Frank Cotter's Online Review Report Card

My husband and I have been seeing Dr. Cotter for 8+ years. Never ever did either of us have a complaint. The staff treats us with such kindness and respect. Even though it is at least a 2 hour trip, one way, from W. VA. we don't mind it at all. My husband recently had a scare with his left eye, and even though he was being sent to some one closer from the VA Hospital after a call to Dr. Cotter he made time to see him and let us know what we were looking at. When we told him who we were seeing , just knowing he knew them made it easier for us to trust them. Because he will have numerous trips we will continue to see them here in W. VA as long as we feel confident going there. But it is hard, because no one has ever treated us as good as they do at Vistar Eye Center. Can't wait to see them again in Aug. Thank you Dr. Cotter and your wonderful team.

I was referred to doctor Cotter by the best Opthalmologist in Blacksburg Virginia for my Glaucoma treatment. He was said to be the best in the area. He is very thorough caring and skilled. His practice is very large so expect a lot a patients and waiting, but he takes time with each patient and their individual needs. His office is well equipped with the most up to date equipment and he has an ample staff of technicians. I was very satisfied with his care and I am still a patient.

Always plan to spend at least 2-3 hours & he spends 5 minutes with you. Parking is horrible & getting to his office is not good with walker or rollator. Last time I waited 35 minutes before being seen by anyone.

Dr. Cotter has kept me seeing for over twenty five years when another doctor said nothing further could be done. He is the best of the best.

Dr. Cotter as well as his staff always go above & beyond to make my every 6 month eye appointments pleasant. The care & compassion they show is wonderful. Sometimes my time spent in the office is long, but I know its for a good reason & they are doing their very best to treat my glaucoma. I can truly say that Dr. Cotter and his staff treat their patients like friends & their friends like family. The Roanoke area is lucky to have such a kind, compassionate, knowledgeable physician & great staff.

Dr. Cotter saved what was left of my mother's eyesight after Piedmont Eye washed their hands of her. I had also been diagnosed with glaucoma and was going to Piedmont when things changed there. Instead of "having" to go every four months (which I had agreed to) appointments were spread to 6 to 8 months. I had a visual field test which they "could not read" that day but would let me know. I never found out. So, on my net visit with my mother to Dr. Cotter, I asked him if he would see me. he agreed. I get a visual field every time I go and every other time a picture of my optic nerve. Dr. Cotter answers any questions I have and addresses my concerns. My sister has also developed glaucoma and has had a retinal bleed, but opted for Piedmont. she says her laser surgery hurts. My experience is I am not fond of the light but other than dryness and a slight sensitivity to light, I have had no problems. I am more than pleased. Oh, may I add I drive 100 miles one way to go to his office and it is worth every mile!!!

Dr Frank Cotter is wonderful, but his staff leave a bad taste in my experience with him. They are not sensitive to the needs of the patients. Example, I needed a tissue and there was an empty box in the waiting room. I pointed this out to a lady behind the desk and she stated we are aware of it but did not offer to get another box. It is my experience that when you need a tissue, you need it now, not in a half an hour. It was eventually replaced, but about a half hour later. ALWAYS LATE

Dr. Cotter came out at 10:00 p.m. Sat. night opened his office and took care of me after a blow to my eye with a bungee cord. We drove 2 hrs. from WV, they could not find any doctor available or willing to see me till Monday. The emergency room Dr. was very worried about the blood he could see in the back of my eye & not being able to see. Dr. Cotter has cared for me since 5/2013. The night we met him he told us we would be treated like family & he has kept his word. My husband see him now.

Dr. Cotter is extremely professional, very knowledgeable and understands exactly what his patients are going through. I am always pleased when I leave the office, always having an understanding as to what is going on with my vision. Thank You Dr. Cotter for all you do, your practice is fantastic.

I would recommend Dr. Cotter for cataract laser surgery. I had cataracts removed, lens implant and IStent in both eyes (2 weeks apart). He and his staff explained what would happen during the surgery and recovery. Right after the procure was complete - what a difference - I could see without glasses (I'm 60 yrs old woman and have been wearing glasses for 53 years). Dr. Cotter and his staff are AWESOME - very caring, professional and would answer any question that you may have.