Scripps Mercy Hospital, San Diego's Online Review Report Card

Worst experience I’ve had from a hospital. I honestly wouldn’t trust this hospital with my life ever.

The medical staff assisted me as fast as they could and were very friendly and informative. They still took care of me even though I was late for my appointment and were very thorough in explaining the process for testing and in explaining the results as well. They answered all my questions and didn't make me feel uncomfortable or make me feel that my issues were nothing to be concerned about. I felt they really cared about my health and wanted me to be as informed as possible. Thank you so much! I appreciate you all!

Worst waiting time ever

My husband was sick with covid symptoms and they turned him away. I will never recommend or come back to this hospital. Shame on you.

My own health problems are very complicated. I am thankful this year that Scripps has offered more hope than others. I wish it were possible for the doctors to spend a little more time with patients. Their kindness and ability to educate is valuable.

Excelente servicio muy amables Doctores y enfermeras , muy agradecido por el buen trato a mi esposa y bebe

Excelente servicio, manejan muy bien el idioma español & me atendieron súper rápido, un amor los doctores y enfermeras te hacen sentir con mucha pazResemos por los pasientes, dios existe & es grande ❤️

Stay far away from this hospital on 12/19/21 my wife and neighbor were sleeping at around 3:50am they were awoken to loud poping noises turned out to be the wall heater catching fire the staff didn't want to switch there rooms after the incident happened in which I called and forced them too due to my wife being fresh out of surgery and her history of ashma this place has old outdated equipment that goes unmonitored by maintenance be very careful here unless you wanna be burned alive

STAY AWAY FROM THIS HOSPITAL IF POSSIBLE 3 NURCES TREE ATTEMPST TO PUT AN IV THREE FAILED THE YOUNG PERAMEDIC PUT AN IV ON ME IN TRANSIT SUCCESFULLY WITHOUT PAIN OR AFTER BRUSING BUT HE PUT IN ON MY HAND THEY WANTED IT ON MY ARM. THIS IS NOT THE FIRT TIME IT HAPPEND THIS YEAR

Awesome radiology group here. I drove from Escondido today to have a not so pleasant procedure called HSG done. Dr. Pimenta, Jackie and all the other attending nurses took great care of me and put my mind at ease, turned an experience I was dreading into a pleasant one.

Horrible, pesima atencion de parte de las enfermeras sobretodo las de desendencia mexicana o latinas, los medicos pues regular jamas conoci al medico que me opero estube ahi 4 dias

I was hospitalized for a couple days for a cat bite at work that got really infected. I was sent to emergency by urgent care which I had gone to first, I was very upset because my boss was trying to avoid having me go to urgent care in the first place and having to go to er and then being hospitalized made it very apparent that it was not to be taken lightly and that my boss did not care. I was treated so well at the hospital and everyone cared even housekeeping. Everyone was lovely, my Mom and Grandpa came to this hospital which is why I came. I had a wonderful experience and hopefully wont end up in the hospital again, but if I do I'm coming here

Pacemaker replacement surgery very successful. Hospital staff professional and kind. Cath lab staff outstanding. Dr. Dawood excellent cardiologist. Very happy customer here! Every Nurse and CNA on the 4th floor are really caring and attentive, they were professionals and made me feel very grateful I came to Scripps Mercy Hospital Chula Vista. Thank you for the care I received.

Had a very positive experience going into L&D on 8/19/2021. Super grateful with all the staff, from Dr.'s, nurses to lactation consultants who helped my husband and I so much with our newborn Arlia. Even the custodians and cafeteria deliver personal were all so friendly and attentive. Thank you all for your help and support, we truly appreciate it.

Had a laparoscopic hysterectomy here performed by the AMAZING Dr. Jennifer Trujillo 8/6/21. The facility itself is sufficient but the staff made this a 5 star experience. Miss Sylvia the phlebotomist is my new bff and an amazing soul. My nurses Carlos and the rest of the gang were all so emphatic, caring and kind. I was a little scared upon entering the operating room and upon seeing me tear up my anesthesiologist ( I think his name is Dr. Duong) put his hand on my shoulder and told me everything was going to be fine right before I drifted off. That gesture alone was so reassuring. Everyone was wonderful. As an AA woman I was a bit concerned about the quality of care I would receive but I truly could not have asked for a better experience.

stop it righttt noww

My best friend was in this hospital. They thought she had COVID and so she was left alone in the room untilThe COVID test came back. She was left alone in her own urine filled bed in a very coldly ventilated room. No one came in to change her or help her inspite of her using the call button. Her arm swelled up because the IV moved. Nobody cared. When they finally got the negative results back on the COVID test they win to check on her. It has become a terrible hospital. My friend used to work there. He quit bc when his father passed away they refused him his bereavement time off. This is very cruel.

Rude nurses & zero communication within their medical teams.

This is the worst hospital with terrible staff. Can't compare it to Sharp located on L st where doctors and staff care! I went in Jan.3,2020. Taken by ambulance. Sharp was full. I was requesting a CT scan because Im a TBI survivor. ER doctor went with Xrays same as they did when I had pain on R.knee. I went to Sharp and they found a blood clot that was traveling up. No wonder Scripps has been sued! Fot NEGLIGENCE. Most NEGLIGENT hospitalI reported it to my HMO. When you are patient is a TBI survivor automatically go with a CT scan.! Most UNPROFESSIONAL hospital! Till this day I'm having headaches, neck pain,and my rotator cuff surgery hurtsThey only took Xrays of both hands and knees! Go to Sharp! They give TLC care and dont treat you like a number instead of a human. This was before COVID started so Scripps hospital can't blame on COVID. Another thing personal relations doesn't answer! This hospital is a JOKEWAS way better when it was Bay Hospital!! Plus hospital doesn't smell as fresh and clean as SHARP Lst.C.V. The only good doctor at Scripps ER is doctor Hernandez. The rest are in for the money and aren't concern of your well being. They just see you as a # . So go to Sharp hospital where you will get TLC and appropriate care! If you want to DIE GO TO SCRIPPS WHERE THEY DON'T GIVE A HELL ABOUT A PATIENT! Scripps Death Morgue

Took my wife to the emergency room she was in a lot of pain, she registered and told the receptionist the pain that she was in, and they asked her to wait after about 15 min the pain got worse and I asked if they can see her sooner , there was a Young guy by the front door and he said that they we’re changing shifts and that the Dr was busy with other patients and there was nothing they can do until the shift change was complete. We had to go to A different hospital to get her help it’s a shame with everything going on in the world you can ask for help and get turned away and the guy not being professional at all, he could of just asked some one to see if there was anything they could do to help, I should’ve got the guys name :/ but he’s the young guy works Sundays and works by the door entrance of the emergency room