Swedish Medical Group's Online Review Report Card

Dr. Kidambi is amazing! I always go to her and I’ve never had a bad experience. Highly recommend!!

I scheduled an appointment for 8/7/20 and on that the Wednesday 8/5/20 I received a voicemail asking if they could move my appointment for that Thursday. The person called me Bhuvaneswari R. made no mention that they were canceling my appointment. So Friday comes and I’m waiting for my zoom call for 20 minutes and I call her office and the person that answers ( I believe the same person that left me the message) tries to tell me the left multiple messages that they canceled my appointment even though it was still listed when I logged into MyChart. And miraculously the appointment disappeared after I hung up on her. Extremely disappointed at how unprofessional this office has handled this. I will not be making another appointment and I advise others to steer clear of this place.

The worst front office staff ever. Showed up for appointment only to be told it is next month. This is the second time in a year the front office has given me a date and time, confirmed it with me. Then when i show up for the appointment say I am wrong. I just can't wrap my head around such incompetence in a professional world. I will never go back.

The team at Swedish Pine Lake was absolutely wonderful to me today. When I called in (during the Washington Wildfires) with some distressing symptoms, they were able to fit me in within the hour. I've found the check-in procedures during COVID intimidating at many facilities over the past few months, but at this location everything went wonderfully smooth. Everyone on the staff was organized, calm and extremely personable. I felt assured, comfortable, and cared for by each of the 5 staff members I came in touch with. I am so glad this is my local respiratory triage facility.

I've been seeing Dr. Deramo for quite some time now, maybe 3-4 years. I find him very pleasant to work with, easy to communicate with, patient and very knowledgeable. I'm glad chose him for my Primary Care Physician. He and his staff go the extra mile to meet my needs. The entire staff at Swedish Pine Lake are great and easy to work with, including the group that does the lab work. They all have the patient's best interest in mind and are very pleasant. I appreciate them very much. Sue B

I go to Dr. Kadambi and I always have quick wait times and good visits. The lab is also very convenient and nice for drop-in whenever you can. Very nice receptionists. Cozy building. Kind nursing staff.

Dr. Li Wang called my home late evening to state she was reviewing my test results that had come in that day, and that she highly recommended that I see my specialist to get a biopsy. The biopsy was positive for cancer, and shortly after, I started treatment. Her emphasis helped detect the cancer before it had a chance to metastasize. Dr Wang has carefully listened to my symptoms when I see her, and seems to pinpoint the problem, and appropriate action. That is why I go to her. That she seems truly interested in my well-being, and is friendly are pluses, but her knowledge and perception would be enough to give her an outstanding recommendation.The front desk crew has always seemed professional and efficient. The nurses, likewise, as well as competently explaining whatever procedure they need to do. I am sure you could find a better place to meet and make life-long friends, but this seems a place to get help for a long life.

I would avoid this office for many reasons. To name a few: 1) They got my chart notes mixed with another patient and were giving me a hard time when I brought it to their attention. 2) I went in to test for TB as an interview requirement. During my follow-up appointment the provider measured the minimal reaction on my arm, and told me the result of my test was negative and provided me a document stating so. Several days later, Dr. Deramo had his administrator call me to demand I go in due to a positive TB test result. I was panicked and confused. After several phone calls, and days later, they called me back saying Dr. Deramo made a mistake but he would still like to see me. I said I have no reason to see him for a negative test result, or ever again. 3) Another time Dr. Deramo inputed notes in my chart that he said were provided to him when I transferred care to their office. As the patient, I told him they were incorrect because I've never had such symptoms, but he refused to correct my chart notes or listen to me. I requested to see the document that was supposedly transferred, but they didn't have a record of it. The only thing they had and were going off of was a note made by Dr. Deramo himself. Given that he has made several administrative errors while under his care, I don't trust him as a medical provider or respect the way he practices medicine. 4) Lets say you need a prescription refill and you also have a sinus infection that you'd like checked out. This group of providers will require you to come in twice in order to address both needs. For the longest time I did not understand the MD's unwillingness to speak about more than one concern, or extend an appointment by a few minutes to save me a trip. One day, one of the medical assistants shared with me that the reason why they do this is because they want to charge insurance and patients twice! She said the more the patients come in, the more money everyone makes. She told me she would never bring her kids to this office for many reasons and this was one of them.

BAD Experience with SWEDISH Pine Lake WA 98075, they provide total wrong information when we called before doctor visit, after doctor visit they sent big amount of bill and their response is very poor. My wife had very bad experience here, as per my insurance i'm supposed to get zero amount for annual check-up, but here they charged $50, we have checked 2 to 3 time before visit doctor, during visit time and they told its ZERO amount, but finally they charged $50. Normally as per my insurance we get ZERO amount for annual checks. I don't want to give even 1 star to SWEDISH Pine Lake Primary Care, since there is no option to submit my experience without 1 Start that is the reason i'm giving 1 star, I'll request Google to arrange 0 star option and I'm going to post this in all Social Media Channels, So that people will get awareness and not choose these kind of poor options.I'm very very UNHAPPY :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(

I used to visit this clinic for a long time, but I had worst experience with MD. Kidambi recently through my life. She always didn't pay attention to her patient and totally gave me wrong directions. Finally I had to visit ER, and got serious surgery operations twice. I do not recommend her.