Jessica Chan's Online Review Report Card

I have been seen Dr. Jessica W.K. Chan for over 10 years. She is knowledgeable and patient but her punctuality is horrible. I often have to wait over 1.5 hrs sometimes 2 hrs from my appointment time in order to see her. The receptionists were rude if you don’t speak English at Hastings clinic.

My second visit at Keefer Walk-in Clinic was with Dr. Jessica Chan. Prior to my appointment, I had overheard another patient asking who the doctor was on the day I was there and was advised it was Dr. Chan. The patient then cancelled her appointment. When I was called into Dr. Chan’s office, Dr. Chan was crude, rude, insensitive, and inconsiderate. It was likely one of the worst doctor’s visits I have ever had. She criticized her colleague’s diagnosis at my first visit and ripped my wound causing more pain and injury.

My wife and I have been patients of Dr. Chan for over a year. She is a very caring, passionate, knowledgeable and friendly doctor. For those of you who said she was “rude,” I’m definitely sure it’s not Dr. Jessica W. K. Chan. She always listens to you tentatively and always tries her best to find resolutions to your problems for you. She definitely doesn’t rush you. In fact, she even stays late to listen to all your concerns. She’s also awesome in following up. In addition, her staff is also amazing. My voicemail or emails were always returned in a timely manner. Thank you Dr. Chan for the amazing care!

I have been a patient of Dr Chan's for a year - she has just moved to this new clinic a year ago. No idea what the above reviews were talking about - every single doctor at this new clinic is always punctual to within 5 minutes, and top notch. People who claim that they have had to wait are not seeing the same Dr. Jessica Chan I have seen (downtown Vancouver) - perhaps there is more than one with the same name. Dr Chan is caring, compassionate and knowledgeable, and has gone above and beyond expectations. Her staff is sometimes a little rigid but overall VERY GLAD to have gained a wonderful family doctor! Thank you!

Dr. Chan was rude and judgmental from the beginning. This was my second visit to follow up on my condition. I provided the same explanation to her as to the previous doctor. However, she first got confused as to the relevant dates and then the location of my injury. She then saidI have no injury and to “let nature do its thing”.

Knowledgeable but constantly behind schedule. Appointments are always an hour or more wait than scheduled time. Half an hour wait is no longer the case.

Dr Chan has been my family dr for 10+ years, very knowledgeable very compassionate and very helpful, highly recommend her!

Dr. Chan has been my family doctor for several years now. Each time there was at least an hour of waiting even with an appointment. She always came into the office late. I was lucky that there was one time that I was able to see her after waiting for only 30 minutes. On my recent visit, after waiting in the reception area for 20 mins, Dr. Chan came into the office. After another 10 mins, I was brought inside waiting in a room. While waiting in there. I could hear Dr. Chan on her cell phone outside in the hallway on a personal phone call (about her dinner the previous night and the criticisms she received that night). That took another 10 mins. There was only one/one time when I arrived at the clinic that she was already in there, but I still had to wait for 30 minutes before I could see her. On all my other visits, she was always, always late coming into the office. Based on my experience with her thus far, if she would just keep to information relevant to the patient and refrain from sharing about herself, her knowledge or anything not relevant to the patient, she should be able to keep each appointment to 15 mins. Do patients care to hear about her opinions on her reception staff? On the other hand, Dr. Chan is quite thorough with her examination and has excellent, up-to-date knowledge.

Dr chan is rude and does not listen to her patients. There is always a 1.5 hour wait to see her and she will spend max 10 minutes and tells you you can only ask one question. I have never seen such an inconsiderate doctor. Their entire clinic runs a business rather than looking after people.

Dr. Chan is an amazing doctor. So far three generations of my family have her as their family doctor. She is willing to listen to all your symptoms before she pin points out the cause for sickness. She is willing to find the right specialists and also provide ONLY the medicine that you actually NEED. A wonderful caring doctor who really knows her stuff!