Frontier Behavioral Health's Online Review Report Card

Every therapist I've had here has done ONE meeting then when the next appointment comes, they suddenly no longer work with the company

I can't believe all the negative reviews on Frontier in Spokane. now I dont feel so bad. I have had to seek services from them several times over the last 15 years. You will be lucky to find any compassionate caring understanding providers there. Seek help elsewhere if possible!!!! The medication providers just want to shove anti-depressants down your throat when your not depressed but have an anxiety disorder that calls for other types of medications. There thought is everyone will become addicted no matter what. not a good way to think when someone needs help from a severe disorder. Then just trying to get on board there with someone is a very time consuming issue.

They have this worst entry into treatment for adult evaluation I've ever experienced in my life. They don't have consistent staffing to handle the bare minimum of walk in appointments that is the only option they offer for evaluation. I've shown up at 730 am to wait an hour then be told they wouldn't be able to see me until late into the afternoon n that was a maybe. n I was the third person waiting in the building. They offered to do zoom which I accepted but was never called back for a zoom meeting... I've now spent the next day calling in n waiting n now an additional third day calling in and waiting. The staff made it sound like you'd just be waiting a little longer for a call back later in the day. But what they ment was if they have noone else in the lobby to see, and no appointments for hospital or children then they call people for zoom. So it's unlikely you will be called. They have no options to try and meet anyone halfway by scheduling or even being able to be seen when you show up like they ask right when they open.. If you have other options besides this place. Do your nerves a favor and run in the opposite direction because not even the staff knows how many counselors will be doing evaluations on any given day so they can't tell you from 1 hour to 8 hours if they will be able to see you that day.. You have to wait there on wait til they call you n if you were unable to answer their call but called them back immediately they're sorry but they have to continue down the list and can't help you.

After a few years with frontier, I have a motto: low-quality service for low-income patients. Some practitioners here are kind and empathetic, and others are abrasive and disrespectful. There is no real standard for what experience or qualifications one needs to hold a position, which results in a dice-roll for what kind of service your going to get. As for the actual treatment, its pretty bare bones. If you can google Cognitive Behavioral Therapy and meditation you’ll know just about as much as anyone there. To give an idea of the varieties of service, I had one practitioner who “didn’t understand the LGBT thing”, one who said they “didn't have talk therapy”, one who broke HIPPA and then disappeared, one who would rant about their family life to me, and several who would operate under the assumption their patients can’t make decisions themselves and assumed everyone who walked through their doors was having a psychotic episode. Of course there were many sweet people here who genuinely want to help you despite their painful lack of resources. But it seems most people who work there have grown distrusting through poor experiences with unstable clients. In summary, disadvantaged individuals, seniors, those on disability, on government insurance; they deserve quality health care to.

I have been trying to get ahold of someone for 3 weeks to get my daughter. The 30 day supply of her medication, she was promised when they decided to discharge her. They will not allow me to get this. Or to be seen to get this prescription and keep transferring me to the same people that won't call me back. If my daughter is without her medications, she gets very sick, and they have no compassion or seem to even care that this is happening. Care Navigator Nina is worthless. I've left her 3 voicemails with no response. I've even called her supervisor Jailynn twice, and left an email with no response. Do not recommend unless it is absolutely the only place you can go.

It's been a while since I was here but I'm reviewing now because every time I think about my experience here it makes me mad. I'm sorry if there are great people working here but the people I spoke to were not helpful at all, one of them seemed very inexperienced and the other I never felt was actually listening to me, constantly forgot things we had discussed, and felt very condescending at times, and on top of that I was misdiagnosed multiple times. I've spoken to many different people regarding my issues and this was my worst experience so far, I actually feel that my mental health was made worse going here.

I stayed here for a week during a days long panic attack. The panic attack was from being bullied at work. Lo and behold, one of the "leaders" bullied not only me but everyone who was not a "regular." One of the nurses asked if I'd like a feedback form, because she witnessed the entire verbal assault. She said to use her name. Well, I've had zero response, though I had every place, time, and witness in my feedback. I handed that note to the desk at checkout. I believe someone "lost" it.

I'm trying to get in to get some help, and so far I'm getting nothing but the run around. I'm not off to a good start with these people. They need to do better! Edit: its been since yesterday morning, going on closing and STILL no results!! I'm about to give up!

This is the worst place to go because I don't think it's helping me anymore and I'm thinking about cancelling my appointment for counseling I'm never going anymore for counseling at this place 😭😭😭😭😭😭👎👎👎👎👎👎👎👎👋👎

In comparison to other non profit mental health organizations...frontier behavioral health is by far the worst in terms of hiring the right staff for the position, and hiring supervisors who actually properly teach, train and encourage their employees. My time here was not great to say the least and my stress was not from working graveyard, it was because I was working under some of the most egotistical, shady and jealous group of women. For an environment that is supposed to provide support and encouragement for their employees --it gives anything but that. It gives... retaliation, micromanagement, passive aggression and bullying. The pay isn't worth the crappy environment. And a tip for ya--the supervisors are definitely never your friend of course... but NEVER trust them. Your coworkers will throw you under the bus, judge you and make you feel like you are dumb. There's no consistency with the training and supervisors do not communicate. God forbid you call them on it. And if you are advised to do a task a certain way, triple check with ALL of the supervisors because you'll get in trouble for doing it WRONG. NO CONSISTENCY. Then they'll try to get you fired. I advise to stay far away from this organization and their staff.