Stephen Keefe's Online Review Report Card

My Endocrinologist referred me for a mass/cyst growing inside left side of my neck. Dr. Keefe entered my exam room by starting off with, "I don't do surgery anymore, so if you end up needing surgery, I will have to refer you out." Well, that made me feel like I was wasting his time. I gave detailed information of my symptoms and even brought an MRI that a vascular surgeon had ordered to rule out a carotid tumor and also I brought the ultrasound my Endocrinologist had performed. He pulls up an MRI and we spent most of my visit going over that MRI. I was confused, because he was showing me things that I was unaware of and we didn't seem to find what the vascular surgeon and my endocrinologist had seen. I asked him to verify whose MRI we were reviewing. He said, "this was the only report on your account". It was someone else's report and he was in the wrong account. Now, I'm confused. He finally brings up my report and he quickly reviews that MRI and pointed out a few concerns. He wanted to do a Barium Swallow but needed to make sure it would be safe for me to do since I have alot of aspiration issues. On my car ride home, I had information from both MRI's in my head and could not remember what was mine and what was the other patient's results. They were suppose to call me back. Months went by and no call. When I went to my Endocrinologist this week, he showed me what Dr. Keefe had sent him. He had only typed the exact words of the finding on the MRI report. And he stated he referred me to another ENT, which never happened. It was a TOTAL WASTE OF TIME AND MONEY to go see this doctor. Run, don't walk!!!! Find someone else.

Disappointed. My review is not for Dr.Keefe because I didn’t meet him at my new patient appointment. My review is for the staff member that brought me from the waiting room to the examination room and all but told me that I’m wasting my time here. After she noticed I have Hashimoto’s her mind was made up that I didn’t need to be there and told me to talk with my ENDO about it at my next appointment. Told me that she doesn’t like wasting her patients time and money if they don’t need to be seen. Which could be appreciated, had I not had other symptoms that were ignored. After she spoke with Dr.Keefe she gave me the choice to continue with the appointment or to go home and be refunded. I chose to leave since she made me feel as though I was wasting my time and theirs. She made it out to the receptionist that my Endo has been tweaking my Armour Thyroid and that is why I’m having the symptoms I am. Even though I’ve had awful post nasal drip and constant snorting to clear my throat since I was an early teen. Also that I never spoke about my medication being changed in dosage, etc. I would also like to remind her that the doors and walls are very thin. Everything, true or false said about a patient to the Doctor is heard. Dr.Keefe was highly recommended by a close friend, however, I will never come back here after my experience with that staff member.

Dr Keefe is an excellent doctor. He really works with me on my sinus issue. I would highly recommend him to anyone needing and ENT doctor. His staff is good too.

I was a patient of his for many years when he was at Augusta Health in Fishersville and am very sad that he is no longer there. Wonderful doctor!!!

First visit with Dr Keefe. He is amazing! Very patient and kind. He listens, makes you feel very comfortable. He is very thorough in his explanations which I truly appreciate. He is very focused on his patient. Patient doctor relationships are very important to me and he has far exceeded my expectations.

Warm and engaging with wonderful personality but do not recommend a neck lift. I had zero results & it was $6,900. I feel he should have known ahead of the procedure that lack of collagen in my neck was the culprit and the lift wasn’t the answer. I’ll never understand why that wasn’t stated until after the procedure as the excuse it didn’t show results. Nice man though.

Dr. Keefe, and all of his staff are great people who truly care about the whole patient and the patient's family. They are very sensitive and patient with us mama's when we are worried for our child. He has been seeing our son for years now. When you call in for an appointment, they work with you and get you in very quickly. Our son had to have tubes placed at a year old. A few days before his scheduled surgery he became ill and had to go back on antibiotics. The staff called other patients to see if they would reschedule their own surgery so, once he was better, he could have the surgery as soon as possible. Some loving soul agreed and gave our son their scheduled time. There are not enough words to describe how blessed we have been by the staff and Dr. Keefe.

I had a very dark sun spot on my face that made me so self conscious. It is now much , much lighter. Thank you Dr. Keefe and your professional staff.

Very informative. Listen and explains everything well.

Dr. Keefe and his staff are very friendly, professional, and take the time to answer any and all questions that you may have. I would highly recommend this practice.