Childrens Hospital Of Richmond At Vcu Brook Road Campus's Online Review Report Card

I've been trying since the kids been out of school to get my son evaluation done and no one calls back from the speech and occupational therapy department. When I get someone in another department they say oh we don't see your referral that was faxed 10x even after the doctor office sends me proof of fax.

I love it here. My son was referred here to the dentist department and since day 1 the atmosphere is convivial while the staff is always welcoming and accommodating. My son is autistic and when he is here his needs and experience here is remarkable. I can go on and on about this place but you have to just experience it yourself

In the past we have a good experience hence why we asked our dentist to refer us back to the Brook Road Campus. Today we had an encounter with Rose in Oral Surgery that was less than professional or even kind. To get her point across she tried to over talk me rather that listen to what I was trying to convey. I was so disappointed as my child with special needs has felt comfortable in the past attending this facility but that all ended today. I guess people forget to that the feeling you leave the customer with ultimately impacts business in the long run. Totally disappointed today.

I've been bringing my little one to this hospital for their feeding program since the last two weeks of December 2019.  They have been nothing but great!  I've been very fortunate to land a feeding slot quicker than I expected for my little man.  We met with one of their nurses for the second part of the evaluation and explained what they were doing for each test.  Not only that but she answered all questions that we had. Afterward, they told us that we were going to get contacted on the next available feeding therapist and their available schedule. I'm not going to lie, I was a devasted that we were not going to schedule that moment at the hospital but was completely shocked at how fast the turnaround time was when they contacted me (that afternoon) of the next available time slot we could initially start our feeding therapy sessions.  The first week of Jan 2020!Since then, we have been assigned to one feeding therapist and she has been FANTASTIC! We meet with her one a weekly bases and it has been another helpful and informative therapy session added onto my son's list of therapy sessions.  They really are great at their job and I cannot thank them enough for helping me and families facing these struggles.  My son has only gone through 3 sessions and he has improved so much in his chewing abilities.  This program was through the VCU feeding program and sent us over to this location for their feeding program. For the short amount of sessions, I've brought my little one to already, I am so thankful for this program.  Keep up the awesome work!!!Oh and the front desk guys (actually ladies) that we've encountered have been freaking awesome as well.  I really enjoy and appreciate the positive attitude that they have for us who have came to this location early in the morning and later afternoon.  Thank you!

They're great with kids. I recommend any therapy services that you need to go to them.

Straight up refused to book an appointment for my son to get speech therapy. All under the assumption that my insurance would not pay for the evaluation. Spoke with a supervisor who sounded outraged about the whole ordeal when speaking to my insurance over the phone only to be passed off to someone else who insisted the same information after my 4th call. I'd give no stars if I could.

I highly recommend here. I took my son at 4 who is now 7 to have dental work done and he had to be put to sleep which I was terrified off, but they took good care of my baby boy. I also have a one year old who will be two in November and she will also be going to see them. We actually have an appt coming up.

Great pediatrics service's and awesome doctors/nurses the greatest front desk staffers 🎉🎉🎉🎈🎈🎈

Horrible experience with pediatric practitioner. Not all are the same but children shouldnt be overlooked

We've always had a positive experience with the dental clinic.