New Horizons Healthcare's Online Review Report Card

Dr's and nurses are very nice and friendly

Could be better but they take care of me..

A cambiado mucho desde la última visita, buen servicio al cliente., Al llamar le atienden en menos tiempo. En fin del cielo a la tierra el cambio positivo.👍🏽

Staff was awesome! Super nice and thorough. Would definitely recommend!

The door man was absolutely the most sweetest man I have ever met, thank you for your directions and help

On 3/9/2021 I was seen for a urgent care follow up and PCP establishment by provider, Sabrina Toller Royall, FNP.She appeared to be in a hurry as evidenced by her speeding through her typical questions without addressing that I had recently been seen in urgent care. It seemed like she felt rushed, and maybe that's the fault of the facility.I tried to express that I was concerned about a chronic issue that seemed to be getting worse. That I had to quit my job as a board certified music therapist because my hands become stiff when playing the guitar. Ankles when walking or standing, and now my hips were starting to be in so much pain it was debilitating. I was throwing up and pooping myself on the job. I expressed a family history or autoimmune disease.She literally mocked me.. and said I don't treat pain. I didn't want her to treat pain, I wanted to know why I'm 29 years old and deteriorating.I came to her seeking guidance, help, support, and I was met with no patient advocacy.She also loudly talked about me in the hallways.I called her back in, and suggested that she didn't read my chart before our visit because she didn't see my TSH report, and was very unprepared. I was met with opposition. She  offered a referral mental health support when I became frustrated with her behavior which I found to be abusive, gaslighting behavior.She also failed to rerun the lab in question.. she just ran a CMP and CBC if I remember correctly.I reported her to the licensing board, but nothing was done. She is the reason I am terrified of doctors. She is the reason I was afraid to go to the doctor for AWHILE. I still cry about the way she treated me.I found courage to go to the ER when I was having chest pain.. on 4/19/2021 and was met with equal opposition. Luckily, after the day Royall made me feel invisible...I became angry and a FIGHTER! I became MY OWN ADVOCATE!!I fought the ER PA about my heart, and it was a great thing I did because an heart condition was uncovered. I was RIGHT, and needed cardiac care.I still am terrified of doctors.. but a recent spout with pancreatitis landed me back in the ED... where again I was dismissed ... but thanks to Royall.. I no longer take crap off medical professionals... I adamantly requested abdominal CT with contrast that uncovered that my hip that I tried to talk to Royall about has a sclerotic lesion. Needs medical attention right away.I am finally getting the help I so deserve, and found a PCP provider that believes me, listens to me, and includes my opinions in the plans. She believed me that I may have something autoimmune going on even with negative blood markers. She's dedicated to deeply searching for the cause of my chronic illness and pain.If it was NOT for the terrible care I received from Sabrina Royall I wouldn't have found my PCP, started a holistic healing business, becoming proficient on patient advocacy, or be getting the help I need.It's a shame she assumed I was a "non-compliant" patient who was "drug seeking". I wanted ANSWERS. I was looking for the support of a medical expert and with Sabrina Royall I did not receive it. It's a shame. I hear she's well liked. Maybe I caught her on a bad day for BOTH OF US!!I'm excited to meet my orthopedic doctor this month. No thanks to New Horizon Healthcare, and super nervous about this biopsy. I'm praying it's is a typical benign bone island, and I'm hope we find out why I can barely ambulate without pain.I hope that this FNP will learn not to judge people because they are young or even black ... when they tell her something is WRONG!!If you go to this facility for PCP care, please be sure to advocate for yourself with this provider.

Good staff and good help..helped diagnose my son..and he continues to live.!!

Great staff and expedient and you feel at ease while there.

The parking is really bad. The staff is great!!

Good medical and dental care for low income people.