Royal Life Centers At Sound Recovery's Online Review Report Card

Recently completed the inpatient program at the Sumner WA site and was extremely pleased with the results and facility. Only reason I did not give 5 stars was that your "Councilor" was never available to see you as they proclaimed at most every other day.. Yeah.. Right.. I saw this person when I checked in and out of the facility and only one other time after leaving multiple notes taped to their door. Extremely disappointed in this service... Extremely disappointed. I refused to let this lapse in service keep me from my goals or the excellent service and care I received. I would gladly recommend the center to those seeking help and treatment.

Unfortunately I have to rate Royal Recovery in Lacey as a one star because though they take government insurance they are 100% bias when choosing who is allowed at their facility.. It’s discriminating and it’s going against the complete opposite of what they’re trying to do when it comes to helping addicts get clean.. If you don’t want to allow government insurance people at your facility because they’re not good enough then you shouldn’t except government insurance. I tried getting into their detox for over a week and they never had a bed available for me, calling multiple times a day and every single day they were short with me and not as friendly as they were with somebody who has better insurance.. I witnessed it firsthand.. Every time my friend called who had better insurance, there was always a bed available.. THAT IS WRONG!!! It’s hard enough for addicts to say they’re going to get clean but, then to have them call over and over again knowing your never going to give them a bed & just to be let down, it’s not OK.. You are not here for the right reasons & you should be ashamed of yourself.Honestly it’s too bad because I know the owner Frank Cid and he is not going to be okay with how his employees are running his business. There is a reason why he got into this business and that was to help people, not make as much money as possible. You should’ve thought twice before doing what you did.

I was thinking about my addiction when I was there, I was able to leave and meet up with my wife. We both came to get help, the problem was that it was allowed to be together after 2weeks. Well you can probably guess, we left and went right back to our drug problem.When I asked for my belongings back there was many of my nice items missing. This treatment center is only going to work if you want it to, unfortunately I wasn't able to be a strong enough person at the time.Fortunately my wife and I are still together and got past the grips of heroin. Thanks for keeping my belongings Sound 👍

Great facility! I would send a loved one in need to Royal.

So beyond grateful 89 days today and my life has changed even past clean time wasn’t as good as what I have today. All because royal gave me another chance at life. Me and my family owe gratitude for the rest of our lives!