Jessica Durham's Online Review Report Card

As a doctor referring patients to the Polyclinic: copies of evaluations, biopsy and imaging reports have not been provided to me. A call for health records directs me to a med records clearinghouse with "up to a 6-week wait" to receive my copies. Today with pt in office I called the clinic, was connected to the provider's back office line - o happy day! - only to have it ring, unanswered, for . . . 9 minutes and 55 seconds as I write this. Please send courtesy copies to referring doctors. Truly sorry you are understaffed; I understand.

I felt so comfortable. They care.

Going here for my visit has been one of the biggest nightmares. As a healthcare provider, I try to give as much grace as possible as I know everyone is short staffed but I have been incorrectly billed for over a year now. My visit was in Sept 2021 with Dr. Ng and I had called in prior to ensure my insurance would be accepted. I also provided my insurance card the day of my visit and paid the estimated copay of $30 at the appointment. A few months later, I received a bill for close to $700. I called the billing department and sent multiple emails, and they assured me each time my bill had been sent to insurance and this would be handled. In March of 2022, more than 6 months later, I finally talked to someone over the phone who admitted that THEY HAD NEVER SUBMITTED IT TO INSURANCE. I had provided my insurance at every point and somehow they stated they did not have my insurance nor was it ever submitted, even though this was told to me by every person prior to them. In September, I finally received notice that my insurance had covered the bill in full. I was relieved. Now, I have received ANOTHER BILL for $573, a different amount than before and stating that I owed this amount for a preventative eye care appointment. This is after the fact that I had already received notice that I did not owe them anything a few months back. THIS HAS BEEN OVER A YEAR. DO NOT GO HERE. As much as I liked the doctor, I will never go back. This has been the worst healthcare experience of my life.

Coded my annual appointment as a split visit, which cost me an unnecessary $420. They refuse to fix it and give you a PO Box to write a letter to. This place is a scam.

Impossible to get appts. Dr Impatient and receptionist

We booked appointments for our whole family about a month in advance. We were called the morning of the first appointment to let us know the doctor was out sick and to call to reschedule. Fine. When I called in I was informed they could not get us in for another 2 months for the reschedule (a physical). The girl on the phone was nice, but it was clear this is pretty much how it goes there. I remembered the article I read recently about polyclinic and actually read the Google reviews and realized we should just take our chances and find another doctor.

Dr. Phillip Arnold is extremely attentive and proficient. I have always received amazing care from him and all the other staff here!

I scheduled an appointment here at the polyclinic months in advance to get two chronic issues treated by what I thought was an excellent clinic. Immediately once greeted by the nurse I was informed that only one of my issues would be treated today. I’ve seen in the reviews that other people have had this issue. I don’t think this is normal, I’ve been to plenty of doctors before where I could discuss multiple issues in one appointment. Working frequently like so many of us do it isn’t exactly easy for me to schedule a doctors appointment. Generally this place feels like an industrial processing line for patients, very cold and impersonal. Highly recommend against Polyclinic, just find someone else in your network.

It's an us against them attitude, so they are ready to keep you out of there before they even see you

Unhelpful doctors, unhelpful medical assistant, unhelpful front desk, all they say is sorry but it is what it is. LOOK FOR OTHER MEDICAL PROVIDERS!