Discovery Mood & Anxiety Program - Fairfax's Online Review Report Card

I am extremely dissatisfied with my experience at Discovery Mood and Anxiety Group. From the beginning, scheduling and coordination were disorganized, and there was no consistent follow-up or clear point of contact. I specifically asked about costs before starting services and was told there would be no charges. However, after I discontinued services due to lack of progress and worsening of my daughter’s condition, I received a bill. After multiple follow-ups and emails, a staff member admitted that incorrect information had been given to me and that this was their mistake. This lack of accountability caused me significant stress, especially because I received multiple calls and messages with a negative and unprofessional tone, implying I owed money and pressuring me to pay. Their system for tracking cases and communication is extremely poor, and it is unclear who is responsible for a client’s care. Moreover, there was no meaningful improvement in my daughter’s condition. Overall, this experience was highly unprofessional and ethically concerning.

Discovary allowed chikdren to get in car with safe memers person car and they had 7 differwnt vapes and left the other kids allown in the house. Parents we’re not notified. My son told us when we were in family therapy. And then coordinator Carol Williams likes to blame everybody else then to take accountability.. my son wanted girl sheets, and they refuse to allow him to have them. staff doesn’t follow the rules but then one the coordinator comes. I’ll hell breaks out in the morning when all the bosses are there because they’re not following the rules when they’re not there they’re more relaxed to pray on the kids vulnerabilities. Stay away from this place. @ 795 Eden Plains Road Brentwood, CA 94513

ABSOLUTELY TERRIBLE!! I left after 4 1/2. weeks more traumatized than when I arrived. You will live with convicts with ancle bracelets waiting for trial accused of child abuse and people threatening to kill everyone and shoot everyone. The staff does not take threats seriously, you will be on your on. I fell unsafe 80% of the time. No one cleans the facilities, so the patients have to clean bathrooms and all. Disgusting. The place is understaffed and technicians have little to zero training. I saw the psychiatrist once in 4 weeks. The place is disorganized, staff complains in front of the patients constantly. You will have to keep track of your medications because they don't. I do not recommend it at all. it is not safe.

If you want to be lied to, traumatized and gaslighted this is the place. Huge problems with billing. Things became so bad I had to record therapist interaction. It is a very toxic environment with very poor communication between therapists and patients.

If you want to be further traumatized, gas lit and lied to this is a great place

Update 12/17: After spending almost two years dealing with this accounting department, or lack there of, they have still been completely incapable of submitting the the secondary insurance (supposedly an "IT issue") and continue to tell me I owe nothing, but then sending random amounts to be collected to a collection agency. Now it's $938.70. This company is insane. I cannot recommend enough not doing business with them or you will be dealing with them for years. A Nightmare with Discovery's Billing and Leadership While my son's medical treatment was acceptable, my experience with Discovery's administrative and financial departments has been an unmitigated disaster. For nearly two years, I've been relentlessly trying to get them to submit a claim to my son's secondary insurance. Despite countless emails and phone calls, I've been met with an endless cycle of excuses, including claims of missed emails, misdirected communications, and empty promises of escalation and follow-up within 24 hours—promises that were never fulfilled. This gross incompetence has resulted in me paying approximately $3,000 out of pocket. To compound this frustration, Discovery inexplicably sent a fraudulent charge of over $400 to a collections agency. When I disputed this erroneous claim, the collection agency itself confirmed that Discovery verified the amount was invalid and ceased their collection efforts. It's clear that Discovery's insurance billing, accounting practices, and overall leadership are severely dysfunctional. Their operational failures have caused significant financial strain and immense personal frustration.

This PHP program really helped my child. It is not a perfect program but it did help my child a lot.

Our family entrusted Discovery’s Dripping Springs facility with our son’s care during a mental health crisis. What we received was inconsistent communication, poor clinical coordination, and repeated safety failures. Even after a serious self-harm incident and drug ingestion, we were left scrambling to coordinate his discharge ourselves—with no management present and no clinical handoff. Discovery’s formal response not only deflects responsibility, but attempts to shift blame onto a struggling teen and his family. Proceed with caution.

I am happy to hear that their current director has left the company. She was ineffective, and treated staff poorly. There was a mass exodus of staff in December directly due to poor treatment by the director and the therapist who acted like a director! I would not recommend sending vulnerable youth there until they can get it together.

It’s too soon to tell if this program was helpful, my child’s discharge was recent. However, if you are a parent who wants decent communication between yourself and the facility you won’t find it with their Dade City campus. I wasn’t asking for every little detail. I wasn’t asking for anything unreasonable. I wasn’t notified with major changes/issues with meds and I wasn’t notified about suicide attempts. Responses were a joke.