The Everett Clinic At Thomas Lake's Online Review Report Card

TEC has been my go to for me and my family for the past 15 years. Quality has been pretty good but after the purchase by Optum, care is now secondary to profits. Now when I try to get an appt, I feel they just don't care anymore. The front office scheduling and some of the doctors just don't care, could be that they are tired about covid but if you don't provide a good experience, how do you expect your patients will react? I have to take my health into my own hands.

I was looking for a new primary care provider and had a great experience during my first appointment at The Everett Clinic in Thomas Lake! The facilities are very nice and new and I was seen for my appointment right on time. I also had a great experience with the medical provider I saw and liked that I was able to get my lab work done immediately on-site.

2022 update: of course wait times are going to be longer when the doctor actually cares about you as a person. I would trust my PCP with my life. Everyone here is very friendly and understanding. I much prefer going here over Mill Creek Get ready for walk in waiting times, even if you have an appointment! While all the doctors here are absolutely wonderful, the Clinic has a policy where, if the doctor isn't currently with a patient, they have to take a walk in. If I didnt want to see my primary care doctor I'd be better off skipping the appointment they're an hour late for and just being a walk in myself. Tldr; doctors, nurses, and staff are all 5/5. But this policy and the lack of parking really blows.

Cristina Theis is a very Good Physician Thorough , will find out what the problem is and works so good with you Totally would send everyone to see her

I’ve been privileged enough to have access to routine medical care for my entire life. From Evergreen Healthcare (WA) to Kaiser Permanente (CA) to Planned Parenthood (uninsured in NY) and now The Everett Clinic. We started at TEC in Mill Creek in 2010 when we established a pediatrician for my soon-to-be-born kiddo (now 11). That’s also when I made them my PCP. We have used them for annual WCC since birth, allergy testing, and general screening. We’ve gone to urgent care a handful of times as well. They are also the place we take the family for annual flu shot clinics. I have been impressed with the attentiveness to details during examinations (my child’s pediatrician noticed some issues that required us to connect with Seattle Children’s) and the general rapport we’ve established over the years. My kiddo isn’t shy, but as a newly minted tween it’s been great having a team to work with who are thorough and respectful. As for myself, I’ve used mammography, US, audiology, dermatology, and ENT. Being connected to MYChart has made getting information timely, as I often get test results in the evenings or weekends as they come in. Have there been hiccups with scheduling? Sure, from time to time. It was pronounced as Covid emerged. But frustrations were shared by clinic staff as well since we were all muddling through. Early on, I experienced some blips in record consistency across service departments, but kept circling back to make sure my records and my kiddos records were accurate everywhere. I don’t feel like I have ever been dismissed or treated rudely. In fact, I have always felt like I am working in partnership. I am a persistent person who does a lot of follow up and ‘checking’ so that likely contributes to the positive nature of my experience. Like I said, I have had the privilege of consistent access to routine medical care my entire life. I cannot speak to the experiences of those who don’t have English as their first language or have historical reason to mistrust organized medicine. And I do know people who would NOT agree that their experience was like mine. I can only reflect on my own experiences as a white, college educated, English speaker who has been raised to see access to routine medical care as a non-negotiable priority.

Christina ARNP is amazing, thoughtful, and thorough. If you need a primary care provider on your side then I’d highly recommend her.

This place is AWESOME! Super accommodating, easy to get into on short notice ..,nococommunication

I originally saw Dr. Theis a year ago as a primary care physician and also about some issues I was having. She was nice enough, and my bills aligned with my visits. However upon my last visit I was billed for a preventative appointment and a non-preventative appointment, despite the fact that no preventative care was really given (no exam). I’ve asked them to remove my preventative appointment from my bill so it gives me a chance to find a new doctor, but it’s TBD on whether I’ll get it back. I’m not sure when they began these unethical billing practices, but it’s a no for me. There are so many great doctors in the area, find somewhere else to go.

The staff are great. They listen and do whatever they can to help.

A fantastic degree of professionalism and genuine empathy have been consistently exhibited at this clinic. As a transgender patient, it is both refreshing and affirming to met with a staff that is already informed and prepared to offer the appropriate care and treatment without needing to examine and be educated. My family members report similarly positive experiences. I can not recommend highly enough.