Sea Mar Vancouver Medical Clinic - Delaware's Online Review Report Card

If I could rate this a 0 or less I would. I took my son here when we switched insurance from Oregon to Washington after he moved in with me. He is 8 years old with a seizure disorder and cerebral palsy. We needed to go here to establish a new pediatrician and get referrals for a new neurologist & physical therapist. With his complications with seizures and updating medications we were most in need of a new neurologist. Fast forward nearly 2 months later and they STILL haven’t successfully sent a referral to the new provider. I’ve contacted and sent many messages through MyChart trying to check in and expedite this process since the expected new neurologist is booked 6 months out, but they only respond no more than 20% of the time….I’ve tried many times to contact Dr. Santiago directly and if I’m ever contacted in return it’s always only from her staff. I can’t raise his doses as needed or get him returned to school with the needed documentation for his emergency meds without this neurologist, but none of this seems to matter to them. It’s extremely frustrating and scary… and I am eager to find a different pediatrician that qualifies under his insurance and understands the priorities of his situation. Dealing with this clinic has been absolutely mind boggling and I wish I never trusted to bring my son here in the first place. Total nightmare. Don’t bring your kid here if they have any sort of similar situation/ special needs.

Representative of front desk are not responsible talking by phone.

After a week long hospital stay got a follow up appt with my primary Dr discussed my new meds,effects of each has, nosebleeds & light headed/fainting..with seamar you get more of everything..very professional from checking in to walking out.. manny

Ami me gusta el servicio , desde antes de entras está una persona muy amable que pregunta sobre los síntomas , y más que nada que hablan mi idioma , las recepcionistas!! Y yo entiendo que están muy ocupado con muchos pacientes, Todos debemos poner de nuestra parte , y ser compresivos y tolerantes , para que nos atiendan !!

My 2 stars is because no matter what seamar clinic I go to desk staff is HORRID extremely rude/short. One example being this week while I was there one of the women at the front desk was so RUDE to me and the other one next to her kept speaking loudly/obnoxiously to an obvious non English speaking patient like he was a child instead of finding a way to bridge the language gap as if it isn't already hard enough for a non English speaking person to get adequate care. I don't understand how people that act like this keep their jobs? Why does seamar employ the rudest desk staff possible? However the provider Jaquelyn Baker is great absolutely amazing with my children nothing but good things to say about her! As well as most the MA's very patient and kind! What's the deal seamar? Maybe some customer service training for the desk staff?

Makes workers with client patients defecate themselves rather than let them use the bathroom in violation of a no public bathroom policy. Inhumane treatment and policies at every level.

There was dried blood on the exam table and on the floor. Everything was filthy. I don’t know if they even cleaned equipment between patients. I certainly didn’t see any wiping down anything before or after using it. Staff is lovely, environment is disgusting.

Never knew I'd be treated like a non patient based solely on my race. Reception should be fired. Won't be back and I'm a cardiac patient that just had surgery who's primary physician was here.

Somebody teach people at the reception desk how to do their job! So slow, disorganized, arrogant, poor performance and totally useless when it comes to provide timely and right information. Seriously, I am just speechless.

Called in the morning because I had a sore throat for about 3 days so I finally went to get it looked at. They says that I could not make an appointment and had walk in. So I went and tried to get a walk in appointment. They told me to go wait in the car and then they called me. They said they didn’t have an appointment available till 2:30PM when it was around 9:15AM and then they said that it had to be over the phone. What kind of medical facility isn’t prepared to treat patients if they are “symptomatic”? Even though I am 100% sure that it’s just strep throat and I even have a history of that. How are you supposed to get the needed medical help if they don’t even check you and the appointment is over the phone!? I also live far away from the clinic so why didn’t they tell me that even if I did go for a walk in that it would be over the phone. It is not the first time that they have made me waste my time and gas.