Pulaski Medical's Online Review Report Card

I'm not a patient but have a family member that is. In the past two weeks they have called, texted and left voicemails for 10 straight days with their counselor who has yet to respond. Not sure why the counselor seems to think this is acceptable. A month ago when she actually answered her phone the first thing she said was "You have 5 minutes I'm extremely busy, it might be better if you called me back" So basically if you have an issue you're better off to resolve it on your own?? Like many others have said the UA chain of custody is not being followed according to the SAMHSA guidelines. If your UA sample reads negative on the 8 or 12 panel container why are they still being sent to a lab for further analysis? Why waste the money on a 12 panel drug test? Why not use a clear container if they are being sent to the lab regardless of the results. Also why are patients being told they cannot get a copy of their test results. Doesn't HIPPA apply? The HIPAA Privacy Rule establishes individual rights over their protected health information, including rights to examine and obtain a copy of their health records, to direct a covered entity to transmit to a third party an electronic copy of their protected health information in an electronic health record, and to request corrections. This is not the way to help someone in recovery!

This place is horrible, I’ve been coming here for years and never gave this place or staff any problems , passed all my DT’s and came in for bottle checks . After a incident that happened to me and my wife and the way the DOCTOR AND DOSING NURSES treated us . Im leaving this place and going somewhere else. And that’s another issue I’ve put in for a transfer of my medical papers last week , and they still have not done it for me . I’ve asked everyday to please do so and it’s been a week and still have not done it . Not only that but the way they run this place is awful all the seats in the place are completely stained with god knows what and nasty one even has a dang cigarette burn in it ?? And don’t get me started on bathrooms . If I was a women , I would bring a bottle of bleach with me everyday just in case of dt and spray the seat before I set down . It’s worse than a 7-11 bathroom In Baltimore city and im not even exaggerating. I was in here two days ago when I guy came in STATING HE HAD SCABIES on his arms and his arms was bleeding and he quoted he just failed for TB , and instead of the staff or nurses removing him or making him wear protective suit . they told him to take a seat where other ppl are and told him to wait for his consular!! I feel sorry for who ever set in that seat after him . And there are MANY witnesses to this . This is how much this place cares about patients. I have called the main PINNACLE COMPLAINT LINE AND HAVE MULTIPLE INVESTIGATION NUMBERS IVE CALLED NUMEROUS TIMES ABOUT HOW DIRTY THIS PLACE IS AND HOW THERE TREATING PPL AND NOTHING HAS BEEN DONE OR SAID ABOUT IT . All PINNACLE HAS TO DO IS SEND SOMEBODY ON A RANDOM DAY AND THEY WOULD SEE HOW BAD THIS PLACE IS . READ THE REVIEWS PPL ARE LEAVING , LOOK AT THE REVIEWS OF OTHER CLINIC IN THE AREA AND SEE HOW MANY PPL HAS TRANSFERRED FROM PILASKI MEDICAL OVER THE DOCTOR , OVER THE BATHROOMS EXT AND HOW THEY HAVE BEEN TREATED!! IF YALL DONT DO SOMETHING SOON I CANT SEE THIS PLACE STAYING OPENED TOO MUCH LONGER .

Staff are great and friendly but doctor that works here is very rude and unprofessional,

This facility needs to stop breaking state mandated laws/rules. Those rules/laws are put in place for staff for a reason, a very good reason. IF these laws and rules weren't put in place there would be a LOT more paitents being discharged over NO REASON WHATSOEVER.

Q I was there for almost 4 years and in that time only had two counselors so that was a good thing my counselor was very into my recovery and very helpful so and I was on methadone and now I have transferred to South Carolina , but I've no problems only complaint sometimes there drugs tests were off

Love how my cousler goes over and beyond for me. He says “people tell me all the time I’m over stepping but the way I see it if you are my patient I will do whatever you want or need to help you in your recovery!” I have had issues in the pass with wait times but ever since they put in the 4 windows, no problems. Have had problems with them switching my cousler so please don’t take this one away from me. I love the front staff. They remember your face with your number quickly.

I would love it if they would stop switching counselors all the time!!! 😔 Some people have issues with that. One being me!!

The drug test are faulty. Many reports of failed test and there was no way. My wife failed for weed the other day, she hasn’t smoked since she was 15!!!! Not willing to hear patients concerns. Doc is not personal your just a number.

Been here 5 years. Great ,sweet staff. Willing to help. Nurses are great, they take on a load of stress for the benefit of others and I commend that . I would certainly be dead if not for pulaski medical. Presented by Pennical treatment Co. THANKS EVERYONE FOR YOUR HARD WORK.😁😘🤩😝💋

Very curitious and seem to want to help those wanting a better life