The Polyclinic Downtown's Online Review Report Card

Paula Arciaga is an amazing doctor who I’ve seen for 4 years. She is kind, caring, competent and is very responsive to online patient inquiries. I find that the Polyclinic makes it easy to get both regular treatment and lab work. I’ve also had a few surgeries through them and things have gone smoothly. I’ve had mostly good experiences, except for with one specialist before I had surgery on my chest. She didn’t believe anything I said and didn’t seem to care at all. That’s the only star I’ve taken off in an otherwise good healthcare experience.

I love my Polyclinic doctors especially Dr Taagen and Dr Tran but their billing department is borderline criminal.....as briefly as I can explain it:1. Saw eye doctor in October2. Received bill months later for the entire amount3. tried to call numerous times to find out why the bill was never sent to my insurance company.....no responses to request for call back or to "save my place" in line on numerous occasions when I could no longer spend more than 30 to 45 minutes on hold.4. Received service denial letter from UHC. My insurance co. was Aetna!5. Once again went through the terror of trying to get the billing dept. and on the rare occasions I was able to speak with someone they were barely able to even consider helping. Rude, incompetent, lazy! They repeatedly told me they would resend the bill to the correct insurance company.6. I continued to receive bills for the full amount, then letter stating "final warning" and then letter and call from collection agency.7. Throughout this time (months) I called on more occasions than I can recount8. I called the Everett Clinic number vs. the Polyclinic number and was greeted professionally by someone who really wanted to help.9. I was redirected to someone competent at Polyclinic who assured me that there would be no collection action and that I didn't owe anything.10. I received an apology letter from Everett Clinic advising there was no balance owed, that the issue was resolved and thanking me for being a customer/patient.11. Received a phone call message from someone in management at Polyclinic once again apologizing and thanking me for my patience. Nothing more for me to do. No balance to pay12. Received a call waking me up two days ago from the same collection agency advising me that I had the same outstanding balance and that I needed to pay.13. Started the entire phone call, lazy employee, Everett Clinic transfer back to Polyclinic and then no call back routine over again.14. Screamed at the collection agency manager and submitted formal complaints to the WA State attorney general office and to the CFPB.15. Was told once again by someone purported to be a supervisor at Polyclinic that they would send a note to the collection agency "tomorrow" to tell them I didn't owe anything...no apology just rank indifference.16. Today received another bill statement showing the old balance as "Bad Debt."Question: Do I leave my preferred doctors due to the incompetence and malpractice of the billing department ?????Most, if not all of this, is documentedFYI: The bill in question was for $528. Had I known the hell they would put me through to get this corrected (although I am still not sure it is corrected) I would have just paid it and then left the Polyclinic behind.

Google maps says this facility has urgent care and walk-ins welcome, instead - that works only for Northgate office, amazing, thanks for coming to a great nothing. Dragging a sick person when no one can help there - amazing. Change the description for gods sake

I first got baited into booking a dermatologist appointment by the receptionist saying they offered a service I wanted. Then on the day of the appointment, they tell me they stopped it a year back and referred me to another clinic. I got charged 482$ to be told to continue what I've been doing and deceived into coming here. Been a week since I emailed them about this, no response. Deceitful, overcharging and subpar doctors, avoid this clinic!

I’ve been seeing the same doctor at this location for several years. A very kind person and I felt the care was quality. Unfortunately, I won’t be going back to the clinic. There is a 9 minute grace period for appointments with no flexibility. I arrived 13 minutes past my appointment time and my appointment was canceled without notification. The next available appointment is 7 weeks out. Given the complexities of getting downtown, finding an adequate parking location, and making it to the appropriate floor of the multi-level building, there are too many unnecessary hurdles to continue visits at this location.

Jenna Green, ARNP was my PCP. I've seen rocks with more concern and emotional support than this care giver.

On hold for 20 minutes before giving up. If this is a sign of how responsive they will be...call elsewhere.

The physicians and medical assistants are great; however, my doctors and my friend's doctors are quitting in droves. I have lost more than 50%. When I try to make an appointment, I have had to give up because no one answers the phone and no one calls back. The worst are the bills that arrive and are threatening. I have decided to move on!

Polyclinics billing department failed to bill my insurance (Medicare Advantage) for my last two visits. In between visits they changed their billing department from Polyclinic Seattle to the Everett Clinic. When I call both and argue that I have Medicare and UHC Medicare Advantage Everett tells me to call Polyclinic Seattle and Polyclinic Seattle tells me I need to call Everett Clinic. Neither will return calls or acknowledge that I have insurance with Medicare and Medicare Advantage. I finally paid one bill out of pocket just to get it off my record, but feel I was beaten into submission since they still won't rebill to UHC Medicare Advantage.

poorly managed!!! doctors and medical staff are short handed. Too many of my doctors have resigned. When you call, never EVER press 1 beca they do NOT call back. The parking fees at the Madison clinic are outrageous! I have also received messages from "the president " of Optum Polyclinic keeps sending surveys for doctors I have seen. I HAVE NOT SEEN THESE Doctors!!!!