Diana Albay, MD's Online Review Report Card

Exellent Dr...very nice and helpful staff. And for those people giving her a bad review and you know who you are...dont put it on her...when you dont answer her call backs or just want refills without doing your lab work or just Dr. Shopping and it doesn't go your way so you come and release all your frustration on the web...come on...own it teke responsibility for all your actions....Dr. Albay is a very honest and excellent wonderful human being.

Absolutely terrible doctor. Waited in her office for over an hour and finally just left.Saw her before leaving and no remorse.Dr Albay have respect for other people’s time. I took time off from work to come see you and complete waste of time waiting for you.If you are running late, have the decency to let peopleKnow and not make them wait.And yes while waiting for you we can hear you chat away with people in your office.Terrible doctor, do not visit. You might think you will have a better experience. YOU WONT.

I've been seeing Dr. Albay for several years now. She is very personable and so is her staff. I know in the past they have had phone issues, but I think they got all that resolved. If your looking for a Dr. that actually wants to get to know you, sits and listens to you then she is that Dr.The people writing bad reviews, not sure what is wrong with them. Most doctors don't care about their patients, they are short, and don't listen. Dr Albay will take the time with you and listen and get to know you. I have also found her staff to be friendly and helpful.She does have irregular hours but its her choice, she is a specialty Dr. NEVER has she been rude nor have I heard her be rude to anyone. She is a polite and caring person. I just think a lot of people are impatient and in personable these days.I am just stunned by the negative reviews, those reviews don't reflect this office, they must be just trying to get her ratings down.

Terrible customer experience and patient handling. The staff never answer the phone. I had to go back and forth with the insurance for a month just to get authorization for imaging (which never happened) since they were not able to find the doctor. Finally I took off from work and drove to the dr's office in person and they told me they have been communicating with my insurance all along. Called the insurance and the imaging center and they said they never heard back from the doctor's office. Later they sent me a bill and the only options to pay were either through calling them (you guessed it right, they never answered the phone) or through checks (we're in year 2019!!!). If you want to be cheap and on top of that provide a terrible customer service at this day and age, you'll soon lose all your patients.

Dr. Albay is a fine Dr. herself with good bedside manner. However, her staff are by far the worst I have experienced in my 70 years as a patient! My wife and her pharmacy have been trying for weeks to renew her Centroid medication. All calls and attempts to contact the Dr. and her staff have been unsuccessful!The buck stops at the Doctor’s desk, however. She must be very arrogant to ignore these valid complaints or simply don’t give a damn!We are about to take this case to the California Medical Board.

Dr. Albay closed her office doors within a week and now all my medical records are not available. Additionally, one of her staff called me the day the letter was being mailed to ask to reschedule my appointment to a date after the closure, knowing that they were closing the office. No transparency whatsoever and now I have to call multiple offices to obtain test results that she requested because she is no longer releasing patient information.

Dr. Albay closed her office doors within a week and now all my medical records are not available. Additionally, one of her staff called me the day the letter was being mailed to ask to reschedule my appointment to a date after the closure, knowing that they were closing the office. No transparency whatsoever and now I have to call multiple offices to obtain test results that she requested because she is no longer releasing patient information.

Dr. Albay herself is a great person with pretty good bedside manners. Unfortunately her lack of care or awareness about how her staff handle her office and her patients nullify all what is good about her. A simple scheduling an appointment or renewing a prescription is an impossible task at her Irvine office. I can understand holidays, shortage of staff, phone outages, sickness or other problems. But this has been a constant theme since I began seeing her about 5 years ago. UNPROFESSIONAL!

Dr. Albay herself is a great person with pretty good bedside manners. Unfortunately her lack of care or awareness about how her staff handle her office and her patients nullify all what is good about her. A simple scheduling an appointment or renewing a prescription is an impossible task at her Irvine office. I can understand holidays, shortage of staff, phone outages, sickness or other problems. But this has been a constant theme since I began seeing her about 5 years ago. UNPROFESSIONAL!

i have been seeing Dr Albay for 3+ years. She is the best!

