Avondale Smiles's Online Review Report Card

I was disappointed with my recent visit. My appointment was scheduled for 8:00 AM for a checkup and cleaning, but there was no dentist on-site until 8:40 AM. During the visit, I was told that the hygienist performs everything and that this approach is "more cost-effective." This raised concerns for me because dental exams are typically the responsibility dentist, who ultimately signs off on the care provided including the cleaning done by hygienist. I was left wondering how a proper examination and verification of the work could occur when no dentist was available for a significant portion of the appointment. Adding to my concern, the hygienist treating me was a temporary provider at the clinic filling in during my appointment. Overall, the lack of dentist oversight and the explanation provided did not inspire confidence in the quality assurance process for patient care.

The doctor and hygienists are very good but the lady at the front desk (the one who handles insurance claims) sticks out like a sore thumb in the whole experience with this dentistry. She is forever grumpy, talks like she's perpetually upset with you and demonstrates no courtesy, making you feel completely unwelcome whenever you visit the place. That is the sole reason I am rating this a 4-star. Otherwise, I would rate it a 5-star.

Been coming here for years and typically have a great experience. Great small business in Redmond. If you are a great hygienist, come work here!

Extremely disappointed. Despite being a long-term patient, I received nothing but careless exams and failing dental work (crowns constantly falling off). The dentist’s attitude is indifferent and unprofessional when confronted with these issues. Also front desk staffs are rude too, I will never return and strongly advise others to stay.

I have been a long-term patient at this dental clinic for several years, specifically for specialist dental care. Unfortunately, my experience has been consistently poor, and I have finally decided to never return. 1. Lack of Professionalism & Negligence: Every time I visited for a check-up, the dentist was extremely careless and rushed. I never felt that my dental health was being thoroughly examined; it felt like they were just going through the motions. 2. Poor Technical Quality: The quality of their work is unacceptable. I had several crowns done here, and they have repeatedly fallen off or failed for various reasons. For a "specialist" clinic, such basic structural failures are embarrassing and have caused me significant stress and discomfort. 3. Dismissive Attitude: What broke my trust completely was the dentist's reaction when I raised my concerns. When I expressed that I was deeply dissatisfied with the service and the failing dental work, the dentist remained completely indifferent. There was no attempt to offer a sincere re-diagnosis or take accountability for the repeated issues. Conclusion: After years of loyalty, I’ve realized that this clinic does not value its patients or take pride in its work. I am officially moving to a different provider and strongly advise others to avoid this clinic. Save your time, money, and dental health by going elsewhere.

Great practice and extremely helpful with scheduling and rescheduling.

I had a very disappointing experience at Avondale Smiles. From the moment I arrived, the receptionist was unwelcoming and didn’t even check if I’d completed forms. This was my first appointment, and they had entered my date of birth incorrectly when booking, yet no verification happened. My appointment was at noon, but the dentist only saw me at 12:05 for about 5 minutes. I was there specifically for a gum issue, but the dentist didn’t conduct any meaningful examination. They insisted on needing X-rays but weren’t willing to wait or accept the immediate digital access I offered. The appointment was cut off at 12:10, just 10 minutes total, with no real help. I left feeling unheard and frustrated. I would not recommend this practice based on my experience.

Everyone here is thorough, professional and encouraging. I always feel better after my appointment.

I highly recommend Avondale Smiles and especially Dr. Rebecca Liu and her assistant Veronica. I had a chipped front tooth and an old filling replaced with a white one and am amazed at how well it turned out. Very happy with the results and the office staff is so friendly

Friendly and good service.