The Oncology Institute of Hope and Innovation's Online Review Report Card

During the brief time that my dad saw Dr. Yang, before my dad was switched to a different doctor due to Dr. Yang no longer accepting my dad's insurance, we would wait for hours past our appointment time for Dr. Yang to give us a call for our virtual appointments. For the Zoom appointment after my dad's surgery, Dr. Yang was not only late, but was also unprepared. He did not get or review all the reports ahead of time, and instead spent half the appointment time with his back turned toward us as he looked at the reports on another computer screen.Shortly after, we switched to a different oncologist, before Dr. Yang started my dad on any treatment. Lucky for us! After seeing the new oncologist, we decided to pay out of pocket for a third opinion. That oncologist informed us after reviewing Dr. Yang's report and recommendation that Dr. Yang had suggested an additional medication that was not necessary for stage 3 cancer (which is what my dad has), and that it was more for stage 4. Also! That the medication could potentially cause a rupture. Thank goodness we left before my dad started treatment here! It honestly makes me so frightened and angry just thinking about what could have happened.

go somewhere else if you want to live !!! this doctor is just overloaded with his business and being consultant in other hospitals. you can't even reach him. i was so frustrated with them after a couple of weeks and transferred my mom to City of Hope, Duarte Campus, before the new insurance gets effective.

Review is for nurses working at Gloval Oncology. They are diligent, kind, and attentive. Dr Yang and the other docs we met are knowledgeable and patient as well. The nurses are what prompted me to write the review after just one visit. They show kindness above and beyond.

Nice doctors its very comforting to know that there is doctors that really truly care for their patients

Nice doctors its very comforting to know that there is doctors that really truly care for their patients

The wait is ridiculous. Every single appointment I have had seems to make no difference on the wait time. I typically wait 2-3 hours each time I come in for my appointment. I have tried changing the day and time of my appointments, but I always seem to have to wait for extended periods of time. Then I am seen by the doctor for about 5 minutes and he never seems to remember me as his patient. He also googles the answer to my questions. It's frustrating to know that I have to spend all day waiting in the crowded waiting area just so the doctor can get paid (He has literally stated that I have to make these appointments so he can get paid even though we are just monitoring the effects of a medication through blood work). I know I have a pretty rare blood disorder, but I wish I could just monitor my status through lab results, skip the visit and just send them a check in the mail. Though the staff is nice, it is not enough to compensate for the horrendous wait time and insignificant encounter with Dr. Steven Wong.

This update has been long past due.This office had moved to a new location since 2016 and it is very clean organized and spacious. My mother was unfortunately diagnosed with lung cancer, and I was very relieved that she could also be under the care of Dr Yang.He is always friendly, professional and <a href="/redir?url=http%3A%2F%2Fknowledgeable.my&amp;s=e07a3e88e01a33ed940a78cbd0b0807df87a5aca4c333f8c4c159c86c6ac5143" target="_blank" rel="nofollow">knowledgeable.my</a> mother was always pleased to see him and felt comfortable with him, since my cancer has been cured but I am still under the 5 year monitoring so I also come back for follow ups just to ensure that I am still doing well , and I have been coming for the past 2 years for follow up so I am familiar for most of the staff, I have to say every one there is friendly and I do feel the management had been making the effort to make improvement on their patient care experience. A lot had changed since I first reviewed this office, and all are for the better.I highly recommend Dr Yang and his staff ，you will be in good hands ! This is a 5+ !

Since my last review things have changed a bit for the better.They are not over booking patients in the morning, and they have not made me wait forever for my appointment, the flow in the chemo room seemed to be better although they didn't add any more staff.I am glad they had taken the issues seriously and made appropriate changes.

The best cancer Doctor ever. My family and I went to see Dr Hank Yang for a second opinion. He took as much time as we needed. He was competent, thorough, and patient. We decided to stay with Dr yang. The nurses there were also nice, friendly. I am happy with the treatments I have received. Now my cancer has been in remission. I will highly recommend dr. Yang to anyone. Dr. Hank Yang is very polite and caring.

I've been Dr. Hank Yang's patient since 2008. Dr. Yang is a very knowledgeable, caring &amp; professional doctor &amp; I always feel very confident under his care! His office staff are so efficient &amp; professional! Office manager Ms. Lii Shin is very friendly &amp; helpful. I have treatment every three weeks &amp; I usually get there around noon &amp; as soon as I sit down &amp; settle, she would bring me their delicious lunch  that you don't get this kind of treatment anywhere else. Over two weeks ago I suddenly experienced weakness, dizziness &amp; had quite low blood pressure. So I went to see Dr. Yang &amp; he said i probably had Sepsis. Right away he informed Ms. Lii Shin to arrange a hospital stay treatment for me. Within a hour my husband took me to Whittier Hospital ER  &amp; to our surprise the staff there told us that  Dr Yang's office had already got the insurance company's approval &amp; there's a room waiting for me! We were so impressed about the efficiency of the great work they had done, bravo ! Now after six day hospital stay in an Isolation Room I'm home resting &amp; slowing recovering! I can positively say  because of Dr. Yang &amp; Ms. Lii Shin's quick decision my life was saved! This is a great story that I would like to share with everybody!!!

