MIchele Gotsis's Online Review Report Card

I called many times this clinic No one picked up. I left number one time. The lady who called back was rude and hang up. She told me the fees were higher now. I could not even made an appt after two weeks. This is one of worst experience i had. It is not right.

Similar to the majority of the comments I have very few complaints about my visit with the doctor but the billing and customer service is absolutely horrible. The amount of hassle and stress that’s come with working with their billing office doesn’t warrant the service given by the doctor no matter how good it is. I’ve been trying to work with the billing office for 4 months and still gotten no help. There are a lot of healthcare options in Seattle if possible I would recommend going anywhere else before here.

The last few years I have noticed a significant degradation in The quality of service at the Polyclinic. I still have my same doctors and for that I am grateful and that’s what keeps me there. The waits are long, lots of telephone waiting, transferring etc with no resolution. Really horrible billing errors and snafus and almost impossible to get them fixed and it will take hours on the phone. I can’t see my internal medicine/ GP without a 3 month wait for an appointment. That is not acceptable. I have been using the nurse practitioner who is great and I understand the is what Optum is trying to make happen. Channeling services away from specialist to lower Level medical personnel. Again the staff I have dealt with are still outstanding but there has been a mass migration of personnel from the Polyclinic and it’s only a matter of time before I will have to leave!

Worst customer service. The person on the call was very rude and hung up when i said I wanted to reschedule my appointment. I would not go to them again

Don't go there if you value your time ... Wait time is longer than 30 min every single time across different departments, and they rejected me when I arrived 10min late. One of their dermatologist in the middle of my appointment said: I don't have time to answer your question I am scheduled for a surgery, make another appointment and I will answer your question! Just dont go there.

Have had wonderful experiences with my doctors at the Madison Center. Vanessa Herring is my PCP and she has always been super communicative and actually listens! Dr Schwab in OBGYN is superb too.

I cannot get a human being on the phone to help me. Nobody will answer the phone. An operator disconnected me and put me through to a voice-mail box for customer care. I am trying to make a doctor appointment because I got a letter 2 days ago that my specialist is leaving on April 24th. What kind of clinic doesn't give their patients enough notice to schedule to see their doctor before they leave. The letter says to call so we can be helped getting set up with a new doctor. I can't even get that done. No answers. No call backs. No way to leave them a voice-mail. Neverending hold times day after day. At this rate I know I won't get to see my doctor before they leave. And I can't help but wonder if this horribly broken system is why they are leaving. You don't care about patients when you abandon them like this.

BE AWARE. MAKE SURE THEY HAVE YOUR RESULTS IN BEFORE YOU GO. Otherwise, they will charge you even if you didn't get anything done. you will be charged for simply showing up. I had my MRI done and the doctor who ordered left a week before (first red flag), then I got it done and PA was going to look at it, but when I got there, the radiology department didn't have the results ready (second red flag). I talked to the nurse Jenni O. there and said she will make sure I don't get charged. but here we are I got charged for basically showing up and honoring the appointment even when they didn't hold up their end of bargain. DO NOT GO HERE

Was charged $210 for a follow up with my general physician to discuss MyChart results that could’ve been read in an email. They withheld the results until the follow up so that I would have to come in to know why there was a follow up. Finally, they scheduled a patient who was originally behind me to be in front me of me even though I arrived on time, wasting an hour of my life for a 10 min discussion and making me late for work. The bill was charged directly to the patient without insurance coverage due to it being labeled under a particular code that made it not covered by insurance, even though the discussion was about simple blood lab tests. This is not acceptable

My name was spelled incorrectly the entire time, I asked many times to fix it, apparently it is impossible to fix? I was charged $300+ outside of my insurance (regence) for a primary care visit with a doctor who did not follow up, did not answer questions, hardly spoke to me. Was told my insurance had dropped me (false)