Fairfax Mental Health & Wellness's Online Review Report Card

This office is just a money-making operation. They really don't care about the children - it is about making money in any possible way. I had trouble figuring out how to log in for the appointment and called the office saying I hadn't gotten the link and they said I was too late logging in from their website and was charged a no-show fee of $175. The second time, I had an emergency at my home and called the office to say I was logged in, but again, was told I missed the appointment and was charged a no-show fee of $175. I tried to explain what happened to Veronica Doran but she is as heartless as they come. I won't be returning. Do yourself a favor and find a more caring practice.

A fantastic facility that has their patients best interests at heart. To say they go above and beyond is an understatement.

A wonderful place that truly care about their patients.

This team went above and beyond for my family in a tough situation. I will never forget their consideration, and I especially want to thank Erika and Dr. Shore. In my own treatment, I have had medication management by other doctors, but I did not realize how much better it could be until I started with them and saw the difference. Thank you, FMHW team!

I would like to give a shout out to Dr. Doran, Dr. Ingram, Safina at front desk and Mgr Erika. I have been to a LOT of places in my lifetime. I have experienced a LOT of incompetence with practitioners in the past... and I'm talking big box companies like ones associated with nearby hospitals that are advertised as the "best..." if you get my drift. I have also been to small practices and 1-person practices where they do everything themselves without staff. I have been ignored, dismissed and invalidated at many places. Some were okay, but most of them truly didn't do a comprehensive intake at all. They also expressed a lack of care, concern or even that they wanted to help. When I was given the referral from my primary to FFX M H & W, I thought- here we go again probably another place where they don't care. I had a TON of anxiety. But this place has been a pleasant surprise. I'm grateful to have been matched up with Dr. Doran and Dr. Ingram. I don't know how or why, maybe God done showed me some love by guiding these two in my life, but I am so grateful. I haven't had such a comprehensive evaluation in over 18 years. No joke. I also haven't had people truly listen to what I am saying. Some patients know themselves and know their bodies. We need people to listen and not go with what "most people with these symptoms need." Sometimes there is a slight tweaking that is needed, or something a little more or a little less, depending on the person. We are all individuals who need individual and personalized care. A LOT of places overlook this due to budget and time constraints. We end up feeling like another number on their long list of patients for the day. Like a conveyer belt of people who they try to get in and out as quickly as possible. I feel different with this practice. I know it is due to the individuals that I have encountered so far. I can't speak for all people in the practice, but so far, so good. I feel listened to, helped, encouraged, hopeful for the first time in a LONG time that maybe I can really get help for changing for my future self. I also want to say thank you to Safina for helping me schedule the appointments and being kind and courteous when I had to reschedule due to my work not approving the first day of sessions. We had to choose another day of the week. I also want to say thank you to Bryan for choosing Dr. Doran for me, initially. Thank you, Erika, for getting my info to the other practices and facilities in a timely manner so I can get records sent over to you. I appreciate your prompt attention to that. There are a few less impressive reviews on here....some may be legit, others not. I will say this place seems like they have their stuff together, so give them a try. I am happy I did.

Dr. Repchak has been one of the best doctors I have had as an adult. She stays updated on medications, listens, and responds promptly. Also, the office manager Erika has been amazing, too. Both helped me navigate insurance and pharmacy issues - can't imagine what I would be doing without their help.

Saw a lot of good recommendations for this place from reddit and honestly it was well deserved. Everyone was super nice and helpful from the start, from the front desk to the practitioners. My experience with Dr. Tennyson made me want to come here even if my insurance policy is out of network. I started working with another practitioner for another issue, Dr. Durham and she seems just as great! If I had to really critique anything, I would prefer the front desk to be maybe a little more private/spread out maybe? When I try placing appointments over the line, it usually sounds like a lot of noise in the background and I had trouble hearing a lot of times, which makes sense when you enter. The front desk is shared by 4 people and right in front are the clients. and I would prefer my information to be private but just nitpicking my opinion.

I can’t say enough good things about this clinic. From the moment I walked in, I felt welcomed, respected, and genuinely cared for. The entire team—from the front desk to the therapists—treats you like a real person, not just a name on a chart. The environment is calm and comforting, and it’s clear that everyone there is passionate about what they do. My therapist really took the time to understand me, not just my symptoms. I never felt rushed, judged, or dismissed—something that sadly isn’t always guaranteed in healthcare. They also do a great job of explaining things and involving you in your own care, which made me feel more empowered and hopeful throughout the process. If you’re looking for a place that’s professional, supportive, and truly focused on mental wellness, I’d absolutely recommend this clinic.

I’m incredibly grateful for the care and compassion shown by the FMHW team. From the first phone call to each appointment, I’ve felt respected, heard, and cared for. Special thank you to Natasha, Elizabeth, Erika for the patient hours, and for the voices that echoed HOPE when mine faltered. I am deeply grateful!

I just spoke to the front desk to initiate my first appointment with this practice. Saxsena was very kind, and took the time to listen to my concerns about getting in. I have had a couple of discouraging run ins with other practices, but I was left feeling very hopeful about this new arrangement. Thank you, Saxsena for being just a little bit different from other places. Your efforts and grace truly go a long way in the eyes of those who are struggling.