The Polyclinic Madison Center's Online Review Report Card

The quality of patient care has been in free fall for several years - all the competent doctors have left - I've been going to the Polyclinic for over a decade - my PCP left for another job - I changed following his recommendation- my new Dr kept changing her mind about supplying me paperwork for a reasonable accommodation - she was goi g to do it- then she wasn't going to do it - I had throat cancer and apparently they feel that it had no affect on my voice - my new Dr expressed her concerns that she could have her license revoked - my husbands dr quit as well - his new doctor treated him like a drug addict for taking medication prescribed by his Dr - taking it as directed - he finally just quit taking it - which can be quite dangerous- we both changed PCP for the second time - we were told that we had to schedule an appointment with him before he would decide whether to take us on - which we did 60$ copays to say hi - my husband starts having issues getting his prescriptions refilled and they are no help whatsoever - the person in the new drs office told me they would take care of it - I also called CVS and they were taking care of it - my husband just got a ton of texts from CVS that his Dr was refusing to refill a prescription he's been taking FOR 10 YEARS - I have had issues lately where they screw up the insurance and then just charge us full price - I had anxiety and my Dr wrote me a referral for a therapist - I had the session - by the time I got home (I live less than 10 minutes away ) I had a bill in MyChart for the appointment I just had - it was about $500 - they never even bothered to submit it to my insurance and just expected payment in full - I'm sure you get by now that I am not the "suffer in silence" type As a kicker - we both got letters that our new Dr - the one we just saw for the first time less than 30 days ago was leaving - so we have to pick new PCPs FOR THE THIRD TIME IN LESS THAN A YEAR and probably have to pay a copay for the auditions - In short - no one cares - we are just an income stream - I pay over $500 a month for health insurance and they treat us like drug addicts claiming phony disabilities- now I can't change providers until next year I AM LIVID - it's weaponized incompetence - it's all starting to look like the last 10 minutes of "Titanic"

I called many times this clinic No one picked up. I left number one time. The lady who called back was rude and hang up. She told me the fees were higher now. I could not even made an appt after two weeks. This is one of worst experience i had. It is not right.

Beware - I'm giving two stars because the staff who works there are generally very good and caring. However, the management and billing department/practices are terrible. Watch everything they bill you for. They list the actual doctor on your statements and online but what they submit to insurance is different. It makes them look better for contracts but also makes you have higher copays because your insurance company doesn't know who you really saw. They also don't respond when asked for a manager to contact you about billing issues. Just beware that you will get good treatment but terrible billing.

since Optum has taken over it is almost impossible to get a hold of your doctors office. Hold times are incredibly long , I am on hold regularly for more than an hour.

Problems with neck and back. Having problems sleeping. Getting numbness in my hands. Schedulers don't seem to care, keep scheduling appointments a month out. I'm switching providers as soon as I can. They don't seem interested in providing healthcare. I went in person and was told next available appointment is a month out.

Similar to the majority of the comments I have very few complaints about my visit with the doctor but the billing and customer service is absolutely horrible. The amount of hassle and stress that’s come with working with their billing office doesn’t warrant the service given by the doctor no matter how good it is. I’ve been trying to work with the billing office for 4 months and still gotten no help. There are a lot of healthcare options in Seattle if possible I would recommend going anywhere else before here.

Worst customer service. The person on the call was very rude and hung up when i said I wanted to reschedule my appointment. I would not go to them again

The last few years I have noticed a significant degradation in The quality of service at the Polyclinic. I still have my same doctors and for that I am grateful and that’s what keeps me there. The waits are long, lots of telephone waiting, transferring etc with no resolution. Really horrible billing errors and snafus and almost impossible to get them fixed and it will take hours on the phone. I can’t see my internal medicine/ GP without a 3 month wait for an appointment. That is not acceptable. I have been using the nurse practitioner who is great and I understand the is what Optum is trying to make happen. Channeling services away from specialist to lower Level medical personnel. Again the staff I have dealt with are still outstanding but there has been a mass migration of personnel from the Polyclinic and it’s only a matter of time before I will have to leave!

I have many medical issues flowing from kidney failure and three transplants over the past 33 years. All that to say, I have many doctors manage quite a few appointments. I am transferring all of my medical providers away from Polyclinic which is a huge hassle, but they are dropping doctors left and right and pushing out critical 3 month kidney and diabetes check ups 6 or even 8 months. Further, I encountered less than good care, malpractice or simple lack of competence from Primary Care, Ear Nose and Throat and Sleep clinic (wrong cancer diagnosis, wrong hearing diagnosis, needed surgery because of misdiagnosis). (I have had some great doctors, but each of them have left in the last month due to Polyclinic merger) You may have already jumped to my recommendation: Don't go to Polyclinic if you can avoid it. Swedish, in my opinion, has been quite good if you are looking for a medical group.

I am a retired physician using Polyclinic doctors since 2016. My primary insurance is Medicare and United is supplemental. I had excellent care by the physicians . At some time in the past I set up automated payment system "I PAYX*" to allow the clinic to charge my credit card for my copays. Things moved smoothly till the end of 2021. In 2022 Polyclinic started charging me as if I had no insurance and were using the "iPAYX*" system to charge my card. By the time I realized this travesty, Polyclinic took $1285.00 for four visits in 2022. Polyclinic also claimed that both my insurances denied these claims. This is pure fabrication! They never billed my primary insurance which is Medicare!When I called an associate at their billing office conceded that they made a mistake in billing my supplemental insurance as my primary and they will correct it. I sent them a letter with a copy to my primary care physician ( who is great, by the way). He said he is sending up the chain and I am sure he did.Nothing happened and no one contacted me. I then consulted my lawyer and he suggested that I send this info to their customer care department listed (As Everett Clinic's ). And I did so in February of this year.A week later a person responded and informed me that these claims are submitted to Medicare and finally today my credit card messaged me that that I have pending refunds from iPAYX* of Polyclinic! The total is about $200.00 less than what they took from me, but that may be towards my copayments. That is what I assume. I asked the nice person who made this happen to send me a breakdown of these charges.So: 1. If you are a patient of Polyclinic beware of this kind of billing errors ( I am being charitable here calling them errors!) especially if you are a senior on Medicare.2. Get out of the automatic payment system of"iPAYX*". It's like giving a thief your keys to your home and safe!I for one plan to move out of Polyclinic for my healthcare needs, although I am sorry to leave my wonderful physicians!If I can separately rate; the physicians get 5 stars and the Polyclinic billers get1star!