David J. Smits's Online Review Report Card

I am very upset with the level of care I am experiencing from this clinic. I have a referral that was written in February of 2022. I have been to my doctor for referral three times each time the referral was faxed to Dr Smith's office. Today, March 29, they claim they just now received it. I have chronic debilitating degenerative disc disease with problems in cervical, lumbar,and thoracic regions of my spine. I am in severe pain every moment. When I called today, I was informed,they just received this referral, and have not read it. They have many patients, and refused to help me. I asked to speak to the doctor, and was told The doctor doesn't answer calls . I am feeling frustrated and angry and consider this to be substandard care. I would caution others to avoid this clinic. They do not provide care they provide a source of aggravation and denial to people that are severely affected,With callous disregard, and disrespect. I have tried repeatedly to give them a chance to resolve this poor service, and since they aren't helping me, I am making this Yelp review.

Great and caring Doctor, Dr Smits did surgery on both eyes and everything turned out great! Thank you!

Absolutely horrible! Worst experience I've had at a doctor's office in my entire adult life! The staff was utterly sophomoric, unaccommodating, rude, and, quite frankly, cared not one bit about anything except exercising their own authority. In fact, I am so bothered that I signed up for Yelp for the first time today to leave this comment. There was only one lone woman in the very large waiting room. She told me she'd been waiting for over two hours beyond her appointment time. She also told me that during that two hour period another 4-5 patients had had a similar experience as mine and had left. She said that she couldn't understand why she was still waiting ... against the advice of her husband. I'm thankful I never made it to see the doctor as I'm sure it saved me a lot of future grief. Can you imagine a professional allowing this to happen in his front office? Just utter ... UGGGGGGGH!!

He is by far the worst doctor I have ever been too fraud disrespect from staff and among other things that go on in this office I would not send my worst enmey to him that's how bad this doctor is him nor his staff can careless about his patients and how bad they fill or how much pain they are in my daughter paid for one of my visits to him and they where supposed to give her back her money and now they say they don't owe her anything good luck and God bless you if you pick him as a doctor you will never see him you will always see a p.a and the d.e.a will always be involved in your life I will pray for u if u chose to see him as a pain management doctor......

I've been a patient here for a quite a while now and I feel like they don't truly care about their patients as they advertise. There's a revolving door of people on that staff and I've seen people crying in their waiting room for hours and also, they never answer the phones when you try calling and now the lady who answers the phone is very rude and could care less about a patient being stuck in pain for a month. I put up with it because I have a congenital defect in my spine but today I decided to speak up!!! It's ridiculous

If I could give NEGATIVE stars for this office, I would. Dr. Smith's staff was incredibly unprofessional. I encourage you to think twice before scheduling with this office.

If I could give this place a negative review I would do it. They are the WORST! I have a spinal cord stimulator installed for pain and Medtrontics does business with "Dr. Smith" he said the leads needed to be adjusted in my neck, they were going to make a small incision and move the leads over to where they needed to be. They did the procedure on site, when they "put me under" I was not completely out and I screamed several times as Dr. Smith cut not into my neck but make a 6 inch gash down my back, he had decided instead of just moving the two leads he was going to replace them from all the way down my back. I was not completely under and could feel him cutting into me. There were "several" witnesses that I talked to after and they all were "apologetic" to me. I now have WORSE back issues than I ever had. This man should have his license PULLED. Hes rude, unethical and doesnt know what hes doing. He is going to end up killing someone. DO NOT GO SEE THIS QUACK!!!

Very busy office that quadruple books patients in 15 minute blocks. It's Not unusual to wait for hours in the waiting room. However dr. Ahmad and dr. Smith are excellent doctors and understand your pain is real and I want to help you. Although the pendulum is swinging chords government officials not wanting doctors to prescribe opiates to help patients with back problems Etc live a semi-normal life as without them it would be impossible to function nor get out of bed without excruciating pain. Both doctors and nurses leave you when you tell them you're in pain and when you have documentation through MRIS dad the pain supporting documents is legitimate they can help you by not only easing your pain through medications but through alternative solutions such as epidurals or physical therapy or even surgery. I've been a patient for over 2 years and although the government is trying to force doctors not to prescribe opiates it's truly appreciated that dr. Smith and dr. Ahmad actually listen to you and believe that you are in pain and will work with you as long as you are taking your medications as prescribed and doing everything they tell you to do. I've been a patient since January 2017 with severe bulged discs and cannot work do to my inability to sit or stand for longer than 30 minutes. Dr. Smith is helping me apply for disability until and if back surgery even works. For that and for his ability to listen and assess your pain I truly appreciate him as a professional and caring physician. David Nielsen

This review is not based on Dr. Smith. I never got a chance to have an appointment with him. Thanks to his office staff, it never got that far. Also of note, I have worked in the medical field for 22 years, so I understand how the process works.I have been trying to make a new patient appointment for a week now. I have left several messages for Gaby, at least once a day. I did receive one call back on my cell phone, when I had been leaving my work number as the preferred contact. I returned that call within 30 minutes. No luck. Whenever I do talk to someone, I still end up getting transferred to Gaby. Today, I finally talked to someone again. I said that I was calling to make an appointment. Staff member said "ok, what's his name?" - really? I said, "I am the patient (and gave my name and date of birth)". The very next question was "well, we need a referral before making an appointment." Yeah, I know. I have the referral and auth. She then transferred me (probably to Gaby again?). I was on hold for 17 minutes. (I was doing other things, so I could put it on speaker phone and wait) I hung up and called them again. I spoke to the same staff member hoping that I could get someone right away and she transferred me to Gabys voice mail again. I did not leave a message this time. No point. I called my insurance and asked for my referral to be redirected to any one else. I called my primary doctor and let them know what I did. I tried to give the courtesy of letting Dr. Smith's office know what I did and I got the same rude staff member who kept cutting me off.... I cannot deal with an office that is this incompetent.

I was a patient here for a few years and I'd have to agree with a lot of the negative reviews. This office is extremely disorganized, some of the staff are unprofessional, Dr Smith can be nice or he can be really really rude depending on what his mood is that day. The turnover among the staff is unlike anything I've seen at other offices either. I put up with a lot of nonsense over the years, but what really tilted me in favor of leaving was when they lost my medical records and after promising to locate them and doing nothing about it, I finally just got disgusted and filled a grievance with my insurance company. Here's what really makes me think low about the doctor, he signed a statement and lied about everything that happened stating that he never requested the records from me and that his staff never took possession of them. This was an obvious lie as his nurse practitioner promised me twice that the staff were looking for them. There were other dishonest things that took place in the practice, things that prompted my insurance company to drop the practice from the insurance altogether. I was actually sent a check from my insurance because of fraudulent insurance charges, so if that doesn't stop you from choosing this doctor, go for it. I can tell you that I was given medical procedures that were not called for with my diagnosis, draw your own conclusions about why a doctor would do that and bill insurance thousands of dollars each time. Once I found a new doctor I was questioned as to why I had been given all those procedures, those very painful procedures that of course did nothing for me. This place is shameful and I wish the people that are looking for a doctor luck because if they choose this one they'll definitely need it!