Xiaolan Zhu's Online Review Report Card

Please go to see another doctor if you don’t wanna get your money wasted even you have insurance, they still charge you full price, and never fill the claim for you!!!

The office Never pick up the phone. Doctor never calls you back after test results are ready. They Charge you anomalous amount of money when copay suppose to be covered. This office is a scam and no doctor ethics existence

Had enough of the unresponsiveness of her office. It usually took at least 1-3 days to get a call back because she does not have someone picking up the phone even on a daily basis to make appointments. This time it took them 10 days. A lukewarm apology doesn't cut that anymore. I needed urgently an appointment because I was in pain due to a car accident (and left a message accordingly) and one for a regular check up. Because she would not let me have all my concerns taken care of in one visit - previously I had to schedule another one. Supposedly my Insurance company required that. I'm guessing it had more to do with her being paid more when there are two visits. Causing me to have to wait again for an appointment that could not be scheduled right away. At my last personal visit she obviously had no notes about my previous visit and I definitely know that and when I was there because I needed quite a few tests and an okay from her to travel to my home country to donate stem cells for my brother's leukemia treatment. She is connected to Inova but since she keeps only handwritten records they are not in the system and visible to my other doctors or me. I can understand that she cares a lot about her grandchild but canceling appointments, that are difficult to get in the first place?! All in all I had been very patient but come to the conclusion: This doctor organizes her office just not professional enough.

This place is very bad. The doctor has no medical ethics. He only knows how to make you pay. He won't refund you if he takes too much money. The service is very poor. He doesn't do anything. He just asks a few questions and then asks you to go home. He then asks several hundred yuan. I hope what you see won't go there! After reading her, I saw a comment on the website that her medical skills were poor

Dr. Zhu is a hidden gem. I love that her office is clean and simple, with no distracting TVs or music. Her staff are professional and helpful. Dr. Zhu approaches health issues from both the Western and Eastern perspectives and is highly knowledgeable about both as an MD and acupuncturist. She's also a good listener and open to her patients' preferences. I've been receiving acupuncture for an injured shoulder - including electroacupuncture to enhance the treatment - and I felt immediate relief after the first session. Not to mention the acupuncture room has a heated bed and is dark and relaxing -- I even heard birds chirping while I received the treatment.

Dr. Zhu is a hidden gem. I love that her office is clean and simple, with no distracting TVs or music. Her staff are professional and helpful. Dr. Zhu approaches health issues from both the Western and Eastern perspectives and is highly knowledgeable about both as an MD and acupuncturist. She's also a good listener and open to her patients' preferences. I've been receiving acupuncture for an injured ...

Dr. Zhu is a hidden gem. I love that her office is clean and simple, with no distracting TVs or music. And that it is a small, woman-owned business (she is co-located with her daughter who is a dentist). Her staff are professional and helpful. Dr. Zhu approaches health issues from both the Western and Eastern perspectives and is highly knowledgeable about both as an MD and acupuncturist. She's also a good listener and open to her patients' preferences. I've been receiving acupuncture for an injured shoulder - including electroacupuncture to enhance the treatment - and I felt immediate relief after the first session. Not to mention the acupuncture room has a heated bed and is dark and relaxing -- I even heard birds chirping while I received the treatment.

Not informed in advance, they ordered unnecessary items that insurance will not cover in a physical exam. I had to pay hundreds of bucks. 不提前告知，体检增加保险不包的项目。

Highly knowledgeable and experienced doctor! As she is an MD she has the unique skill to apply Western medicine in conjunction with accupuncture to achieve results. Great bedside manner! I did a lot of research on accupuncturists before selecting. Dr. Zhu and I'm very happy I did. She helped my chronic pain more than physical therapy or the pain management specialists. Thank you Dr. Zhu and staff!

Dr, Zhu is an outstanding medical professional in every way. She is technically excellent in a wide range of disciplines and she cares about her patients. I am so grateful that she is our primary care doctor.