Multicare Behavioral Health's Online Review Report Card

On 03/21, between 11 - 3:30 pm, I called and tried to reschedule Ms. Danni's appot since I cancelled on the My chat due to the fact that I got the fle from my friend; I stayed her home for 2 weeks. I do not hear well the Multicare scheduler, her name Anglia/others becasue sometimes I've had poor hearing. She was extremely abusive, had a mind of communism, and she hung up on me unprofessionally 3/4 times on 03/21 even though I was asking about the possible date, which is the converstaion on the phone has not finished yet. I thought she did not have the high-shool education due to the lack of her basic manners and unprofessional phone conversation. In addtion, I asked her I had to get on 03/28 or 03/31 instead of 03/27; however, she did not listen my needs, Multicare scheduler, she FORCED me to have Ms. Danny's schedule 03/27, at 10 am; however, I told her that I had some phone issues, so I had to repair my phone before the virtual meeting. However, she did not listen becasue she was very agitated on the phone, and she just hung up on my calls, she had no Active-Listening skills. While Multicare worker's agitation, she could not listen well what patients' needs are for the scheduling. I believe that the Mulitcare has security cameras and monitoring system, you can know her unprofessional communiation with me. I never this experience before in my life. Furthermore, on Feb 21, I had to reschedule w/ Dr E due to my rental car. At the time, she shouted at me loudly on the phone and threatened me twice that "you cannot get any Rx from your Dr. E if you ..." The same person with these two communications on the phone ( I do not recall her name)This shows us that this can be abusive and neglect. As you know, Multicare scheduling departments require proper & professional phone skills training to ensure efficient and empathetic communication w/ their patients w/ active-listening skills, so this will help your patients to receive the right treatment w/ Multicare. SP

Just had the worst experience with this facility. I am tempted twice to have a video assessment and both times the counselor. Heidi missed the appointment the second time around. Didn't even show up at all, and when they called back to schedule it, the gentleman that was trying to help me out end up trying to gaslight me and tell me it was my fault that I didn't know what I was doing and that I happened to miss the appointment. Even though I do have screenshots showing that on their end it wasn't working. So like I told him, they're starting to affect my mental health for the worse. This might have worked for others but it's not working for me. I hope it works for many other people but be careful. It seems like the understaffed and some of the staff that's there doesn't really help much.

I don't even want my daughter seen here based on reviews and after having a rude intake lady that was very condescending and kept cutting me off and when I asked for a supervisor she stated they are not there and she doesn't have one. I was transferred to the "supervisors " voicemail and have never been called back. This is outrageous as a medical provider and I am looking to go elsewhere for services and we haven't even started.

This place has been nothing but good to me. I think a lot of people aren't understanding of the fact that a lot of places are short staffed anymore and the people that are working have a big work load on them. We as individuals must advocate for ourselves and not wait for someone else to get the ball rolling for us. I've had some great therapists and some not so good, but they always help me find someone else to better suit my needs. I've been going here for a few years now and I recommend it. I appreciate all of the people that work here. They have always been kind to me. Don't give up on your mental health. This place has seriously saved my life.

I waited over an hour after I checked in for a walk in. After an hour I went up to ask how much longer and she asked me if another day would just be better, a lady that came in 40 min after I was waiting was let in before me even though I was waiting first and she came in as a walk in too, very unprofessional and a waste of my time

Bad first impression. I will not be going. I tried to become a patient here and they had no availability, they sent me around on the phone was quit rude and told me they had no availability and told me to call back another day to actually get an appointment. Too much hassle

Ladies at front desk and Mikayla went out of their way to help me today. Much appreciated.

I was forced to go through here through a medical facility. First appointment didn't happen because no one knew I was there even though I checked in. In March, i left the facility but had to stay going due to medications and therapy. The therapist was missing every appointment we rescheduled so i said i no longer wanted to do it even though i actually needed it, just not the constant rescheduling over an appointment i was completely planned out for. I'm writing this review not because of the therapist or med provider but because of the scheduling department. After my last appointment in June, i stayed on the phone to reschedule as usual. No one answered this time, didn't think of it as it was summer and left a voicemail. Not one call whatsoever. Just now called, sat on the phone being berated by the automated system to leave a voicemail to be called back or stay on the line but clearly it kept repeating itself every 30 seconds and forced me to leave a voicemail. Thing is, this is MENTAL HEALTH. Not some frilly haircut or nails or whatever. Get your scheduling department straightened out so folks like me aren't going without needed medications and doctors appointments. I was supposed to schedule for August as requested by my med provider, so to have not one call back in 90 DAYS is beyond incompetent.

If you want to improve your mental health this is not the place. They’ll call and cancel an hour before your appointment time. Then call during that time after you’ve moved onto something else with your time, then call it a no call no show in your charts even though they made the mistake in scheduling. THEN they send a threatening letter in the mail stating you’re going to be dropped from services if you don’t immediately reschedule. The last time they pulled this stunt I couldn’t even call back to reschedule because the voicemail box was full. This time they said sorry, whoops, there’s nothing we can do. This is a joke. It’s a terrible system and because of that it’s been worse for my mental health than it’s been helpful. Shame on them and their system. Guarantee this place has caused people to just off themselves because this was their only hope and MultiCare behavior health screwed them. They’ve waisted over a year of my life now, and I’m not willing to start over. They need to be sued honestly, but everyone the screw over is destitute and barely wants to live anymore.

Well today was a Breath of Fresh Air Multicare was on top of things being a parent of a mentally challenged individual & after the years of stress - disappointment - canceled appts, staff retiring or changing gears the let down with Washington States Mental Health programs which is beyond heart wrenching for those of you in this boat with me you all know what I am feeling and expressing :( To receive such caring & immediate service - Well this means more than you know more than words can express … Multi Care behavior health & Multi Care customer service - BOTH Stepped up and went above and beyond - I actually got a call back with in a hour of my emails by both Not only by the Behavior Heath clinic but by Multicare Customer Service as well … I am so happy … Thank you As everyone knows mentally changed individuals aren’t to patient so to have the immediate response was truly very much welcomed and appreciated Keep up the amazing job Bravo !!! Bravo !!!