Hilltop Regional Health Center's Online Review Report Card

Really quick to be rude when it's a medicine issue...asked for insulin because the pharmacy saying my dad's medicine will about $1000/a month. Plus his been without meds since lastnite. The doctor in seattle sent it to the wrong pharmacy...and because his a new patient and hasn't seen the doctor yet they act ignorant and tell me to waste my time and go to the emergency room for insulin?? Ok thank for your help couldn't just talk to the doctor?? Or see about helping me talk to the pharmacy?? Thank God the social worker is helping me. And the lady at Healthcare Authority. If this was that rude women family she would know how to help huh or maybe not??

Drs are cool but the receptionist and office staff are horrible. Won't answer the phone, when they do they either put you on hold or transfer you over so it's not their problem. Now I have to come in person just to get a correction on a work form. Exactly why I'm changing clinics. Don't come here if you want to be taken seriously as a patient. This place has let me down for the last time.

Getting through on the phone was hard but once I managed, my first appointment went well! Staff were friendly and professional, the nurse seemed to have a good sense of humor, and the practitioner I saw wants to be thorough going over my care. Rocky start but good first impressions otherwise, I won't be so nervous coming back.

*UPDATE 2022* I will say since i posted my initial review i have seen a great improvement of service. *END UPDATE* The only reason this isnt a 1 star review is because my doctor here is actually amazing and extremely helpful. Dont bother calling this place around 11am though because they take their lunch at 12pm and just don’t ever both answering the phones apparently. Ive been on hold multiple times for 20+ minutes only to have my call dropped at 12. Everytime i have to call here I expect nothing but frustration and at least an hours endeavor.

Scheduling an appointment or doing anything over the phone besides call the pharmacy is next to impossible. As I write this I'm still on hold, waiting for half an hour now because I need to order medical records. That being said, the staff really is wonderful. Dr. Leilani is amazing, all of the nurses and students I've had have been friendly and know what they're doing, and the pharmacy staff is super friendly. If it was possible to get in contact with somebody over the phone this would absolutely be five stars.

Needs a better phone line

I have an appointment here about every five weeks. The staff are exceptional & understanding. All staff I've encountered are empathetic & personable. I receive an injection during my visit as part of a treatment. It's not only the nurses and doctors that are understanding. The phlebotomist performing my treatment is extremely empathetic. What can be a anxious experience for some is made less so by all the medical staff.

Waited an hour and 40 minutes

I love them they are a great service to the community

Every single appointment I've set the last 2 years has somehow been canceled without my knowledge or not properly taken down, and when you do get an appointment the doctor will tell you to your face, while quoting the wrong paperwork and name " we have many patients today and I see your here for (blank), let's get this done fast" I was there for a mental health checkup and had to have 3 nurses and an attendee help me to set up an appointment properly. The doctors do not care because they're only theyre for a month or 2 at a time.