Commonwealth Primary Care - Ridgefield's Online Review Report Card

Receptionists poor service, each one I’ve spoken to sets appointments with out asking any questions on what kind of an appointment you need set i.e office visit vs physical exam, they just really want to get off the phone with you. Also each time I’ve spoken to someone here they hang up the conversation with out saying good bye, bye of any kind, definitely no “have a great rest of your day” or anything, a receptionist just did this to me and did it the other day when I first made this appointment. I’ve been a receptionist before and it’s a tough job, a demanding job, but no reason to not end a phone conversation with “goodbye”. The people here are just plain out rude unfortunately so I will be going elsewhere because there are doctors offices that are nicer I’m sure.

I was in and out to give my blood for testing. The staff was kind and effective. Perfect service.

I am very comfortable with this practice. I never feel like a number with the staff or my primary care doctor.

I wish I could give negative stars.  Ive been a patient at their practice for over 16 years. Dr Allan was very kind but retired. Unfortunately I had the misfortune to have an appt with Dr Rolfe.  I thought i was there for a physical.  They called it a well visit. Im having trouble moving my arm. Dr Rolfe refused to talk to me about it because I was there for a well visit and would have to make another appointment for my arm.  Said it was a different type of Bill. The nurse manager explained that i need to pay another copay and they need to bill separately for him to talk to me about my arm. I just left.  So condescending and rude.  Literally every horrible cliche about the medical system and doctors with god complexes are at this practice.  Leaving the practice altogether and Im not worried about missing much. Except maybe the attitude

Im not returning to Dr Sherri Jackson and possibly the practice. The front desk and check out were fine. Unfortunately, my appointment also left me in tears like another reviewer stated.  My insurance needs this thing called a Well Check visit. It is not her fault that this needs to be done. However, I assumed they also did a physical as well which is what was needed and asked for when making the appointment. I was having issues but was told to go see my specialists and was given no chance to discuss an issue that I have been having that is not a specialist visit. Could also tell she did not want to be there by her attitude and tone. I dont like writing bad reviews and never have needed/wanted to take the time or be that person. But when you leave a doctor office in tears its probably worth the review because I dont want anyone else to leave an appointment with a doctor feeling worse then when she/he went in.

Have been seeing Dr David Stein for many years. Always helpful in taking care of medical needs. Would recommend if you need help with your health care 😊

This practice location is a lot better than most of the other locations. The staff are friendlier. Dr. Bradley Rolfe is great! He spends time with you and really answers all of your questions.

I get good health care here but the people at the front desk are rude, inattentive and make you feel small. It hasn't happened just once, but generally every time I am there. They act as if you're bothering them. I really like my doctor but something has to be done to train staff to act kind and be more helpful. Accessing health care shouldn't be so stressful.

Always great

Very poor patient care. Nurses are rude and the doctors are not much better. They have too many patients and no longer provide good quality care.