Redmond Dental's Online Review Report Card

I had my first appointment today, looking for a new dentist after my dentist of 35 years retired. Hygienist Ally did a fantastic job with my cleaning and assessment, pain free!! Dr Jenny spent the time introducing herself and asking me about my patient history, performing a very thorough examination. first time I have ever walked out of the dentist with a smile! Exceeded expectations, I will be back!

Nice environment, friendly staff and professional service!

The dentists and staff here are nice, knowledgeable and detail-oriented.

Korina is amazing!! Answers questions so throughly and gives very practical advice. Thank you!

good service always

I am been here for 10 years.

TL;DR: We are leaving this dental office due to repeated billing surprises, unnecessary treatment recommendations, and provider/service changes made without notice or consent. My husband and I were long-time patients of Dr. Mu and always received excellent care. I even recommended this office to many friends and coworkers. When we scheduled our annual checkups and regular cleanings this year, there was no indication that Dr. Mu had retired, and we were automatically reassigned to Dr. Christopher Tung. During my visit, I received no cleaning at all, yet I was billed for periodontal maintenance, which is significantly more expensive and less covered by insurance. I was told that because Dr. Christopher recommended full-mouth SRP, the hygienist would not perform a cleaning—yet the charge was still applied. My husband did receive a regular cleaning but was also billed for periodontal maintenance, which did not make sense. Dr. Christopher also recommended full-mouth SRP and a filling for my husband. I scheduled two appointments with Dr. Jennifer, but both times he was switched to a hygienist without any notice. During the second visit, his filling wasn’t completed at all, which caused more delays and another unnecessary appointment—ultimately pushing the filling from early September to December. Later, insurance denied coverage for two of the four SRP quadrants for both of us, stating they were not medically necessary. The office appealed, but the dental review board still disagreed. We were then billed for the denied amounts on top of our copay. This raised serious concerns about the accuracy of Dr. Christopher’s recommendations. My own exam also did not match the claim that my condition was so “severe” that an urgent full-mouth SRP was needed—I had only a few pockets over 4mm and no bleeding. I scheduled the full-mouth SRP immediately because I generally trust doctors. A friend, also a long-time patient of Dr. Mu, later told me they left after being advised to get an unnecessary crown. This reminded me that Dr. Christopher also mentioned I would “need a crown very soon” on a tooth with no symptoms. I also began to question whether a previous crown my husband received was truly necessary. At that point, we realized we no longer had trust in this office. I rarely leave reviews, but after so many billing issues, questionable treatment recommendations, and unannounced provider changes, I feel compelled to share our experience. Consider this review our closure to a very disappointing year with this office. P.S. Some of the short 5-star reviews may be influenced by staff asking patients to scan a QR code and leave a review on the spot.

good service

When we first moved to the area, I tried two other dentist offices. One was "nice", but it seemed like the "recommendations" from my visits always led to additional care and costs which I couldn't tell were really necessary or not. The other I tried during COVID times and the cleanliness did not feel up to par. I finally discovered Redmond Dental and was so grateful to find a dentist practice where I felt like I could truly trust their care, recommendations, and facility conditions! They even helped provide good dental care for my in-laws who had very specific dental needs. I wholeheartedly recommend Dr. Jennifer Tung. She is so warm, thorough, and full of integrity. I also really appreciate the friendly hygienists and the office staff, including how they can provide balanced support for insurance claims when this isn't always the case for other practices. If you're looking for a trustworthy, clean and up-to-date, and enjoyable experience, you're in good hands at Redmond Dental!

When we first moved to the area, I tried two other dentist offices. One was "nice", but it seemed like the "recommendations" from my visits always led to additional care and costs which I couldn't tell were really necessary or not. The other I tried during COVID times and the cleanliness did not feel up to par. I finally discovered Redmond Dental and was so grateful to find a dentist practice where I felt like I could truly trust their care, recommendations, and facility conditions! They even helped provide good dental care for my in-laws who had very specific dental needs. I wholeheartedly recommend Dr. Jennifer Tung. She is so warm, thorough, and full of integrity. I also really appreciate the friendly hygienists and the office staff, including how they can provide balanced support for insurance claims when this isn't always the case for other practices. If you're looking for a trustworthy, clean and up-to-date, and enjoyable experience, you're in good hands at Redmond Dental!