Alan Egge's Online Review Report Card

Being new to VA we needed an Eye Doctor. The technician took my history but the doctor never asked anything about my family history of macular degeneration or the brain tumor that affected my optic nerve. He made small talk when he entered the room. Looked at my eyes with a bright light. Never used a headlamp or prisms or had me stare at a grid to check for macular. Exam was probably three minutes if that. At 72 years old this doctor is not for me!

Being new to VA we needed an Eye Doctor. The technician took my history but the doctor never asked anything about my family history of macular degeneration or the brain tumor that affected my optic nerve. He made small talk when he entered the room. Looked at my eyes with a bright light. Never used a headlamp or prisms or had me stare at a grid to check for macular. Exam was probably three minutes if that. At 72 years old this doctor is not for me!

Being new to VA we needed an Eye Doctor. The technician took my history but the doctor never asked anything about my family history of macular degeneration or the brain tumor that affected my optic nerve. He made small talk when he entered the room. Looked at my eyes with a bright light. Never used a headlamp or prisms or had me stare at a grid to check for macular. Exam was probably three minutes if that. At 72 years old this doctor is not for me!

Being new to VA we needed an Eye Doctor. The technician took my history but the doctor never asked anything about my family history of macular degeneration or the brain tumor that affected my optic nerve. He made small talk when he entered the room. Looked at my eyes with a bright light. Never used a headlamp or prisms or had me stare at a grid to check for macular. Exam was probably three minutes if that. At 72 years old this doctor is not for me!

Condescending and misdiagnosed lifelong problem.

I have been going to Dr. Egge for more than 20 years and have always found him and his staff to be professional, thorough and courteous. Dr. Egge has a reputation as one of the top Opthamologists in NoVa. Even my Primary Care Physician goes to Dr. Egge.

Very negative experience with this doctor and the staff there. VERY POOR SERVICE. My husband was seen at urgent care today for an eye issue and told to followup with a same day eye appointment with an Ophthalmologist to double check his eyes issue. We double checked that they were covered before going to the office. They kept telling the patient first doctor that they did not take HMO and we told them several times that our insurance was a PPO. Of course we double checked with our insurance company both on the phone and on the website which said that they were covered. Of course when we get there the front desk person says that we are not covered and then talks to the "office manager" who also says we are not covered. Bear in mind that they are aware that my husband needs to be seen for a same day appointment due to an eye condition. They said we could pay out of pocket "self pay" or we were out of luck. We of course go home and schedule another appointment but unfortunately for us all the offices in the area close at 12p noon on fridays except for another office 30 minutes away. We had our insurance call and the insurance told us they accept the insurance. We try to schedule another appointment so we do not have to drive with our young infant daughter 30 minutes away. We are again told by our insurance that we are covered but again when we called are told that they do not take our insurance. No apologies. No niceties. Just "we can see you but no guarantees, the insurance will cover it". We literally just got off the phone with the insurance company saying that our insurance was accepted there. And this is private insurance to boot. Very unprofessional office.

This Doctor has office managers and office staff that refuse to take the Healthkeepers open access insurance. He hired them so he is responsible for making me feel like a fool to even have called him for an appointment. If he doesn't take my insurance, he should make sure that he is removed from the insurance listing. His people wouldn't even check with the insurance. I had two separate Blue Cross insurance staff try to talk to his staff. Both reported being unsuccessful at communicating with them. In fact, he is still listed as part of my Blue Cross program. This is the situation. I saw him when I first was having trouble with Bells Palsy, and he told me I needed to follow up when my cataract grew worst. Over the next few years, I had follow-up appointments to check my eye issues each year. Now, I can't see him because of his office staff. He blew me off as a patient. Although he has the right not to take my insurance, he should at least live up to his obligation to the insurance or change it. I feel terrible that he would dump me after all of these years.

This Doctor has office managers and office staff that refuse to take my insurance, that he used to take readily.  If he doesn't take my insurance, he should make sure that he is removed from his agreement with my insurance.  His people wouldn't even check with my insurance.  I had two separate Blue Cross insurance staff try to talk to his staff and both of them experienced the same problem I had. They were completely blocked.  This is my history with him:  I saw him when I first was having trouble with Bells Palsy. He helped me get through that, and he told me I needed to follow up when my cataract grew worse. Over the next few years, I had follow-up appointments to check my eye issues. Now, I almost can't see in one of my eyes, and I can't get an appointment.  I feel betrayed.

Negative experience, regret my decision. Professionally corroborated.