Pueblo Family Physicians Ltd's Online Review Report Card

Incredible Doctor Cunningham. His staff is great. Get cured here, i did.

Deanna Evans Is so awful to deal with, I left this clinic. She is rude and lies and filled out my leave request even though she is not the nurse practitioner that evaluated me. She lied on the form and I have contacted my attorney and will be filling a complaint against her. I liked the practitioners and I felt they cared for me but dealing with her was too stressful when you are ill. If this practise wants to keep patients get rid of the awful office manager. Read the other reviews.

Dr Cunningham and TJ Sirrine are fantastic. The office staff are what earns this lovation a 1 star. As a patient for 5 years, the specialized focus for the PCP office, along with TJ is what has kept me as a patient. In my most recent visit here, the check in staff doesn't acknowledge you as you sign in. Both women working the front desk were unable (or unwilling to take out their airpods) Ive found insurance issues and delays in processing this information seems excessively drawn out. Every time I schedule an appointment, theres a billing adjustment typcially a week before my appointment. Although the amount of the balance is not the issue - in asking for an explanation the front desk women were not able, one didnt even hear me the other offered to get someone from billing who would help explain. She was unfortunately too busy to come discuss. After telling the front desk lady and that I would just follow up later with the office manager, she offered to get the manager. I found the demeanor, tone, and abrupt conversation surprising she was office manager she treated my concerns as though I were yelling and far too simple to comprehend insurance billing. She indicated that it was standard to take 7 months to close an pffice visit claim. She alos noted that the delays came from billing two insurance providers (one of which Id previously removed 2x with the office staff) Deanna Evans and her staff will be the reason I leave Pueblo - unfortunately for TJ and Dr Cunningham where I value them as PCPs, however the consistent attrition, poor management, inability to resolve inquiries without escalation and poor service is too a point Id rather find another provider.

Deanna E. the office manager was very rude on the phone. I asked her a question about why she called my prescription a controlled substance when it is not. And she got defensive because she realized she was wrong and began being rude telling me she will talk when I stop talking. This whole time I was not being rude just wanted to know cause it was very odd that Tj would only prescribe 30 days and her calling it a controlled substance when in fact it is not. She still never answered why she called it that. After this I told her I see why they only have 3.5 stars on Google and her response is they aren't my stars sir. Such a bad attitude for a company you work for and manage, the stars are made up from every person that works there. People/managers like her in companies give the company a bad reputation. I was told Dr Cunningham will contact me, so hope he does to discuss this issue. If this gets resolved I will come back and fix my comment and by the way I like TJ as my Dr.

Office is terrible . Office Manager clearly has an attitude problem and the front office is incapable of completely a simple task. Was left on hold for 30 mins to get records. Think twice before becoming a patient or even to call them.

TJ is amazing. I relocated from DC and was told his experience and Dr Cunningham’s would make me comfortable in a new place. Ignore what the others say, a good doctor is a good doctor and TJ is fantastic!

MEDICAL ALERT! These people DO NOT care about you or your health problems! This is the third time they have failed to call in refills on a very important and life altering medication! I am in pain and suffering right this very minute and when I called to complain the front office girl named Michelle laughed in my face then transferred me to voicemail! I still do not have my ex and I have called them 5 times this morning!

Unbelievable that we were never called back with my husband's results, we went to pick up copy of bloodwork, we called Sonogram facility, they said it was sent 4 days before. No call...we had to go pick up disc, and written copy, read it ourselves..Thank God, my husband is ok...but I want everyone to know, we will not go back...

Dr Cunningham is Da Best!!!

Thomas Sirrine, he is the best primary care anywhere. He is thorough, thoughtful, kind and cares about his patients. Spectrum medical lost the one quality specialist they had and I followed him to Pueblo ( even though I live in far northwest valley,45 minutes), now TJ is a superstar in his field and works with Dr Cunningham at Pueblo family physicians. Many patients followed him. If you are cared for by your doctor, you feel it! He asks the right questions.

The 3 stars are for the front desk staff and the nurse practitioner (otherwise it would have been -1 star!). My visit for my annual exam was fine, but Kristen coded the test requisitions incorrectly and has not been willing to help make that correction even after 6-7 phone calls (that they ignore) and 1 office visit where Chandele (the coding person) didn't even want to come out to talk to me in person. Now I have to pay $150 out of pocket for test that should have been covered 100%. I wonder if they would like to have to pay that kind of money because of someone else's error?

Primary care comfort or TJ Is great but the staff there sucks.Records are not updated online when they say.Appointment times run 30mins to an hour after scheduled appointment.And some of the staff leaves the desk for personal calls or get preoccupied with other medical staff and not the patients.

I love going here! TJ is my Dr and he always takes every complaint I have very seriously. Even when I moved a half hour away I still continue to go here.

I started coming here in February, 2019. Melissa Sushon, is who I see and she has been great! The office staff has really gone above and beyond for me, with getting me in quickly to the referral department helping me get referrals straight when it's not even theyre fault, but the fault of the office of doctor's I was referred to...I have never had to wait longer than maybe 7 minutes at the most, and the doctor/PA is in my room within 5-10 minutes. I've read through the reviews, and I can't believe what I'm reading because this has never been the case with myself, or my son who also comes to this facility. Maybe they changed staff members? Not really sure, however as I said, I have yet to have any problem. Also when I leave a message, my call is returned in a very timely fashion, and I've always been greeted nicely, and treated with respect.Thank you to the staff, for all you're patience you have demonstrated with me!!

Great group of physicians and medical providers.I've been with Dr. Cunningham's office going into the second year and couldn't be happier. (Odd when reading the reviews, why would anyone rate this establishment poorly, but still continue to patronize the office)? Honestly, T.J. Sirrine, PA, and his assistant, Jennifer are amazing. I feel I'm getting the best health care I truly need. Thank you.

My appointment was at 3:15pm I called ahead made sure there were no problems, I get here and ofcoarse the opposite happened it’s 3:54 still haven’t been seen just waiting in a room -_- no wonder all the good physicians left :( and to top it all off I’m all for vaccinations but I didn’t want them done today and the MA scoffs at me.... you’re at work people leave your bad attitude at home

Showed up at 7:45am and was not seen until 9am. They are unprofessional, rude, and slow. Do not waste your time here as there are offices that understand how to be on time. I did not leave until 9:30am and this seems to be typical for them. Find somewhere else.

The front office staff is so rude when they call you. I could get past that if the care was decent. I see Dr. Don Cunningham and I have never had a doctor who cared so little about me. Every time I've seen him, he's been in and out of the room in under two minutes and comments on my weight the whole time (which would be a different story if I were an unhealthy weight but I'm an athletic person on a plant based diet with a healthy BMI.)He also decides on what treatment to give without bothering to tell me any diagnosis. I never leave that office without getting a shot. If I hadn't asked yesterday what they were injecting me with and why, they wouldn't have told me. When I opted out of the antibiotic shot since they were putting me on antibiotics anyway, the MA was very visibly annoyed. The only good thing to come out of being a patient here is the referral I got to my amazing endocrinologist.

The staff is always very friendly. My doctor and his nurse are always a friendly face when I come in. They are very helpful in between visists as well. Great customers service.

She makes it clear she does not care about the health of me or my unborn child! Do not go here!!! She’s an awful person!