Kristine Andrad's Online Review Report Card

If you want to get Ripped off this is the place! Consumer beware they are getting customers info from the atm machines outside. I was recently a victim someone took $ 500.00 from my card. The Manager Rosa was NO help She just brushed me off. The creepy Nigerian Security guard standing in the front was being Extremely Suspicious!!!!! I would like to know if anyone has had the same thing happen @ this location! This occurred 5-17-21.

Este banco sigue siendo un asco lo malo que no ay otro sercas ase tiempo dije que dos ventanas para 20 personas hoy primero de abril tengo 1:30 aqui en linea dos ventanas y mal servicio aparte clientes tontos o que hasen la mismapregunta 20 veces y no entienden recivi un mensaj del otro posto donde decia que estabsn trabaando para resolver el problema y a lo visto el problema no se a resuelto es un asco de banco y servicio

Scheduled appointment to meet with Notary. When I arrived Rosy questioned how appt was made and if I had correct location. I explained numerous times I had scheduled online a few days prior at this location and had even left work early to make it on time. Rosy informed me Notary Adriana was unaware of any appointment and would not be able to assist me because "SHE FORGOT HER STAMP"! Rosy asked me to come back next day (today). I asked if I would see notary for sure. Her response was "I think so". I've been calling branch all morning and no answer. Highly unacceptable & unprofessional. Obviously the customer is not valued here.

This place is a nightmare some ATM always down a big line and people cutting in front of line. Just the worst and its been like this for years and no plans at add more ATMs or bank tellers. Saw people fighting over an ATM and no security two people working outside just acting like nothing was happening. Truly the worst shame on bank of america. Has no problem ripping off poor people

muy muy mal servicio solo un cajero y una línea más o menos como de 20 personas y la manger muy mala actitud

We're trying to buy a house we are close, so close to losing it because the guy dealing with this is taking way too long to do one thing. He doesn't answer messages or phone calls. When he finally answered, he said he was busy with a promotion. Which I don't understand why seeing as it should not be for doing his job. We're desperately trying not to lose this house. Things that should have been handled at the beginning, he's making it a hard time now. And now there's no hope he wasted a total of 50 days. I can't believe this. 3 weeks ago. He was congratulating us on our new house. Now he said it can't be done.

There are long lines especially with this Covid19: However, I find that the staff does go out of their way for their customers. It would be nice if they had more tellers available, but the tellers and management that work at this branch do a great job.For customer service they get an A+ from meThe lack of manpower is the issue

El peor servicio Nicolás Nieves necesita mejor entrenamiento para tratar clientes tiene una pesima actitud

Very understaff and bad locationI informed the assistant manager that I have an emergency and I need to withdraw more then 1500 asap and she simply said you have to wait in line along with others who are doing normal transactions.I'm reconsidering bank of america.

Este lugar no sirve su personal es una basura. No atienden a los clientes, se pasean como si estuvieran en el jardín y nada más una cajera trabaja a medias.