Multicare Good Samaritan Hospital's Online Review Report Card

Pretty crappy deal when your doctor says we ran out of time to sign DNR after a medicare review for my 92 mother sitting in his office . I will 😡NEVER recommend Quail Run Clinic #vernon-#isworthless😡

Zero compassion. Terrible attitudes from main hospital staff.

Katie is the best. Even checked up on me after the initial check in. Thank you.

I would give 3.5 stars if I could.My mother was sick with Covid in December, and we brought her there on the 16th. Her oxygen levels were very low, and she was in the hospital for 1.5 months. Incubated for nearly a week as well, which was a traumatizing experience for her. She was 3 out of 100 people to survive the condition she was in. They saved her life. Her birthday fell on one of the last days she was there, and they allowed two of her daughters to see her under a special condition. Usually only one visitor per day is allowed, they made an exception for her birthday.The good: They were consistent, most nurses were helpful/personable/caring, good food options for her, clean/tidy, followed their contamination procedures, ensured she moved every few hours, usually responsive when we called in, calls were allowed at anytime besides shift change, made adjustments when we asked them, they kept detailed notes from shift to shift, dropping off items to be taken to her room was easy, etc.The not-so-good:Communication - For the first 3 weeks, we were not allowed to visit her. We called every day to hear a status which they were helpful on, but no one mentioned that she was finally allowed to have visitors. And we were sure to ask all the time. Also she would move from room to room, and no one notified us. She had to text us to let us know after she was finally awake. Also they made decisions to move her to a nursing facility without notifying us, and communicated directly with Apple Health. Mom didn't even know and we found that out by accident. Always call, and always ask questions. They may not remember to tell you things.Some Nurses/Staff - As mentioned before, mostly everyone was great. But a few were just there to get the job done. Talking for Mom is tough, especially after being incubated. A few nurses would not be patient with her while she was trying to talk to them about her pain and machines because of how long it took for her to speak the sentences.CHECK THE OUTLETS: One of the machines that is meant to prevent clotting in the legs was not on. Mom told one of the nurses as soon as she noticed but they assured her it was working. When I came to visit, two of the night staff were there to change her sheets. She mentioned again that the machine wasn't working, and they assured her it was working. I had previously tested all the outlets in that room, and knew that indeed it was not working. I told the staff to use a different outlet, because the one it was in was not a working outlet. They plug it into another outlet, and the machine lights up. It was definitely not on and had not been on for two days. This REALLY bothered me.Helpful Tips: Be very nice and patient with the nurses/staff. They are working extremely hard, under very difficult circumstances. We continuously thanked them, and showed our appreciation for all their hard work. But also know that they are not perfect, and they are human, and they make mistakes. Pay attention, and take notes.Thank you.

Zero stars, not wonder why this place has very low rating, very rude check in staff... my little son had an appointment, and since i did not have an appointment they did not let me buy a starbucks for my son ‍

Thank you so much Ashley and Dr Barnhart aswell as the lady who administers meds in the corner. They all were amazing. I was a mess and they sent me home feeling better. Ashley made me so comfortable in a recliner after hours of being in a chair in pain. Thanks so much.

Phenomenal care, concern, compassion, thoroughness from doctors, nurses, tech, and admin.

Staff(Front Desk, Nurses from ICU, Delivery, Doctors) are unprofessional. During my visit all I heard was them complaining about their sceduled days off. The dietary aides are run by stoner hispanic girls watching the clock and getting orders wrong. The only bright side to this place is the old Filipino ladies that collect the linen

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Eight ruptured veins, staff that is slightly abusive. It starts off great, then it slowly gets worst and worst. Was only here a week and would rather die next time.