The chemotherapy was finally finished. It took 6 months for me. I would like to recommend Dr. Yang and his staff who are like my family during my treatment journey to other patients. I sincerely wish my experiences will help other cancer patients easier and smoother in their difficulty time with treatments. The high efficiency of Dr. Yang and his group impressed me deeply. The process with HMO insurance was time consuming and complicating. Due to human errors, my diagnosis and surgery got delayed. It took 5 months for me from detection of tumor to the completion of surgery. After surgery, on my first day seeing Dr. Yang, he explained the treatment plan in detail and answered my questions patiently. It was late afternoon that day around 6 pm, I thought this "Big Doctor" who has excellent medical background with 30 years clinic experience, he would probably give my case to his assistants. Then taking time to get to insurance to order medication to schedule for treatment. I thought I would need to wait for at least another 10 days. In stead, Dr. Yang submitted his chemo order to my insurance the night after seeing me and I was sitting in his treatment area the 3rd day for my first treatment after I first saw him. During treatments, I needed injections for my low white cell counts. From testing blood, receiving lab reports, applying for medications, to receiving injections, it took as quick as 3 days for me. Whenever I called for my questions, the team would get back to me the same day. Their efficiency team work made my treatment as effective as it can be. I would never forget the enthusiastic of Dr. Yang and his team who always take patients as their first priority.One time, I had bad side effects to the medication, and I needed an unscheduled hydration, At that time, all rooms are full and I was so weak, nurses managed physician assistant's office for me until exam room is available. Physician assistant was then standing and working outside of her office while I was getting hydration in her office. It was hard and difficult with the treatments but in deep of my heart, I am full with appreciations ....

I was pulled aside from my chemo chair to a smaller room by the manager said she needed to talk to me and then she scolded me like a boss to a surbordinate saying she heard about the IV fell out again yesterday when I needed the restroom and she was staring me down with angry eyes said " I thought you agreed to ask the nurse to take out the iv before you go ?" Oh really ? Am I not a cancer patient that is getting chemo in your office and after all that drugs I am dizzy and tired you want me to remember everything like I am your employee ? And pulled me aside from my treatment to just question me this as if I was doing it on purpose ? I hardly think it's appropriate ! I was so mad and blood pressure went up , is this how you think you should treat a cancer patient ?? I have no issue with the Dr here he has always been nice and professional, however I could not say that about his manager the way she behaved today is highly inappropriate and unnecessary, it's your job to help and serve the patient that is why you are the nurse, it's wrong to talk and aggravate your cancer  patients in this way it was completely uncalled for, please remember I am NOT YOUR EMPLOYEE.

I was diagnosed with APL, and currently going under chemo, this is the second phase , and Dr is asking me to drive to his office every day 5 times a day for 10 weeks for treatment , and he said I will need to get KGE done but they don't have the machine (it's broken) so I will need to go to my primary Dr to get done every day.. really ? You can't get a new machine ? Patient has to drive everywhere else to get it done when this is the treatment plan you made ? OK I took this inconvenience upon myself since there is nothing I can do but to spend extra time and money for this when this should be part of the treatment at the specialists office.So my appointment is at 11:on an daily, since I have to drive. A long way fighting traffic so this was the time we agreed that I can go and get treated , but the truth is not one day I have been there I didn't wait on the front office anywhere from 30 minutes to more them an hour, I tired to get there Earlier even per the chemo nurses request to go a half hour later , but I still waited an hour , seems like the later I go they will just let the people came before me to go on first , so what is the point of asking me to move my appointment later ? Especially I am there everyday , what kind of lousy scheduling they have or do they not honor the appointment they just think I. Am a push over since I have always been nice and polite . And today my blood was squirting out of the IV all over the floor and all over my shoes , I got so fit up and I just had to write this review , since this place is lacking professionalism.This office is under staffed and lacking many things such as proper equipment, they charge me everyday that I go and I pay a co-pay of $15, yesterday I paid $30 because front desk said Dr was going to see me.. as it turned out he only came over to shake my hand and said I was doing good... Really that is considered a consultation ??I hope they shap up soon I know many patients only go sit with they had no choice .