Top Sentiments Expressed in
Top Sentiments Expressed in
This lady deserves no stars. I have waited about 2.5 months to get in to see her. She cancelled twice on me a hour before the appointment. The first time saying she was exposed to Covid but i dont see how this matters because it is a phone appointment. The second time 30 minutes before her office calls and says she is busy doing something else and she wont be able to talk until three more weeks. She sucks and shouldnt be a doctor.
This office is not organized whats so everI been on hold for over 15 minutes more than once ...I've been waiting on someone to call me from the office to schedule my Ultrasound guess what 2 weeks later still not schedule and I'm back on hold after Anna saying hold on 15 , 20 ,30 minutes later im still holding on the phone ..VERY UNPERFESSONAL
ZERO STARS. Ive waited almost 4 months to get an appointmentthat never wound up happening! Her office canceled on me 3 TIMESeach time exactly 1 hour before our appointment time! As we are in the middle of a pandemic this time (4th attempt at an appointment) her office didnt even bother to call me to cancelshe just stood me up...Just decided not to call at all. What kind of doctor does this to a person in need...Answer: a doctor who doesnt give a sht. Save your energy and frustration. If you are reading this you probably arent feeling all that great. The insanity and frustration of this will only make you sicker. Move on and request a different specialist. 1star rating is the understatement of a lifetime. She deserves a 5 poop emoji rating.
I waited 7 months to see this specialist for a serious endocrine issue. I finally got the appt and they cancelled on me 30 min prior and didnt even give me a chance to reschedule. I begged for an appt and the doctor called me and said there is nothing you can do. Didnt seem to care. I had to spend $600 to see a specialist because I couldnt wait anymore. I am in healthcare so thankfully I diagnosed myself but wow so sad...horrible office and unprofessional.
I couldnt urge you enough to save your time, energy and even your life and go to any other Doctor in the world. My wife has been struggling with her diabetes (type 1) so much more since going to Dr. Jelen. Her condition has actually worsened. We received alarming news on her recent lab results and Dr. Jelen didnt even bring it up. She talked over my wife on the phone, repeatedly and rudley said that doesnt matter while my wife was trying to explain important details and ask questions about her kidney health which was what we were (and any healthcare professional shouldve been) concerned about given the results on the labs. She had incorrect health information about my wife in her notes. They were switched with someone elses...I cant say Ive positive thing about this Doctor or the staff. We were repeatedly lied to about call backs and prescriptions. The woman who answers the phone does an embarrassing job at pretending to be talking to Dr. Jelen while were still on the line and then says shell call you back in a sec and hangs up. At this point Im not even writing this civil review for any other reason but to warn off any other potential victims. All that to say, my wife still doesnt have her prescription renewed, inulin pump supplies or a doctor who gives one flying crap about her patients/victims.
No idea whats going on with this office. This is my 3rd phone call in a row. The first time I was placed on a 17 minute hold before I hung up. I called back and it went directly to a voicemail. I am now on my third call and Ive been placed on another hold for 8 minutes now. I wouldnt mind waiting if I knew there was an end in site, but I dont have all day.
fuck this place! do not go at all. they scheduled my appointment 3 months after i call. day of my appointment they cancelled. next week i got sit in the office for two hours (drove 45 minutes and cancelled class for this for two weeks) for them to tell me the doctor wont be able to make it. fuck this place dont give them business. both receptionists have a big ass attitude problem. sitting there in their office both receptionists were laughing at patients and ending every call with an attitude. they changed their address and hadnt let me know. i called 10 times they put me on hold and wouldnt tell me the new address. save yourself do not go. fuck this place cant run a fucking office.
If I could give it zero stars I would, they lack professionalism, organization and are extremely rude. They give you misinformation over the phone and leave you waiting for more than 30 minutes
She is one of the unorganized person that I have ever seen.She doesnt respect to her patients with scheduling their appointments.she always change and rescheduled appointments and even doesnt care about that.Stay away from this damn if you dont want to waste your time.
Im sooooo done with this office. They put me on hold for 20 minutes, never return my calls, constantly reschedule me, forget to send labs etc. Its a miracle if you get a hold of them and they get very defensive when they hear complaints. Doctor Jelen, you need to look at these reviews and do something about your office! Its NOT ok to treat your patients like that.
Only go here if you hate yourself or like to suffer. Most incompetent office ever, nurses are rude, unreliable, & highly unqualified! EVERY TIME myself or my pharmacy had to call repeatedly, even for simple things to get done. Surprised this place can legally call itself a doctor's office & that more people haven't sued them for malpractice. Such a poor quality of care, deserves zero stars or a negative rating. Can't say enough negative things about this place and the people who run it. Worst place I've ever been, seriously cannot stress how much they don't care.
