Marco Castro's Online Review Report Card

I read through this reviews before booking an appointment with Dr. Castro and yes, many of these comments are true - Dr. Castro is not going to sit and listen to your anxieties and fears about your possible diagnosis. He WILL, however, bring 20+ years of pattern recognition to the room, 20+ years of experience in managing Neuro patients and he will get the job done! I appreciate this isn't what every patient needs, but it worked well for me. He's a good, solid physician. I'd go back any day. Also the reason why imaging facilities in the area won't take his orders (I clarified with the facilities I called) is because he has relatives that work there and it's a frank conflict of financial interest. By law they cannot accept his orders for MRI or CT. It has nothing to do with his skill as a physician, which is considerable.

I had an appointment with Dr. Castro on Friday, December 11 at 1 pm. When I made the appointment I was told to fill out their on line registration, which I did and to show up 30 minutes early. I left my house at noon planning to be there 30 minutes early but it unexpectedly took an hour to get there. I arrived at 1 and was told the doctor would not see me because I did not arrive 30 minutes early. I asked to speak with whomever was in charge. I was referred to the practice manager. I asked her what would I be doing while I waited 30 minutes to see the doctor since I had already registered on line? Why did I need to be 30 minutes early? I was told sometimes there is a crowd and they need time to check people in. I pointed out there was no crowd today and asked do they ever have an exception to the rule policy? No. I left wondering what the doctor was doing during my scheduled appointment time. I was very upset. Felt the need to report this. Shared with my insurance company also.

Dr. Castro is amazing. For my first couple of visits, I thought he was aloof, but once we got to know each other, he's funny and engaging. He is professional and thorough in addressing the issues I report on the form, as well as issues related to what I report and issues he observes. I always feel heard. He works with me for pain management for my neuropathy and migraines to minimize the impact on my life and work. I love that he takes a holistic approach in suggesting meditation, yoga, and doable exercises, as well as nutritional supplements. I also like that he's a team player with my other doctors. The office management could be better, but his staff has always been friendly and professional with me. I'm giving him 5 stars for his professional services because the office management is not under his purview. Thanks Dr. Castro for listening to me and helping so much over the years!

To Whom It May Concern: I wasn't even able to get past the appointment process unfortunately with this doctor. I had very high aspirations, despite his very poor reviews. What happened is that the office will ask prospective patients to provide documentation in their software portal. The doctor uses a very inexpensive medical record provider, called ProviderFlow (a 25 person company). Prospective patients will spend nearly an hour completing these forms. Unfortunately, even after saving these forms, none are stored! I was surprised to even find a prior patients information stored under the drivers license/personal information section. When it was time for my appointment, the nurse didn't seem too concerned, and after a call back from another nurse, there was slight concern, expressed as an offer for an IT assist. Overall, this experience was very poor. Dr. Castro is playing with people's lives, and is perhaps too ignorant to realize it based on what little I (unfortunately) was exposed to. AVOID at all costs, unless you have countless hours and perfect health at your disposal.

To Whom It May Concern: I wasn't even able to get past the appointment process unfortunately with this doctor. I had very high aspirations, despite his very poor reviews. What happened is that the office will ask prospective patients to provide documentation in their software portal. The doctor uses a very inexpensive medical record provider, called ProviderFlow (a 25 person company). Prospective patients will spend nearly an hour completing these forms. Unfortunately, even after saving these forms, none are stored! I was surprised to even find a prior patients information stored under the drivers license/personal information section. When it was time for my appointment, the nurse didn't seem too concerned, and after a call back from another nurse, there was slight concern, expressed as an offer for an IT assist. Overall, this experience was very poor. Dr. Castro is playing with people's lives, and is perhaps too ignorant to realize it based on what little I (unfortunately) was exp

To Whom It May Concern: I wasn't even able to get past the appointment process unfortunately with this doctor. I had very high aspirations, despite his very poor reviews. What happened is that the office will ask prospective patients to provide documentation in their software portal. The doctor uses a very inexpensive medical record provider, called ProviderFlow (a 25 person company). Prospective patients will spend nearly an hour completing these forms. Unfortunately, even after saving these forms, none are stored! I was surprised to even find a prior patients information stored under the drivers license/personal information section. When it was time for my appointment, the nurse didn't seem too concerned, and after a call back from another nurse, there was slight concern, expressed as an offer for an IT assist. Overall, this experience was very poor. Dr. Castro is playing with people's lives, and is perhaps too ignorant to realize it based on what little I (unfortunately) was exposed to. I ended up contacting the software company, and the reason they stated my data wasn't showing in the portal was due to an error by Dr. Castro's office. They weren't even prepared to conduct the appointment, because the records had not been pulled over. An error on their behalf. If you have time, and perfect health to waste away on incompetence, this is definitely the provider for you.

I came to him with significant neuro symptoms after a viral illness and I was completely dismissed and left to suffer in severe pain (among other symptoms) for many weeks. The work up down was fine, but bedside manner and ability to listen and consider a rare diagnosis as a possibility is lacking. Have since been seen by another neurologist at a different practice- was treated with kindness and compassion and accurately diagnosed.

If I could give him 0 stars, I would. This is a long overdue review. He was the worst doctor I have ever seen. He was the first neurologist I saw years ago after my symptoms began and it was an awful experience. My husband and I both left the appointment upset with how unprofessional and arrogant he was. He acted like he knew everything, but missed my diagnosis. I asked if my symptoms could be related to my cycle and he said "Woman always blame their problems on their hormones." Then later when trying to describe how my symptoms were impacting my ability to care for my children, he interrupted me and said "You don't even know what some of my patients go through. Some are hospitalized, some are blind for days..." Honestly, he has no business working in patient care. I feel sorry for anyone that gets "assigned" to him in the practice. On a side note, I requested to switch to a different neurologist and the practice wouldn't let me. I guess they have too many people trying to switch away

If I could give him 0 starts, I would. This is a long overdue review. He was the worst doctor I have ever seen. He was the first neurologist I saw years ago after my symptoms began and it was an awful experience. My husband and I both left the appointment upset with how unprofessional and arrogant he was. He acted like he knew everything, but missed my diagnosis. I asked if my symptoms could be related to my cycle and he said "Woman always blame their problems on their hormones." Then later when trying to describe how my symptoms were impacting my ability to care for my children, he interrupted me and said "You don't even know what some of my patients go through. Some are hospitalized, some are blind for days..." Honestly, he has no business working in patient care. I feel sorry for anyone that gets "assigned" to him in the practice. On a side note, I requested to switch to a different neurologist and the practice wouldn't let me. I guess they have too many people trying to switch away from him.

Went Twice. Both times the office environment/staff was very impersonable. Both times Dr Castro seemed pre-occupied. he never listened or answered my questions. He mumbles and didnt seem very sure of himself. He never looked deeply into the symptoms, but just jumped to the easiest diagnosis.