Mental Health Urgent Care's Online Review Report Card

I went here in November while experiencing a mental health crisis due to unregulated Bipolar Disorder.Despite the websites mentioning they work with crisis intervention, they sat me in the front for about 5 minutes before telling myself and my boyfriend that they won't help. Tried giving us the directions to an inpatient in Riverside instead.The whole point of going there was to avoid inpatient services altogether.

For overnight stayers you will get fed very light for breakfast, lunch and dinner. Less than jail meals. They will give you a number for the next door restaurants wifi that will be wrong.

As a security guard I did my job a found a phone in the bathroom and kame to put in the desk till someone kame and asked for it and at the end of my shift Yvette decided to kome tell me that they feel like I stole the phone because I didn’t give it to her or another female I didn’t know but the phone was returned nd not a thank u in site but IR WELKOME, not a good place to work.

Very helpful staff and kind peers and marquis is the best

They let me into the facility immediately upon arrival. The main room is pretty typical of a mental health urgent care facility. Lazy boy recliners, Netflix on TV, a business center, and a peer support station. This place is different than all the others I have been to, in one way in particular: the service. The peer supports are empathetic and you can tell they love their job. Diana identified with me and shared her story, making time go by much faster, which was much appreciated. She participated in the group therapy with us and really livened up the room.Marcus is an honest-to-god angel. He has the kindest heart and has a gift of getting clients to open up and share their stressors. He's exceptional with fostering emotional awareness using a cross between psychoeducational worksheets and good old fashioned empathy. He can make complex problems so easy to understand.The way they run things is like a dream compared to my past experiences. Want an extra blanket? Heck yes, they will bring it to you immediately. You dont even have to get up. Hungry but dont want basic snacks and it isn't meal time? Your peer support will make you a hot meal. No joke. Miss the hourly cigarette break? It's okay, let the peer support know youd like a smoke and they will allow you to go on a smoke break. Unprecedented excellent service.The coworkers and patients were all cracking jokes and socializing, and the atmosphere was enjoyable for most of the time. Nurse's station was frigid cold, but that's not a big deal breaker for me at all.Overall i felt quite comfortable and hopeful while in this urgent care. I felt respected and taken seriously by the nurse and therapist and psychiatrist. I felt supported and lifted up by the peer support.I hope these guys get the recognition they deserve. I see bad reviews but Marcus said they stemmed from not being able to accommodate their needs. Am example would be not being able to dose out suboxone because if is a controlled substance. Or having to wait until morning to see a doctor because the facility was busy. Things like that. Dont let those reviews. This place is exceptionally efficient and thorough with truly caring for their patients' needs.Marcus and Diana, I wish you luck and joy in your personal lives. Dont forget to gratitude journal....~Victoria

The most friendly and helpful understating place . Staff is nice and helpful,caring.

5 stars all the way up for this spot in Perris, CA by the Del Taco. Now just have to get my Ex, Mom and Brother to check in lol. This place made me feel comfortable right away and they know my concerns so let the good lord check yourself in people. Mental Health Urgent Care saved my life this month October 2020. My cancer awareness ribbon is now half orchid (purp) and bright green. I have already become a life coach it started at Little Ceasars off Rancho rd. Much special love for Marcus, he calmed me down right away. Trust the process. Kristin helped me get over some stuff that has been bugging me for 5 years or more thanks fam. 5 stars all the way fam!!! 🙏🎗🎀♋🎗🙏

I brought my husband to this facility a year ago, when he attempted to commit suicide and when I asked the police for help instead they arrested him for bogus charge of DV(not at all true). I took him here right after he got out and they treated him so well and this started his journey in seeking out personal health help. Now he is continuing on with mental health therapy and it was all because of this place showing him kindness and compassion. My husband has been to a few places including the VA for mental health help and they have turned him off from the help. But this place changed our lives in the mental health journey for him. Thank you

If you're looking to be met with kindness and compassion keep going

The staff was helpful, kind, and understanding