The most unprofessional doctors office I have had the misfortune to come across.It took a long time to get a referral from my PCP and insurance to see an endocrinologist. They ultimately referred me to Dr. Jelen. After seeing the reviews here, I was worried, but made my appointment anyways, hoping for the best.The doctors office sent out multiple text messages and phone messages, all of which I answered in order to confirm my appointment. The morning of my appointment, I called to ask if the doctor was running on time (due to reviews here on yelp that reported her running two to three hours late). The receptionist said sorry, but my appointment had to be canceled because of COVID19. I asked why this wasnt the case the day before (when I confirmed my appointment), but she just reiterated that it was unforeseen until that very morning. That didnt make sense, but whatever.She rescheduled me to a telemedicine appointment the following week, which I said was fine, even though I was already 9 month pregnant and the appointment was on my due date. A week later, I call thirty minutes before my appointment to make sure it was a telemedicine appointment, and not in the office, in order to make sure everyone was on the same page. She confirmed the telemedicine format to be the case, and confirmed the time of my appointment (11:45am). I wait. And wait. And wait ... I call again, to make sure they have my number right. Yes, they have my number, but the doctor is running late. The receptionist said I was the first patient she would call when back in the office.Ok, so I wait longer, glued to my phone so I dont miss the call. After 2pm (2.5 hours after my appointment was supposed to start), I call again. They say they were canceling my appointment and I would have to reschedule, because of technical issues with telemedicine. I say I dont want to reschedule since my baby is due any day now, please can I talk to the doctor on the phone, like the receptionist and I were doing? She said no, and then seemed to perk up when I reminded her I was pregnant, and told me that the doctor doesnt see pregnant patients! Dr. Jelens office and the referring office both knew I was pregnant, I mentioned it repeatedly. Anyways, it barely matters because as Im due any day now, I obviously wont be pregnant for long. I pleaded to speak with the doctor, or at least a manager. After a significant time on hold, I was transferred to James who refused to give me his last name and claimed to be the office manager. He talked over me, told me my opinion of their office didnt matter because I wasnt an established patient, said in an accusatory way that all the bad reviews online were from people like me (whatever that meant, I just want health care, which I pay for). I couldnt get a word in; I tried repeatedly to please speak with the doctor, but he told me to get a different doctor and hung up on me!Now I dont know what to do except to complain to my insurance. I have been hypothyroid over a year, and have been trying this whole time to be worked up, but still havent been seen. Even if I get referred to another doctors office, Ill have to wait months again to get an appointment. Im an MD (not an endocrinologist) and cant imagine treating patients this way. As a patient, youre powerless to get seen by this doctor. Unbelievably unprofessional.TL; DR: At the time of this writing, over 88% of her yelp reviews are 1star. There is a serious problem here. RUN!
Horrible customer service as soon as you tell them your name after they answer they put you on hold before you can say anything else for damn near 10 minutes just to set up an appointment or Reschedule I cancel the first time they cancel the second time due to the virus then cancel again yesterday may 3 for my appointment today which is may 4 because jelen wasnt going to be in Im waiting on a call back to schedule another appointment I called and the line is busy this is by far the worst medical place ever I just found out that she has another location in Whittier California on 12466 Washington Blvd.
The service received was terrible. The office staff, unprofessional and inappropriate. They don’t care about patients at all.
Dr Jelen is an excellent Doctor! The weight of the world was shifted on the entire medical profession through 'Obama Care', which we all have to be thankful. I was referred to Dr. Jelen through my primary care physician when she was just opening her East L.A. office. I could see how hectic things were and that I would have to have patience...after all,"she IS a DOCTOR". We expect them to have patience with us but it's not a one-way street! Her office has evolved from a -0 like most businesses do to a perfect 10. Pretty good with such a heavy load! My blood glucose levels were in the 500's heading for the 600's, I had to have two cataract operation, (each eye, successful). I weathered the storm, stayed with her, and now I, all too frequently have to drink orange juice just to keep my blood sugar up! Patience is a virtue, God bless Obamacare, and thank God for Dr. Betty Jelen. (By the way...I saw all of the things we saw too...we are all different...thank God for the differences...and 'Thank God For What We All Look For...The Things We Have In Common'😇❣️😘
The entire practice is trash. I waited 3 1/2 hours until my patience ran out and I left. Do not go to them. They are unprofessional and rude.
The staff and the Dr are unprofessional and rude just where theyre located! A dump. Its dirty old and on top of it the office staff are not fit to be in the health industry! The first time I came here I waited for 3hrs to just see Dr Jelen for 15 min, she didnt even look at the last bloodwork, she told me that my pituitary gland has nothing to do with weight gain! (red flag) she requested specific blood work and scheduled to see me in 3 MONTHS??!! Lol... what?? So here I am and the Dr isnt even here even though we are dealing with the Corona Virus. I waited an hour outside in my car with angry homeless people ( dangerous) I called the staff to ask so what is EST she said the Dr just walked in and theyre two people a head of me, 2 min passed she calls me back saying the doctor isnt in yet and when I told her how upset I am she refused to let me see the replacement Dr!! I wasnt going to wait another 3 hours. They didnt want to give me a copy of my blood work even though Im dealing with some serious issues! Doctor Jellen please change your staff and start being professional, youre a doctor for god sake. Shame on you! I will report you. By the way the pic on top isnt the doctor.
This is a very rude and unprofessional environment. Its dirty. The really ranchers look like something that they brought in from the street. The secretary Anna told me that its her policy to have patients wait over two hours after their appointment scheduled time. Would not even give a copy of the business card. And obviously by looking at the rest of the reviews this is standard here. So far it occurs like a complete waste of time to drive here. And the environment outside seems very unsafe as well.
Very rude doctor, when asked questions she told she was writing her notes..the wait is very long
The worst doctor anyone can go to. Doctor has no patience. The staff is rude. The waiting time is ridiculously long. I don't know how this clinic still has business.
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