach. She put him on a concoction of powerful drugs that have only made it worse. Recently I decided to take him off the drugs and he is significantly better. She is the worst doctor i have ever been to.

After my son had been experiencing some stomach pain on and of for amonth I decided to dr chao. She said it was constapation/impaction without even examining him or asking any other question. She prescribed my young child (6) a medicine used on adults to completely clean them out before colonoscopys. After two years of this he is now worse than he he started by a long shot.

Took time to explain my son's problem clearly. I understood the plan. Very happy. Would recommend her highly.

Misdiagnosed me, and put me on medication that made it worse. Worst doctor I have ever been to.

Really listened to my daughter's problem. Very thorough workup. Explained reason for tests and test results. Well thought of treatment plan. Took the time to explain to not only me, but my daughter (10 year old) why she was experiencing pain and some ways to help manage to keep her in school.Only complaint is you have to wait 2 months for an appointment. But well worth the wait!

The level of care we received for our son after his discharge was atrocious when doing a follow up with this group. The office was completely unprofessional in regards to some of the folks that we spoke with and they were not equipped with supplies or equipment to perform what we set up the appointment for. Their "diagnosis" and "followup" instructions lead to a trip to the ER less then 24 hours after our appointment for intestinal issues.