Suzanne M Powers's Online Review Report Card

Dr. Austin should seriously retire. She has NO compassion and is in the wrong business. There are good doctors and bad doctors, she is in my opinion a very bad doctor. Doesn't care about the health of her patients. And her nurse practitioner spent 8-10 minutes trying to convince me that the MRI my specialist requested for me wouldn't be approved. Very disappointed and dissatisfied with this doctor and staff. Time to pick out new doctor again.Would not have given 1 star but it wouldn't let me post review without a star. SO NO STARS ALLOWED FOR THIS DOCTOR

I do not recommend this business. I called twice for an appointment which was my first appointment, and nobody told me while I was on the phone that the check in time is 30 minutes before the actual appointment. When I drove to this office on time and the office told me that my appointment was canceled because the check in time is 30 minutes ago. She said she left a voice mail. However I am a very busy person and I just cannot listen to all my voice mails in time. I was literally outside of the office but could not get in. I do not recommend anybody to deal with them, period. Why can't you tell me who called in twice on the phone that the check in time is 30 minutes before the appointment and actually force to cancel to appointment while I was literally outside the office??? Are you human?

Dr. Austin is a wonderful doctor. She is super friendly, knowledgable, kind and she really cares about her patients. I'm thankful to have found her through my insurance and I'm fortunate to have her as my primary care physician. Dr. Austin also has a wonderful team of staff, they are super friendly and they work very hard at their job given how difficult it must be to deal with insurance companies all day. I appreciate that Dr. Austin is an Apple product fan as I am an Apple super fan myself. Just in case anyone is wondering, Dr. Auston takes Santa Clara Family Health Plan (or Medi-Cal) and this is wonderful because she is such an amazing doctor. I do believe that you have to select her as your primary care physician first, and then wait until she is officially assigned to you, and also wait until you get your insurance cards, before scheduling your first appointment, though I could be wrong.Dr. Austin is available for appointments Tuesday, Wednesdays, and Thursdays. I never have an issue with long wait times getting into an appointment at Dr. Austin's office and I'm always seen very quickly here with no issues with a long wait time at the time of my appointment either.

Dr. Susan Austin on Stevens Creek I'm so happy I found this doctor she's a wonderful woman she hears me she sits down and talks to me she doesn't just say I have 15 minutes and that's it one subject at a time that's what Doctors told me there was a time limit not her she's a special lady she loves helping people she truly is a diamond in the rough I'm so happy I found her Stop looking around for a good doctor I'm telling you go to Susan Austin she's a great woman and truly a helper

Really it should be a negative 5. Do not go as far as to call this office. Irene in the office is very rude! You would think because she works in a medical establishment she would have some people or compassion skills. Quite the opposite. This office has gone down hill in every way...not going to go into details but the reviews say it all.

I would never go back to her! She botched up my spider veins, that I'd had done previously elsewhere with no problems, & then was rude & condescending to boot.

Beware of Dr Austin! Seriously, if you care about your health at all, find a different doctor!

I was diagnosed with end stage renal disease and had to pick from a list of doctors within my network to be my nephrologist. I chose Dr. Austin.Here's the short version:1. Horrible parking. Maybe four spaces in the parking lot, and parking on the street at a busy intersection is a gamble.2. Staff was okay. No problems there.3. Dr. Austin didn't seem to have looked over my charts/info before our meeting. For every question that was asked, she took a second to look through her paperwork before answering.4. I asked for a prescription for medical marijuana due to severe back pains, and she gave it to me with no questions or warning. Later on, through my own research and reading, I found out that kidney patients should not take medical marijuana because it can lead to an infection when combined with the meds I have to take. And transplant centers have been known to boot patients off the transplant wait list for taking marijuana because of this same reason.5. When I switched over from my work's insurance to Medicare, her office was supposed to send over their info on me to my new doctor. That never happened and they had to redo all the tests over again.

I am new to Dr. Austin as of this year. The front desk staff must have changed, as they've always been very kind and helpful. I see Dr. Austin's associate who's wonderful...she's a full-fledged physician in her native country of India, and gave me the most complete first, "get-acquainted" visit I've ever had. And she has a wonderful manner.

Most unprofessional, incompetent and dishonest front desk staff I have ever encountered. I scheduled an appointment weeks ago. Got a message intended for a different patient requesting to cancel an appointment for a different day. Called back to make sure they had my information captured accurately and to note that they called the wrong number. Idiots at the front desk lie and say no one called me and there's no patient by the name I referenced. Seriously? I've got the recording of the call. I have since cancelled my appointment. If they're that unprofessional at the front desk, I shudder to think what the appointment will be like.