Behavior Health Center's Online Review Report Card

Poor service. They only take the sickest people first and have been for hours. My child has a temperature of 101 and has pain in his ear and stomach. This hospital is ridiculous. I understand that people need care but they can't tell us how long is the wait!!!

I was recently in their ICU for DKA for nearly 3 days, and they treated me with respect and allowed me to wear my own clothes, which were accessible, they made repetitive and uncomfortable procedures more tolerable and less painful for me, and although I was certainly not hungry, nor was I there for the food, the food was better there than at any other hospital I've ever been in in my entire life, and I've had over 20 inpatient experiences from 1962 to the present day. The meal service people were kind and helpful and took a personal interest in what my needs were, and they delivered! Five stars for them, seriously! The doctors were all helpful, with the one exception of a Dr Sharma, who had a bit of an attitude. Oh well huh.

One of the worst hospitals in Washington. Can't believe I was born here too. Surprised I wasn't dropped there as a baby. Cause all their staff, doctors and nurses. Were all just careless, inconsiderate, and rude. Like the nurse I got here a few years ago. Where she kept poking me with a needle because she couldn't find my vein. And ending up making me bleed more and left me with an ugly looking bruise. And I came in one other time intoxicated, I was 18 and feeling suicidal. I was crying hysterically. They strapped me down. And surrounded me. The nurses and the doctors including the paramedics that brought me in. All laughed at my pain. Cracking jokes. Like how inconsiderate can you be. It made me angry.. that was the last time I went to that place. And I will never be going back. Even if I get into an accident close by. I would rather be in pain or die. If it means I have to go back to that hospital. That's how much I don't recommend going to this hospital for any reason at all. Anywhere else is your best bet.

Valley Regional Fire brought me in for a kidney stone (Thanks guys! Top notch care!). I received prompt care on a busy night, even though they were swamped staff was upbeat and on it. I cannot say enough about them......Thank You!!!!!

If it was just one experience that had went bad I could be more understanding, But EVERY time I've visited this office some incompetent individual at the front desk prolongs immunizations for my daughter, paperwork for my son, and waiting an hour after scheduled appointments. I have scheduled twice for my daughter for immunizations taking off work, and they tell me when I get there I have no appointment. So in person, I reschedule. She's currently sick so I called to reschedule and she tells me I can't because she has to be a patient but when I call coordinated care to ask for them To assign my daughter they tell me they don't know what they are talking about that's not correct information. I could have by now had her immunizations done and had her enrolled in school and because of people's stupidity, all spots in the school preschool I wanted her to go to are now full , oh and if you express any emotion on issues, they hang up on you. *. DO NOT GO HERE

I'd give it a zero if I could. Half of the staff here lack of major respect, I was put under stress and pressure already coming in with an anxiety attack and their comments made my issue even worse due to stress I'm only 16 and their respect is seriously immature and take things way too personal. I get it's urgent care but there's no where near the audacity to call the police on me just simply because I made a comment under physical and mental stress. The time management here lacks a lot, my friend had a 3 degree burn all over her body (a minor too) and they didn't attend her till 6 hours later. My older sister who is a registered nurse also didn't last quite long in service with them due to the irresponsibly they have towards clients, lack of time management, staff members and overall ignorance. Major ignorance. Don't come here if you're planning to die and half loss of respect easily.

I had to give 1 star not by choice. I've been having a multiple symptoms that are not to be taken lightly. I went in this Saturday at 1pm and the check in area is small reception is right in front of lobby where everyone can hear your issues along with your past medical history and personal information, isn't that alone some kind of patient privacy violation? I was so uncomfortable with that and the rudeness of the reception staff like have a little more empathy and don't be so loud. I don't want the persons in the waiting room knowing anything about me let alone why I'm there. After waiting 6 hours which I also understand that's typical for an ER I was taken back and not even to a bed or space with a bed I was placed in a corner with a hospital recliner and a chair the curtain didn't even cover me I could see into the hallway where they had beds with other patients in them. Not to mention I was right next to the needles bin that nurses would pop in and place the used needles I could see the blood on the top. I was less than a Foot away from this. The bathroom where I was told to collect urine was nasty with blood splatter and no wipes or seat overs to clean for oneself. I could hear everything that was going on with the person right in front of me. Which was a "police investigation " and I heard everything that was said. I tried to sleep and even covered my face with the blanket provided it was difficult. After 3 more hours the dr came in and after a minute got a phone call and stepped out! After another hour he came back wasn't the nicest and made me feel super bad for even going to the hospital. After waiting another 2 hours I decided to leave and definitely will not be going back to this place ever. Would rather die. I checked out "against medical advice" but funny how they did this very quickly less than 10 minutes. I'll be following up with my doctor Monday. I'm seeing oncology soon which is why I got scared and decided to go to ER but not to this place EVER again.

went there for a scan of my brain. The person on the phone was so friendly to talk to and to schedule, also, I've been to Auburn for other procedures, and it's always good parking, quick in and out, no waiting, I can't say enough good things about multi care and the Auburn hospital, my new favorite!!!

Had my first baby through c- section. I was so scared to have it in auburn because of their reputation, but i absolutely loved every nurse I had day and night. They were so gentle and understanding that I had a fear of needles, they comforted me before and after surgery. They were so nice to my boyfriend also and helped so much with my baby boy when we weren't sure what was wrong with him. No one lied about anything of the process, and they were fast with their work.

I was recently in the ER and hospital for 4 days. The ER doctor (Rossi?) was wonderful, she knew right away what was wrong with me, even though my pain had temporarily subsided (isn't that the way it always goes?). Just looking at the test results scared me, but she was calm and matter-of-fact while also sympathetic. The ER was packed, but I was given a thorough check and multiple tests before I was admitted and had 2 procedures in 2 days (endoscopy and surgery). I'm not saying they were at my beside whenever I wanted something, they are so busy some things get left by the wayside, but my care was excellent. Considering this was a totally unexpected health issue for me, I'm so glad they were there to guide me thru the experience.