Timothy Malone's Online Review Report Card

Such a great doctor, and I don't say this lightly! He's very kind and thoughtful, does a thorough job of checking everything, and thinks outside the box when it comes to eye issues. This type of doctor is really rare these days...believe me, I've been to many ophthalmologists due to a severe eye issue. Wish there were more doctors around like him. Highly recommended.

I could not be more pleased with Dr. Malone!!! Competent, kind and compassionate.

Dr. Malone is a highly intelligent and compassionate doctor . I had the pleasure of working in his office for one year , 5 years ago. Dr. Malone is quick to see patients in a state of emergency , even new patients . He conducts thorough exams and I have not ever known him to misdiagnose a single person. Not to mention, he is extremely talented in reconstructive surgeries . Dr. Malone is not purely just a doctor. He cares very much for his patients and that is evident in his practice .

Was referred to Dr. Malone by my son's pediatrician for further examination of my son's eyes.  I scheduled the appointment for 11 am. The day of the originally scheduled appointment at 10:30 am, the receptionist called and asked whether we were still coming in at 10:30 am (not 11 am).  I made it clear that there must have been a miscommunication about the time and offered to bring my son in right away (we live less than 5 minutes away) or to reschedule.  We settled on rescheduling for two days later.  Approximately 15 minutes after this call, I receive a call from my son's pediatrician stating that Dr. Malone is retiring soon and that he refuses to see my son.  I suspect that Dr. Malone simply doesn't want to see toddler patients and that the receptionist was too afraid to explain that to me.  Indeed, Dr. Malone's office didn't even have the courtesy or decency to call me back to cancel the rescheduled appointment that we had agreed to.  Zero stars.

i was referred to Dr Malone a year ago and every time i go into his office regardless of what type of mood i'm he always finds away to make me laugh.  it is refreshing.  Thank you for always making my day.

Let me start from the beginning. My first appointment I walk into Dr. Malone’s office to the receptionist. She tells me Dr. Malone was out sick and somehow they must have called the wrong number to reach me and let me know. Disappointed, yet I understood. Life happens, numbers get mixed up. I rescheduled and then went back. On this visit, I am waiting and an elderly woman and her daughter walk in. The receptionist tells them their appointment was for an hour earlier and they missed it. They both were very confused and both had 4 o’clock on their calendars. Unapologetic the receptionist sent them away. I felt really bad and would have given up my appointment for the elderly woman, but had a medical issue with my eye that needed to be treated. Dr. Malone did a great job medically treating me. Fast forward a month. My eye still is not 100% and I’m going back for a follow up. They call me the day before and ask if I can move my appointment from 3:15 to 3:00. I said I could do my best to get there early, but that it would be hard for me to leave work and would like to keep the 3:15 appointment. Unfortunately, I end up being 10 minutes late. Yes, I am ten minutes late and I even call to give a heads up and apologize. I walk into the office and they tell me Dr. Malone can not see me. A little frustrated considering I’m only 10 minutes late and there are no other patients in the exam room or waiting room, but I guess understand. Dr. Malone walks out of the empty exam room asks me what’s wrong and then turns around and walks away. The whole experience was extremely awkward and uncomfortable. Trying to reschedule I realize this isn’t the place for me, and end up not booking an appointment. I understand life happens, it would have been nice to get the same treatment in return coming from a place of business. It would have been nice to follow up with Dr. Malone, apparently he’s a great eye doctor.

I have been going to Dr. Malone in Great Falls for over 25 years, and would highly recommend him. He’s very thorough and patient in dealing with my astigmatism, which has often resulted in having to adjust or reorder my updated gas semi-permeable contact lenses, if adjustments are needed. I’m not good with multiple-choice tests (tend to over-analyze) and often have trouble deciding during eye exams “Which is better: 1 or 2?” Dr. Malone is very patient in switching back and forth until I arrive at a conclusion. And, I’m always extremely pleased with the end result. I really appreciate his professionalism, patience, and competency and also appreciate his very competent, pleasant staff. When I recently walked in without an appointment for an emergency with an abrasion on my left cornea, his very pleasant receptionist, Jillian, let him know immediately, and he squeezed me in within minutes, numbed the pain, examined my eye, and gave me drops to restore my vision and prevent an infection. Now I’m back to 100% in that eye, thanks to his immediate response. I find his location stress-free, very comfortable, and convenient in the heart of Great Falls, and I love the fact that I’m not treated as merely a number.

A highly skilled, and knowledgeable man. Handles his patients withcare and a vast wealth of knowledge, he has helped me on numerous occasions. His staff is very talented and very kind as well. Although there are clinics much closer to me I will always drive a little out of the way to see him!

I have been a patient of Dr. Malone for nearly twenty years. He gave me my first prescription for glasses in the third grade; i got my first pair of contacts from him in the seventh grade. In the twenty years as his patient, i have never received anything less than the most skilled, practiced medical care as well as friendly and accommodating service from his staff.

Dr. Malone has been my eye doctor/cataract and plastic surgeon for over 15 years. His knowledge. skill and expertise is beyond reproach. His office is centrally located in Great Falls with an excellent support staff. It is extremely easy to book an appointment even in those cases when you have an eye emergency. Dr. Malone is prompt w/his appointments and I usually do not have to wait more than 5 minutes. If you are looking for an eye doctor Dr. Malone is not to be surpassed!