I had trusted seeing my previous/former Endo for YEARS and yet despite having VERY good insurance, my other Endo misdiagnosed my HUGE thyroid tumor (inside my throat). Dr. ALBAY rescued me by sending me IMMEDIATELY to an ENT surgeon that said I would have not lived another 2 months as my thyroid was SO large that it grew into my chest and around my heart. Dr.ALBAY is one of THE SMARTEST MD’s yet SO NICE; you hardly have any stress during an office visit. Because of my SUCCESSFUL surgery, I am on a low dose med and need to see Dr. ALBAY a few times a year for monitoring and finetuning. I know that I am a fussy patient, but Dr. ALBAY and her staff, ALWAYS put me at ease! Dr.ALBAY and her staff treat patients like precious family and I will trust her w/my health for many DECADES ahead as she is very cuttingedge in her KNOWLEDGE. KUDOS and hugs to Dr.ALBAY and her staff. Could not love them more!!! Thank you for saving my life!

Absolutely terrible doctor. Waited in her office for over an hour and finally just left. Saw her before leaving and no remorse. Dr Albay have respect for other people’s time. I took time off from work to come see you and complete waste of time waiting for you. If you are running late, have the decency to let people Know and not make them wait. And yes while waiting for you we can hear you chat away with people in your office. Terrible doctor, do not visit. You might think you will have

Absolutely terrible doctor. Waited in her office for over an hour and finally just left. Saw her before leaving and no remorse. Dr Albay have respect for other people’s time. I took time off from work to come see you and complete waste of time waiting for you. If you are running late, have the decency to let people Know and not make them wait. And yes while waiting for you we can hear you chat away with people in your office. Terrible doctor, do not visit. You might think you will have

Absolutely terrible doctor. Waited in her office for over an hour and finally just left. Saw her before leaving and no remorse. Dr Albay have respect for other people’s time. I took time off from work to come see you and complete waste of time waiting for you. If you are running late, have the decency to let people Know and not make them wait. And yes while waiting for you we can hear you chat away with people in your office. Terrible doctor, do not visit. You might think you will have a better experience. YOU WONT.

She is extremely knowledgeable and looking forward to working with to determine what is going on with me. Just concerned about the capability of her front office staff that do not return calls.

She is extremely knowledgeable and looking forward to working with to determine what is going on with me. Just concerned about the capability of her front office staff that do not return calls.

I literally cannot say enough WONDERFUL things about Dr.Albay! I have been her patient for over two years and Dr.Albay SAVED MY LIFE after she caught what my other long-standing endocrinologist missed, Because of my health issues, I need to see her almost every other month - but I GLADLY DO SO as she is the most INTELLIGENT, KIND and INSPIRING MD that I know! Her STAFF is GREAT and they make the office visits something to look forward to, not dread. I HIGHLY RECOMMEND Dr.Albay to my friends.

Horrible experiences! Her hours are very irregular and her staff NEVER answers the phone when you try to call about anything. I've been going back and forth with their office trying to get a refill for my prescription. I was told it was sent to the pharmacy, and the pharmacy calls and says it's denied. I don't know what to do and feel completely let down by this doctor and her staff! What's going on?!

I have only had great experiences with Dr. Albay. She's really nice, and she really seems to care. She always spends the extra time needed to answer my questions. As far as her Front Office Staff, they are always nice to me, and call me to remind me a few days before my scheduled appointment.

They billed me for a follow up appointment I never made. Then they sent me a letter that I need to go find another Endocrinologist because I did not make a follow up appointment and that they cannot care for me if I do not come and see her. I went there to explore my options. This office is ruthless. Now I received a collection notice, that has showed up on my credit report for an appointment I never made. DO NOT DO BUSINESS WITH THIS DOCTOR!!!! Her office bills fraudulently, and I will be filing complaints with the California Medical Licensing Board, the Medical Insurance Board, and if necessary a police report for the fraudulent bill that they sent to collections. This doctor has no interest in her patients. The motive here is to find ways to 'suck' money out of them, or send them to collections if they do not pay up.