Gastro Health's Online Review Report Card

less than one star. Very very frustrated. They are doing false and duplicate claims to insurance. One year after the procedure they are still sending bills with different amounts and everytime different amount comes on bill. Do not engage with them in any procedures.

Everything was very well done everybody’s very professional and friendly especially for Dr. Heather take the time to ask me to many questions and able to help me with my Helth

LESS THAN ONE STAR if that were a choice Do not walk...run to another office ANY other office. The client service has been terrible from the beginning. The nurse concierge lacks communication and patient service skills. Have been requesting to speak with her supervisor for over a month...nothing in return. Waste of time and money. Please dont be taken in you will not receive the care they promise.

Tried to get a call back for over 2 weeksTerrible customer service

So have been trying to get an appointment for a while now. The first time I called a male answered and as he was looking for availability he hung up on me. I know the line did not disconnect bc when I tried calling back it said their office was closed so I knew he hung up so he could just clock out for the day. Very rude. I decided to try again this week but this time I keep getting sent to an overflow line where I leave my information and am promised they will return my call. Days pass...no response. Call again and the same thing occurs...leave my information hoping they will return my call...nope nothing. Awful customer service. Have never had to deal with this much disorganization at a medical practice.

WOW I just called this office and said I need to make an appointment I was immediately told We dont have any availability. He didnt even ask me what I needed an appointment for.... just told me no. I said Okay so you have no appointments available? Then he VERY RUDELY said What do you need to be seen for I could literally hear him rolling his eyes. I replied If you are going to be rude to me Ill go somewhere else. and I hung up. Ive never heard such a rude person answer the phone at a doctors office. Glad Ill never been stepping foot into this place.

Wish I could give 0 stars. This office is completely disfunctional. I have been trying to schedule my routine colonoscopy since NOVEMBER 11...it is now December 10th and every time I call I get the runaround. I completed the fast track form online as requested in November and waited for them to call me to schedule the procedure as directed to no avail...the last 2 weeks Ive spoken to at least 56 different individuals been hung up on and transferred then disconnected. Ive left messages and they are not returned. The last person I spoke with said I now have to do a TeleHeath visit first why no one else I spoke with told me that is beyond me SO frustratingI AM DONE

Please don’t waste your time or money. The appointments seem to be very rushed when it comes to trying to talk to at least one of the particular doctors that I dealt with. Even some of the staff that I’ve talk to admits to that particular doctor is very rough around the edges very little people person skills. I had a great experience with a different doctor but this last time was extremely disappointing.

Terrible customer service terrible back office for scheduling and appointments. I had to call three times and leave 2 messages online and on the phone until someone called me back to schedule the initial appointment. Its been a week since they were supposed to call and schedule actual procedure and nothing. When you call good luck trying to get anything other than receptionist who transfers you to voicemail.

I think its fortunate that you cant schedule an appointment. Just avoid starting with them and save yourself time and frustration. I finally came on to Google to check out the reviews for Gastroenterology Associates of Northern Virginia because 1 It took two months from the time I submitted my information to them to the time they called me back. 2 Like other reviewers they would leave a message and I would call back immediately. Every single time not the vast majority but every single time it went to voicemail. I finally looked at the Google reviews and am not surprised. I give up.