Nystrom & Associates's Online Review Report Card

The receptionist answering phones was rude and unhelpful.

My provider L. Pinter is outstanding however the organization and systems needs improvement. I feel sometimes I fall through the cracks and it's not with my provider, but glitches within the system and Communications. I also took the genesight test and it took about a month to get it done and then when the results came back they were unreadable. When someone is struggling time is of the essence and many weeks have gone by without the progress I would have liked because of the systems. I do believe the company has it's heart in the right place and probably has outstanding providers. I can't imagine how others in worse shape than me are navigating through the phone switchboards, insurance; glitches with followmyhealth, etc.

I had such a great connection with Kelly Swartos and would recommend her to anyone. She had a way of making me feel comfortable from the beginning. Love her!

I needed an office that would see me quickly for some severe problems, and they seemed very on top of things, even ahead of the game. I would highly recommend their services!

Seeking care elsewhere.

I've repeatedly had to call to get a refill for a medication and it took 3 phone calls with the nursing staff to get a refill. Man if you have any other options don't go to this location

Excellent place to go. Great Therapists opens up tons of help in the area for mental health needs

While I understand the importance of sharing feedback, I typically refrain from writing explicitly negative reviews for businesses due to their potential impact. However, I must express my deep disappointment with my experience at Nystrom and Associates. Over the past 10 years, I've had a handful of prescriptions, and until working with Nystrom, I never encountered problems with receiving my medications on time. Regrettably, for the past six months, my medications have consistently run out due to the lack of attention and care from Nystrom. Attempts to seek assistance through the Nurse Line only resulted in being given the run-around, and my issues were not resolved in a timely or reasonable manner. Despite reading negative reviews before starting with Nystrom, I wanted to give them the benefit of the doubt, but my experience hasn't improved as I hoped. Moreover, I have been bombarded with texts and phone calls, claiming that my provider is "requesting a follow-up," despite my provider explicitly telling me otherwise multiple times. I can only speculate on the motivation behind insisting on unnecessary follow-ups, which has been quite frustrating. For those seeking mental health help, I strongly advise against working with Nystrom. My experience leads me to believe that they don't genuinely care about their patients. Instead, I encourage you to reach out to me if you'd like to hear more about my experiences and find a provider who will treat you with the respect and care you deserve. Edit: I'm sure Nystrom will give me the same boilerplate response, so to Nystrom: please don't waste your time responding to this. Instead, just do better. Edit: See boilerplate response from Nystrom below...

If you are looking for a practitioner who actually cares about your well being and your mental health, do NOT see Leila. She cuts your meetings incredibly short, rushes through the meeting, and makes actually getting the meds you need a complete hassle. She also switched to a new telehealth program that does not work (I reported this multiple times) subsequently making you unable to attend appointments, and since she must visibly see your face to fill your prescriptions, you will not get them. I don’t know what kind of professional doesn’t mind their patients going cold turkey off their mental health meds. My experience with her was so frustrating it made me literally want to just give up. Save yourself the time and trouble. Go find someone who actually cares about you.

I see Leila and couldn't be happier with the way I'm treated since switching. From the office staff all the way to the doctor every one is not only respectful yet encouraging.