Carilion Clinic Family Medicine- Blue Ridge's Online Review Report Card
Carilion Clinic Family Medicine- Blue Ridge
3.2
Average Star Rating
21
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Review Summary
The provided medical practice received 57.1% positive feedback, with praise for the caring and professional doctors and quick emergency responses. However, 42.9% of the feedback was negative, primarily citing rude staff and poor customer service. Overall, the practice is appreciated for its dedicated care yet needs better customer interaction and front desk management.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Carilion Clinic Family Medicine- Blue Ridge's Reviews
Great Doctors Office Very Caring Nice Staff and Doctors
Reviewed On Google
A great place to have medical needs taken care of.
Reviewed On Google
Regular 4 month checkup. All was good. Come back in 4 months
Reviewed On Google
I really do enjoy both Kelli and Matt — they are both great at what they do. The front desks customer service skills are questionable at best. It really depends who you get and what day it is. I really don’t appreciate someone who thinks their job makes or breaks the entire office. The office is also farther than a Centra facility. I’ve mostly kept this office as my primary due to being with them for so long, but may be switching in the New Year.
Reviewed On Google
Dr Matt is awesome. He will spend time with you he talks in language I can understand and although it is very rare nowadays he actually cares.
Reviewed On Google
Never left a place more mad. They could've handled things differently by asking me questions as I was making an appointment instead of wasting my time. I have a seasonal allergy and cough yearly. It has nothing to do with covid. I get being safe but ask me about it as Im making an appt it wouldve saved me some time in my day. But thanks for making me delay starting work after being unemployed during an already tough time. Beyond frustrated and disappointed. Ive never had a pleasant experience here. Just done.
Reviewed On Google
The receptionist, Kim, provides the worst customer service I have experienced in over 50 years. She interrupts as you are talking. She does not listen, she continually is trying to tell you what is wrong with what you may be asking. She does not smile, she looks as if she hates coming to work. Her way of talking down to people should be addressed. Her manner of receiving customers should be addressed. When I am trying to talk with her, I feel as if my questions and concerns do not matter. I consider these behaviors as rude.
Reviewed On Google
My family have been going here for the last 14 years. I think I've been seen by just about every Dr. and nurse there and have never had a bad experience. We usually ask to see Matthew Schneider, P.A. to start with and he's terrific... calls in the Doctors if it's something more serious. Dr. Burri doesn't have the best bedside manner, but he knows his medicine and is always extremely professional. Dr. Cieraszynski is truly just a nice person and wonderful Dr who respects my wish to avoid medicines whenever possible and instead find more natural ways to treat pain, etc. This whole team of medical professionals have been there for my family through many difficult times and have never failed to be helpful, understanding and kind to us.
Reviewed On Google
Wife went in for the flu. Perception she was given was $135. When she called to ask for something that she could afford she never got a call back.
Reviewed On Google
They don't take new patients. Don't waste your time
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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