Urban Spa Salon's Online Review Report Card

Everyone is very friendly. Salon is stylish and clean. Jennifer is an expert with color, cut and style.

I can't say enough about Amaya Rodriguez and Chris Clanton-Achong! Amaya provides an amazing facial experience and love my brows - absolutely Incredible. Chris provides a top 10 experience every time for my hair, cut, and color! I have been seeing Chris for over 20 years and so grateful for her.

This salon is amazing! Everyone is super helpful and friendly. I see Gimena for my lashes and brows, and Cris for my hair. Gimena is insanely talented. She knows the best lashes for your eye shape and makes them look so natural. Prior to seeing her, I had a lash tech who overdid my volume and took a generous amount of time. Gimena gets things done in a timely manner and always makes me look gorg! So easy to book with her and we always have the best time at appointments. Cris does my haircuts and highlights and she is such a pro. She is so knowledgeable and helpful everytime I come for my appointment. I have insanely thin hair and have damaged it due to bleaching for years with poor care. She has helped me nurse my hair back to health and made it look better than ever! She knows exactly what my hair needs and what products I should be using at home. We just recently cut my hair shorter and it's the best decision I ever made. So many compliments!!! I live in Portland and commute because I love this place so much. It's truly the best!!!

I am giving the review based on the communication process and not the service. I haven't used any stylist there. I followed their instagram page and it looked like Nicole was the one posting. I searched up their stylists and services and Nicole was the only one who offered free consultation and also mentioned that she works with every budget. So I contacted her. Sent my picture and what I want and I am not sure if she understood what I was looking for but she hit me with a huge price and saying that it takes a while to go blond when I only wanted partial highlights. I told her my budget and she didn't even try to work with me , every single time she kept referring me to someone else. I'm not sure if the price she gave me ($240+ for partial highlights) was because she didn't want to do my hair . But she had no intention of working with my budget, it seemed like she tried to add extra work to my hair.

I am giving the review based on the communication process and not the service. I haven’t used any stylist there. I followed their instagram page and it looked like Nicole was the one posting. I searched up their stylists and services and Nicole was the only one who offered free consultation and also mentioned that she works with every budget. So I contacted her. Sent my picture and what I want and I am not sure if she understood what I was looking for but she hit me with a huge price and saying that it takes a while to go blond when I only wanted partial highlights. I told her my budget and she didn’t even try to work with me , every single time she kept referring me to someone else. I’m not sure if the price she gave me ($240+ for partial highlights) was because she didn’t want to do my hair . But she had no intention of working with my budget, it seemed like she tried to add extra work to my hair.

Nicole is the best so glad I found her. Perfect hair color! Takes time & explains every step getting my blonde to the way I like it. ❤️❤️❤️ love this girl💕

The staff and owner are great people, really made me feel comfortable during my time there. Only Spa ppl should be going to tbh 🤷🏻‍♂️

Great business, atmosphere, and everyone is super nice!

Usually a five star experience, but unfortunately, my stylist was out of town and was recommended another. As a dark Brunette , I went in for some subtle highlights to add dimension. With the expectation of warmth tones as a brunette, the look was brassy and orange. The stylist offered me more toning the next day, however, was still unable to take away the brass completely. The stylist reached out to me via text, aware of my concerns but stopped replying after I inquired about just all over color. To top it all off The stylist had a dog in the salon and chewed up my airpods while washing the toner out. Sucks to say I’m out 250 bucks and AirPods. To the owner who responded, i was seen by Audrey on April 13th. The name us under Monica Lopez.

Loved every service I've received here!