Express Family Care's Online Review Report Card

Appointment was easy to schedule on their website, staff was very professional, would definitely recommend their services to anyone.

Friendly staff - only complaint is the long wait time - an hour & a half after my appointment time. But, I understand that often those things are beyond their control and they certainly didn't rush the time they spent with me.

My wait was a bit long; about 2 hours total for a COVID-19 test. A long wait is to be expected anywhere you go, though. The process otherwise was pretty streamlined and everyone was super friendly. I like that you can make appointments, complete patient forms, and upload photos of your insurance card online. You can also see where you are in "line" once you've checked in using that program. I'll definitely be visiting them for any future needs.***Wanted to also mention (assuming that this process is the same for everyone) that they conduct both a rapid antigen and a lab PCR COVID-19 test. The rapid antigen test comes back in about 15 minutes and is around 80% accurate. If your antigen test is negative, they send the PCR test (more accurate than the antigen test) away and will contact you with the results in 2-4 days. They do this to identify false negatives. The antigen test doesn't go very far up your nose, but the PCR does. Just FYI.

We had been exposed to Covid during the past week. Called this morning, tested this afternoon and got results in 15 minutes. The staff is kind, cordial and very knowledgeable. Superb communication and willing to share their knowledge. Modern facilities and a pleasant event!! I would recommend them 100%. It does not get any better than this.

Easy to schedule an appointment, and they were on schedule. The process to check in was smooth and all of the providers we saw were prompt, professional, and friendly.

They were very friendly and took care of my medical issue well. My only complaint would be the length of time it took before the doctor came to my exam room along with the 20 minutes after leaving to bring back my prescriptions.

Amazing Doctors and Staff as always! They always take great care of us! I cannot say enough good things!!!!!!

Very professional and friendly. Didnt have a long wait and they addressed all my needs.

Staff were proffessional and safe. Will visit again

Very nice staff. Very friendly and helpful.

My wife and I have both been to Express Family Care twice each in the last 3 months.  We were both greatly impressed by the caring attitudes, the professionalism, the speed at which we were seen and the facility its self.  They accepted all of our insurance providers and truly made us feel welcome.  It is the best facility of its type we have dealt with.

Didnt have to wait long. They accepted our insurance without any problems and our copay was even cheaper than we expected. Excellent caring staff. Very clean. Free coffee, water, & wifi while you wait.

This was the worst urgent care facility I have ever visited. I was there for 2 hours (the place wasnt even busy) to get about 1 minute with the doctor. I am not from here and if I would have known better I wouldnt have gone. I will say that the receptionists seemed very nice. Thats about the only positive.

I took my daughter here for a sick visit.  We were seen quickly.  The staff was so professional and caring.  Then nurse, I believe her name was Amy, made my daughters fears disappear.  My daughter even asked if we could go back tomorrow!  Haha!  Keep up the great work.