American Addiction Treatment Center Newport News's Online Review Report Card

This place is the most unorganized, unprofessional medical facility I’ve ever been to. Yes they address the problem but other than that the staff and everything else is trash.

Still got some work to do but dang man yall are definitely getting on the ball and getting so much better

This place used to be great when the doctor owned it. But now that pinnacle has bought it and the staff has changed along with operating procedures it is horrible!!! Refusal to follow industry rules and standard along with rude and uncaring staff who make it clear that they’re just their for a paycheck and do not care about patients or doing their jobs correctly!!!!

Very good place you're actually willing to try to get your life together. They have all the tools to help you but you have to want it yourself! It took me years and years to get where I'm at and I've got a long ways to go I can tell you one thing that they'll be nothing in this world that will ever make me get back my kids my mother my family and my children's father or will keep me going nothing God keeps me up specially singing to bring me down nor any drama

This place was AMAZING before they were bought out by a corporate run company. Everyone became just another patient and the personal care went out the window. When an entire staff who have worked there for 3+ years ALL leave within months of each other, that should tell you something about the company. Methadone and Suboxone can help but if you want actual counseling with low turnover and good patient care, then go somewhere else.

My experience was very disappointing. I was on the edge of sobriety and just needed to get through a few days of physical withdrawal. I ended up with a cheaper replacement for an addiction

The staff is wonderful. The MD on site is nice, but I am a very knowledgeable individual when it comes to MAT and recovery, and I moved here from alaska on a stable dose at 35 weeks pregnant, and after VBMC and BHG in Chesapeake wouldn’t take me in as a patient because my dose was to high, I needed up with AATC in NN, but the MD cut my dose significantly and basically said the dose he put me in was all I was going to get. Because I went to the state licensing board and filed a complaint, I was able to increase slightly back towards my stable dose. Still not where I need to be, but better than being turned away like I was at the other clinics. Virginia doesn’t have “dose caps” and I was told they wouldn’t tolerate it. Basically a lot of the doctors at the local MMT clinics here in the Hampton Roads area are capping patients, which isn’t right. Everyone metabolizes MMT differently, therefore no one should be capped at a specific dose. Anyway, I drive across the water everyday because this clinic has been very helpful. I prefer to go to a closer clinic, but I choose quality of care over convenience. My counselor is great and the nursing staff is as well.

This is a terrible place to be for both employees and patients. I worked here for 5 years and ever since being bought by Pinnacle, the census numbers and money is the priority; not the patient care and how employees are treated. And if you go to corporate about the problems, nothing will get done that way either unless you keep fighting and standing your ground and climbing up the latter. I use to be so proud of what we did at the clinic and I stood behind our patient care, but the last two years that led to my resignation (along with 5 other people and still counting) was an embarrassment. I was embarrassed of how our patients were being treated. The director and clinical supervisor do everything in their power to put the blame on the other employees and not ever fix the matter. This leads to a very TOXIC work environment and eventually our patients dying one after the other. In my years working there, I have never seen such a high patient death rate or OD rate. These patients are not getting the help they need here. And being that corporate doesn’t do much to fix it either, my guess is that a lot of their facilities are like this and people are just scared to speak up.

Awesome and helpful folks! Thanks for all you do!

Best I've ever seen. The people are wonderful, understanding & very organized.