Yajuan He's Online Review Report Card

I was at my wits end trying, for four months to see a doctor. My primary care told me that I had stage 3 kidney failure. Dr. He took me as a new client . I was so releived to be seen. She reviewed my chart, eased my fears, sent me for an ultrasound and further testing to find out that I am FINE. I am not stage 3, I am normal. Dr. He is very personable and will spend all the time necessary to make sure that her patients understand thier medical condition. I am greatful for her.

After my initial visit with Dr. He I experienced the following unprofessional behavior from the staff: 1. Never called to schedule folow-up appt. After 3 weeks I called to schedule. 2. Never did a reminder call to me, for either appointment. I called them the day before while their policy is they call you 2 days prior. 3. Day of my 2nd (and final) appointment staff called me to say my appointment needs to be rescheduled because they do not have my lab work. It is their responsibility to call DAYS PRIOR to an appointment if they do not have what the Dr. needs for an appointment. The office mgr tried to put it on the lab, doesn't matter, staff is required in ALL offices to ensure they are in receipt of what is needed. I did labs more than 5 wk's prior to follow-up appointment, it is not the Dr.'s responsibility to ensure they have labs, it is the STAFF's responsibility. 4. The person who called to tell me my appt. needed to be rescheduled was asked to transfer me to the office manager but instead, muted my call, then hung up. The FCC charges businessed a $10,000 fine for hanging up on customers, any business should realize that's unacceptable behavior. She called me and if it was an accident, she would have called back, not doing so tells me she's culpable in part or whole for the unacceptable behavior with the staff. The office manager argued vs. take responsibility. Since they obviously do not value their patients I would discourage anyone from going to Pacific Nephrology. Too many other nephrology specialists in the area to pay anyone to disrepect you and your time. Go to someone else who will value you and have professional staff.

A very good doctor. Speaks directly about issues. Thorough and organized.

I've been a patient for years and years. The doctor is always friendly,takes her time, answers questions and have never felt rushed. Wait times are short.

She and her staff regularly ordered the wrong labs, then asked me to return for additional labs at my cost. When I confronted her staff she said it wasn't their fault and asked me to find another doctor. She was very rude and refused to admit that she or her staff could have possibly been wrong when the same issue happened 3 times in a row.

Dr. He is always positive, caring and very good at taking care of her patients. Been a patient for quite a while and have nothing but good experiences with her.

Sound professional medical judgment and excellent patient service. I will refer Dr.He to my friends and family members.

My dad was referred to Dr. He from his primary doctor. My parents noticed right away Dr. He's caring attitude. They felt at ease and trusted her completely. I loved the way she took the time to explain to my dad what was happening to him and made it all very simple and easy for him to comprehend. She was very proactive with Dad's care. We appreciated her daily hospital visits to check in on my dad. She has a wonderful bedside manner. Thank you for everything Dr. He!