Jeffery B Roberts's Online Review Report Card

I was sick once and seen by Dr. Roberts at Duke Urgent Care. I was very lethargic with a fever. He did an X-ray, strep test, flu test, blood work and urine. Nothing would show a sign other then my fever and soreness in my back. I had a very bad Kidney infection. Dr. Roberts gave me a shot of antibiotics along with some pain relax meds. Sent me home with an antibiotic as well. I was very sick and thank god he was there to help me. His bedside manner is amazing and you can really talk to him. Great experience!

New patient appt on Oct 15, 2019. Very satisfied with meeting. Good two-way discussion on strategies to continue to stay active, pain-free, drug-free, and happy as a 61 year old female endurance runner. Recommend for those wanting a sports med approach to functional health. Assisting nurse Ms Theresa is awesome and very aware of the little things that matter.

I saw Dr. Roberts when he worked at Duke. I came in feeling very tired and had a fever. He did chest X-ray, blood work, test for flue, strep, mono, checked urine and from my examination he determined a bad Kidney infection. He gave me a shot of antibiotics and some to take home. He was absolutely amazing. Very friendly and easy to talk to. He explained all my options and where to start.

Dr Roberts has always given me the time and attention I expected. He has treated me with respect and listens carefully and is not impatient. His treatments have provided relief from my symptoms and he has my complete confidence in his abilities to care for my medical needs

I saw Dr. Robert's twice, once in Novarious 2016, then again in Jan 2017 for back, hip, and knee pain that wouldn't let up. He did xrays and said they showed nothing wrong. No mri. He told me that all my problems could be solved thru more exercise. In April I decided to try a different sports med dr, and she immediately did xrays and mri...turns out that I have scoliosis of my spine, arthritis, and a bulging disk. Funny how Dr. Robert's never noticed any of that from his xrays.

Was very considerate and careful, gave suggestions as alternatives to knee surgery, to buy me more time. Very Caring.

Not only does Dr. Roberts have a poor bedside manner, but he seems to have little time to spend with a new patient. He is robotic and seemingly unconcerned and disinterested in his work. When I have been to see him, the wait time once I entered the room, was well over 1 hour. I was in the procedure room for over an hour. Nurses who came in the room for supplies, asked which doctor I was seeing; they were not surprised to find it was Dr. Roberts, saying this was typical for him.

Nobody knows what's going on/nobody particularly cares.Too busy to be bothered.No communication. No follow up. No return phone calls. No follow-thru. Completely unprofessional. Worst experiences I've ever had... on more than one occasion. Translation: BON (good) SECOURS (for nothing).

I would not recommend Dr. Roberts to anyone unless your injury/condition is basic and common. I found Dr. Roberts unwilling to consider my opinion on my condition - even though I'd had the same issue a few years ago and had surgery to repair it. When I suggested that I had a tear in my rotator cuff he said that it was uncommon to have that injury at my age...even though I had told him I had had the same injury 3 years earlier. It was everything I could do to get him to finally send me for an MRI, which did, in fact,find that I had a tear in my rotator cuff. He treated me with skepticism and argument, making me feel badly for trying to participate in my own care. I did not enjoy my experience with him.

He needs much more experience under his belt to work as a family physician. He does not deal with sick elderly people very well and does not take time to find out patient history....you're in and out, his staff is courteous but himself not. Does not give accurate diagnosis to that incorrect medicine. Does not follow up or spend time with patient, Bedside manner terrible....Cannot give a rating. If I could would only give a half start for trying.