MIchael Mellis's Online Review Report Card

Hes the best, gives alot of time for all patients

Dr. Mellis is fantastic! He explained everything so well and spent a lot of time with us. His care, dedication and professionalism comes through and through.

I called ahead and confirmed with the receptionist that they would take my daughter's insurance. The day of the appointment, the front desk took one look at her card and told us that they didn't accept that insurance. I later called Cigna and they let me know that the office no longer had a contract with Cigna and that the office of Dr. Mellis had simply forgotten to update their system - upsetting given that my daughter had traveled three hours for nothing. I can’t say anything about the doctor since we did not see him but the receptionist seemed careless and didn’t even apologize for their mistake.

This office has the worst front desk dealing that I have ever come across. Front desk is too rude and don’t even listen your concern. I haven’t seen such rude response ever to patients.

Dr Mellis and his staff are wonderful. I’m surprised anyone could think differently that has ever been to his practice. Everyone is efficient, kind, compassionate, knowledgeable…I’m not sure what else they could do right. Getting appointments is easy, communication is good, Dr. Mellis is great. Do yourself a favor and book the appointment, you won’t be let down.

Update April 14, 2021. Dr. Mellis' staff have gone above and beyond to correct some scheduling mishaps. Their level of patient care and customer service is top notch. I want to extend a special Thank You to Debbie Mellis, who contacted me and continually followed up, making sure scheduling went smoothly.

0 star if i can. Don't go to this office! Super rude! I had an appointment at 9:40 for my daughter, it did snow that day, schools were on 2 hours delays.I had to bring the other child to school. We went there after trying to find a parking spot that was very far from the building, (the parking lot was full), we walked around the building , it was our first time there. We waited for the elevetaor to go to the 3rd floor. Then we had to wait in the reception area until the receptionist finished the conversation with a lady in front of us he looked at the clock which at that point said 9:53. Then he stated: " SORRY, YOU ARE ABOUT 15 MINUTES LATE, RESCHEDULE, we can't see you now. He was lecturing me about this "imaginary" line of people that we will affect by making them late if we will be seen today. There was nobody else there. I will not want to give my money and insurance money to this office, we will go somewhere else. You can't be late with this office under any circumstances, not even unexpected snow. EDIT: I just got a reply as you can see below from the office now after over a year. At the time there was a male at the receptionist desk, and WE DID GET TURNED AWAY, he told us to reschedule beacuse of what I said earlier. I don't know if the man working there was an intrn or was in training or a substitute, but there was a male at that time. I don't know why after over a year you are commenting back accusing me of lying. You could see that as I was supposed to be there for an appointment concertation and not being able to see the provider as I was turned away from the front desk. You can check in your records that on that days appointment we were told we were late and turned away. This was a really rude reply and check your facts before commenting and accusing your patients of lying.

Dr Mellis is a fantastic doctor who I travel far to see. He is incredibly caring and genuinely cares about people and their well-being. His office staff is kind and has gone out their way to accommodate my schedule and time. I highly recommend you give them a chance. They’re a busy small office trying to do their best.

Dr. Mellis and his staff have an excellent bedside manner and go above and beyond to explain things and be helpful. Dr. Mellis is also very patient and knowledgeable.

Very caring and knowledgeable.