Vantage Point Clinic's Online Review Report Card

I went here about 9 months ago after a mental health crisis. I was struggling at the time with the terminal illness of my then (now deceased) wife. I literally picked the place off a list at the hospital and they could get me in. After playing a game with which doctor was “most suited” to me and changing provider and appointment a couple of time. I arrived early and checked in. I have to say for a place that should be about connection and healing , that was not what I felt as I walked in. I felt like inconvenience. So I sat and waited . 20 minutes past my appointment time, some rando passes by , apparently my “therapist” and realizes what’s going on and hurriedly gets down to what feels like a 1982 over stuffed disorganized rumpus room. Ewwww. It’s like, don’t they know that calm environments help calm people? Not professional. Not impressed. So he sits down. Distractedly listened to my “concerns” and sent me on my way with a hand out and sent me bill for the full hour. I would avoid this place if I were you. It’s a mill. A grinder. I have complete comfort in saying this office made no impression on and not a person there made me feel cared about. . But, As long as they can bill it out. I didn’t pay. And I’m not paying. It went to collections. They can f78k off.

I have had therapy on and off since the age of 5 and have experienced many therapists and psychiatrists. My experience at vantage point wasnt awful in any way but it was highly disorganized and lacks experience. The staff is kind but mostly too young and still "navigating" being a proper counsel. My sessions where always sit down, answer a few questions and silence. It was less interactive than any sessions i have had previously in life. I dont believe that a patient should sit in silence and be waited on to just freely spill their inner thoughts with no feedback or advocacy. Please consider this an issue as most people need a general back in forth in conversation to come to a resolution. I can easily sit at home and talk aloud to myself and be more integrated on a conclusion to help myself. Overall the staff is still kind and pleasant aside from these issues.

Reference for counseling and more. Good staff and friends

If you want to spill your guts to an intern who is about as as fresh as it gets, than this place is for you. I personally would like to have a professional give me life advice but apparently that isn't an option. I felt like I was telling my problems to a random friend and they were just writing stuff down. Not gonna happen again.

I’m a combat veteran and get free services from the VA, however I drive all the way from la crosse WI to receive care from vantage point, particularly with Leah Gray. She is by far the best therapist I have ever had & I have had 7 previous therapists! Leah returns calls pretty much within hours of me leaving private voicemails when I leave a message indicating I would like a call back. She is super knowledgeable and caring! All the staff, from the front desk to the billing area have taken care of me & have been too kind! I would definitely recommend Vantage Point to others. Thank you 🙏 😊

Very disorganized “intake” dept. I have left two messages over 3 weeks on scheduling an appointment with a particular therapist and to see if they take my insurance...no call back. The website is nicely laid out and looks promising. When I called back and told the receptionist that I left 2 messages over 3 weeks, she transferred me to a manager and the manager said that particular therapist was not accepting any new patients but will ask her and see if she can squeeze me in, she said she’d call me back. it has been two weeks and another no call back. Disappointing and very unprofessional. You put yourself out there as an organization to help people reach better places in their mental health...it seems some people working there do not take it seriously.

I had a billing discrepancy and I talked with Mary in the billing department. She was unbelievably patient and helpful. Despite my outburst she remained poised and helped me with what I called for. The customer/patient service was excellent and that alone is the reason I wrote this review.

I have gone to this clinic for 4/5 years, and have seen 3 different therapists. The most recent one I had, was the reason I left the clinic. I don't doubt that he had good intentions, but I would find some of his comments inappropriate even if it were just a casual conversation with a friend. He frequently would interject personal stories that he sometimes admitted had nothing to do with what I was talking about- rather, about his own personal development. There were some traumas I wanted to work through with him, but he seemed to sympathize more with the antagonists in my life (especially young men, since he said he could "relate") than with me, so I never fully felt comfortable discussing what I had come to therapy for. I tried to adjust to his style for nearly a year, so I certainly tried to stay open minded. It is possible that part of the issue was that he did not understand what it is like to be a young woman- nor did his disposition indicate that he was seeking to understand. On one particular occasion, he asked if he could mention a story about something that happened in my life to a colleague, since he thought it may bring the potential for a "business opportunity". I consented, but looking back, that is relatively unprofessional, especially because I came in that day very upset. I felt disappointed in myself that I couldn't verbalize to him that I thought his behavior was unprofessional, and it sunk me deeper into the intial reason I have been seeking help. After finalizing my decision that this therapist was not working for me, I tried to switch therapists on several different occasions, but each time no one from intake was in the office. I understand that this is likely happenstance, but I was so exhausted trying to find quality care that I have since relocated elsewhere for therapy. I would encourage those I know to do the same.

Once they were helpful (retrieving a bit of my medical history). Another, not so much (cancelling an appointment on the day of the appointment citing "level of care/ins. coverage"), and third: not replying/responding via email to a face to face request.

I've had a great experience with Cory Tischman. He has empowered me to explore the depths of my subconscious shed light on some dark places.